Troubleshooting
General Operation
Problem | Resolution |
Erratic Operation | Start the KVM switch before any tiered switches. |
| 1. Power it on before powering on tiered switches. |
| 2. If the tiered switch was started before the KVM switch, reset or restart |
| the tiered switch. |
| Press and release the Reset switch (see “Reset Switch” on page 7). |
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I have been given an account but I am unable | 1. Make sure your Username and Password are correctly specified. |
to log in. | 2. Make sure that you have the necessary permission to access the switch. |
| 3. Ask if the switch is under KVM Access management. If it is, the |
| administrator will have to disable KVM Access management on the |
| switch (page 70), or deselect it on the KVM Access server (see the KVM |
| Access User Manual for details). |
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|
I can't access the switch, even though I have | If the switch is behind a router, the router's Port Forwarding (also referred |
specified the IP address and port number | to as Virtual Server) feature must be configured. See “Port Forwarding” |
correctly. | on page 106 for details. |
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|
When logging in from a browser, the | If a login string has been set, make sure to include the forward slash and |
following message appears: 404 Object Not | correct login string when you specify the KVM switch's IP address. (See |
Found. | “Login String” on page 76.) |
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|
Sudden loss of network connection. | Close your connection to the KVM switch. Wait about 30 seconds, and |
| log in again. |
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No remote server video display on the client | Check that your KVM Adapter Cable's firmware version is the same as |
computer. | the version stored in the switch's Main firmware. See “Adapter Firmware |
| Upgrade” on page 92 for details. Set the remote server resolution to 1280 |
| x 1024 or less. |
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|
No remote server video display on the client | Press and release the left Alt key, then press and release the right Alt key |
computer, but mouse movements appear on |
|
the local console and mouse clicks have no |
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effect |
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The display on the client computer is distorted | Switch ports to a port with a different resolution, then switch back. If that |
and performing an Autosync doesn't resolve | does not resolve the problem, change the resolution and refresh rate for |
the problem. | the system running on the port. Afterward, you can run at the new |
| resolution, or switch back to the original resolution. |
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|
The Lock Key LEDs on the Control Panel | Click the LEDs on the Control Panel until they match your keyboard. |
don't accurately reflect the actual locked status | Afterward, when you change them from the keyboard they will change on |
of my keyboard input. | the Control Panel. |
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|
When I log in, the browser generates a CA | The certificate's name is not found on Microsoft's list of Trusted |
Root certificate is not trusted, or a Certificate | Authorities. The certificate can be trusted. See “Trusted Certificates” on |
Error response. | page 112 for more information. |
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In multiuser operation I had exclusive (or | If you try to return to the port by selecting again in the tree, the switch acts |
occupy) rights on the port I was viewing. After | as if you are accessing the port for the first time. If another user was |
I recalled the Port Access page and came back | waiting on the port, he takes precedence and gets the port. The correct |
to the port I was occupying, it had been taken | way to return to the port is to click the Close icon at the top right of the |
over by another user. Why did this happen? | Port Access page. |
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114 | KVM Switch KVM2132P, KVM2116P, KVM1116P User Manual |
