Loose toner

Loose toner, in this context, is defined as toner that can be rubbed off the page.

1If paper is heavy or rough, try using a high fuser mode so that toner fuses more completely onto the paper. At the printer control panel, use CONFIGURE FUSER MODE MENU in the Paper Handling Menu. To do this (see “Paper Handling Menu” on page 210).

2If you have observed a rougher texture on one side of your paper, try printing on the non-rough side.

3Make sure that the environmental specifications for the printer are being met (see “Printer specifications” on page 200).

4Make sure that paper type and quality meet HP specifications (see “Paper specifications” on page 188).

5Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 154). If maintenance is due, order and install the printer maintenance kit (see “Performing preventative maintenance” on page 93).

Repeating defects

See also “Repeating image” on page 134.

1Print a few more pages to see if the problem corrects itself.

2 If the distance between defects is 38 mm (1.5 in) or 94 mm (3.76 in), the toner cartridge might need to be replaced.

3Clean the inside of the printer (see “Cleaning the printer”

on page 88) and run a manual cleaning page to clean the fuser (see “Running the cleaning page manually” on page 91).

4Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 154). If maintenance is due, order and install the printer maintenance kit (see “Performing preventative maintenance” on page 93).

EN

Correcting output quality problems 133