Repeating image
This type of defect might occur when using preprinted forms or a large quantity of narrow media.
1 Print a few more pages to see if the problem corrects itself.
2 Make sure that paper type and quality meet HP specifications (see “Paper specifications” on page 188).
3If you observe that this type of defect occurs on wide paper (such as letter- or
4Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 154). If maintenance is due, order and install the printer maintenance kit (see “Performing preventative maintenance” on page 93).
Misformed characters
1 Print a few more pages to see if the problem corrects itself.
2 Make sure that the environmental specifications for the printer are being met (see “General specifications” on page 202).
3 Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 154). If maintenance is due, order and install the printer maintenance kit (see “Performing preventative maintenance” on page 93).
Page skew
1Print a few more pages to see if the problem corrects itself.
2Verify that there are no torn pieces of paper inside the printer.
3Make sure that paper is loaded correctly, all adjustments have been made, and the paper is under the corner tabs (see “Loading tray 1” on page 46 and “Loading trays 2, 3, and 4” on page 47).
4Turn over the stack of paper in the tray. Also, try rotating the paper 180°.
5Make sure that paper type and quality meet HP specifications (see “Paper specifications” on page 188).
6Make sure that the environmental specifications for the printer are being met (see “General specifications” on page 202).
134 Chapter 4 - Problem solving | EN |