HP 4100N, 4100TN manual Problem solving

4 Problem solving

Overview

This chapter will help you to troubleshoot and solve printer problems.

Clear paper jams Occasionally, paper can jam during printing. This section will help you to locate paper jams, properly clear them from the printer, and solve repeated paper jams.

Understand printer messages

Many different messages can appear on the printer control panel display. Some messages tell the printer’s current status, such as INITIALIZING. Other messages require an action, such as CLOSE TOP COVER. Many of these messages are self-explanatory. However, some messages indicate a problem with the printer, or request further action or description. This section lists these types of messages, and tells what to do if a message persists.

Correct output quality problems

The printer should produce print jobs of the highest quality. If print jobs do not look sharp and clear, defects such as lines, specks, or smears appear on the page, or paper is wrinkled or curled, use this section to troubleshoot and solve the output quality problem.

Determine printer problems

Before you can fix a printer problem, you must understand where the problem lies. Use the flowchart in this chapter to determine the printer problem, and then follow the corresponding troubleshooting suggestions.

Check printer	From the printer, you can print information pages, which give details
configuration	about the printer and its configuration.

EN Overview 95