Schneider Electric KVM2116P, KVM2132P, KVM1116P user manual Mouse Problems

Mouse Problems

Problem	Resolution
Mouse and/or Keyboard not responding	Check that your KVM Adapter Cable's firmware version is the same as
	the version stored in the switch's Main firmware. See “Adapter Firmware
	Upgrade” on page 92 for details
	Unplug the cable(s) from the console port(s), then plug it/ them back in.
Mouse movement extremely slow	There is too much data being transferred for your connection to keep up
	with. Lower the video quality (see “Video Settings” on page 30) so that
	less video data is transmitted.
There are two mouse pointers after the remote	You can select another pointer type. See “Mouse Pointer Type” on
server is accessed.	page 34for details
When the mouse pointer is in Single Pointer	Recall the Control Panel and immediately change the pointer to Dual
mode, I can't access the Control Panel.	mode.
Why is there a Dual Pointer mode?	When you are not in Mouse DynaSync Mode, you need the two pointers
	so that you know the remote server pointer is actually at the location you
	think it is at.
	Otherwise, you might perform a mouse operation and because of net lag
	the remote server pointer may not be at the location that your client
	computer pointer is at.
Mouse pointer confusion	If you find the display of two mouse pointers (local and remote) to be
	confusing or annoying, you can use the Toggle Mouse Display function
	to shrink the non-functioning pointer. See “Toggle mouse display” on
	page 28, and “Mouse Pointer Type” on page 34.
When I log in with my Windows system, the	1. Check the status of the Mouse Sync Mode setting (see “Mouse
local and remote mouse pointers do not sync.	DynaSync Mode” on page 34). If it is set to Automatic, change the
	setting to Manual and refer to the information for “Manual Mouse
	Synchronization” on page 35.
	2. If you are in Manual mode, use the AutoSync feature (see “Video
	Settings” on page 30), to sync the local and remote monitors.
	3. If that doesn't resolve the problem, use the Adjust Mouse feature
	(page 28) to bring the pointers back in step.
	4. If the above fails to resolve the problem, refer to “Additional Mouse
	Synchronization Procedures” on page 108, for further details.
When I log in with my Mac system, the local	There are two automatic Mouse DynaSync settings: the default, and
and remote mouse pointers do not sync.	Mac2. If mouse synchronization is not satisfactory with the default, try
	the Mac 2 setting.
When I log in with my Sun system, the local	Automatic Mouse DynaSync sync only supports USB mice on Windows
and remote mouse pointers do not sync	and Mac (G4 or higher) systems. You must sync the pointers manually.
	See “Mouse DynaSync Mode” on page 34, and “Manual Mouse
	Synchronization” on page 35 for further details.
	After doing the above, refer to Sun / Linux, page 108.
When I log in with my Linux system, the local	Automatic Mouse DynaSync sync only supports USB mice on Windows
and remote mouse pointers do not sync.	and Mac (G4 or higher) systems. You must sync the pointers manually.
	See “Mouse DynaSync Mode” on page 34, “Manual Mouse
	Synchronization” on page 35, and Mac and Linux Considerations,
	page 35, for further details.
	After doing the above, refer to Sun / Linux, page 108, (under Additional
	Mouse Synchronization Procedures), for further details.

KVM Switch KVM2132P, KVM2116P, KVM1116P User Manual 115