Virtual Media
| Problem | Resolution |
| Virtual Media doesn't work. | The remote server's mainboard does not support USB. If there is a newer |
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| firmware and BIOS version for the remote server's mainboard - one that |
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| supports USB - get it from the manufacturer and upgrade the server's |
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| mainboard firmware and BIOS. |
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| There is no Virtual Media icon on my Control | 1. Virtual Media only supports devices connected with |
| Panel. | |
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| Cable Server Modules. |
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| 2. You must be have Administrator privileges on your client computer. |
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| (This is a Windows limitation.) |
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| I can't boot my remote server from my Virtual | Your remote server's BIOS doesn't support booting from a USB drive. |
| Media drive. | Get the latest firmware and BIOS version for your mainboard from the |
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| manufacturer and upgrade your mainboard BIOS. |
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| If I connect a USB floppy drive to a remote | USB floppy drives have two types of format: UFI and CBI. Both can be |
| server, it can boot the remote server. But, if I | used for OS level virtual media functions, but currently only UFI is |
| map it to the remote server as a Virtual Media | supported for BIOS level (such as boot) functions. |
| drive, it cannot boot the remote server. |
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| I cannot mount a Folder as a Virtual Media | If the actual Folder is formatted with the FAT16 file system, it cannot be |
| device. | mounted if its size exceeds 2GB. |
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Web Browser |
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| Problem | Resolution |
| After upgrading the firmware, after logging in | The switch is using the new firmware version but the browser is |
| with my web browser, the switch appears to | displaying a page that is stored in its cache. Log out and clear your |
| still be using the old firmware version. | browser's cache. |
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| • IE: Tools > Internet Options > Temporary Internet Files > Delete Files |
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| • Firefox: Tools > Clear Private Data |
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| Firefox only opens the Java Applet Viewer. It | The WinClient ActiveX Viewer requires ActiveX. Since Firefox doesn't |
| doesn't open the WinClient ActiveX Viewer. | support ActiveX only the Java Applet Viewer is available. |
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The WinClient ActiveX Viewer and the WinClient AP | ||
Problem | Resolution |
My KVM switches don't show up in the | Only units whose Access Port settings for Program (see page 151) match |
Server List window when I start the WinClient | the number specified for Port in the Server area of this dialog box appear |
AP program. | in the Server List window. Make sure that your entry for Port matches the |
| entry you have specified for Program on the Device Management |
| Network page. |
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The WinClient ActiveX Viewer and the | DirectX 8.0 or higher must be installed on your client computer. |
WinClient AP won't connect to the KVM |
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switch. |
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After upgrading the firmware, the WinClient | The old version of your .ocx file was not deleted. You must delete the old |
ActiveX Viewer or WinClient AP do not run. | file. There are two methods to delete the file. |
| 1. For the ActiveX Viewer: Open IE >Tools > Manage |
| or disable all occurrences of WinClient. |
| 2. For the WinClient AP: Open Explorer and search for WinClient.ocx. |
| Delete all occurrences. |
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116 | KVM Switch KVM2132P, KVM2116P, KVM1116P User Manual |
