Troubleshooting the optional printer hard disk accessory

Troubleshooting the optional printer hard disk accessory

Item

Explanation

 

 

Printer does not

Turn the printer off and verify that the hard disk accessory is inserted

recognize the hard disk

correctly and is securely fastened. Print a configuration page to

accessory.

confirm that the hard disk accessory has been recognized (see

 

“Configuration page” on page 152).

 

 

Disk is not initialized.

Use the Windows-based HP Resource Manager or the Macintosh-

DISK x NOT

based HP LaserJet Utility to initialize the disk.

INITIALIZED

 

 

 

Disk failure.

Turn the printer off and make sure that the EIO disk is inserted

EIO x DISK

correctly and securely fastened. If the control panel message

NOT FUNCTIONAL

continues to be displayed, the disk drive needs to be replaced.

 

 

Disk is write protected.

Fonts and forms cannot be stored on the disk when the disk is write

DISK IS

protected. Use the Windows-based HP LaserJet Resource

WRITE PROTECTED

Manager or the Macintosh-based HP LaserJet Utility to remove the

 

write protection from the disk.

 

 

Attempted to use a

If you are using PCL, print the PCL Font Page, and verify that the

disk-resident font, but

font is on the disk. If you are using PS, print the PS Font Page and

the printer substituted a make sure that the font is on the disk. If the font is not on the disk,

different font.

use the HP Resource Manager or the Macintosh-based

 

HP LaserJet Utility to download the font. (See “PCL or PS font list”

 

on page 156).

 

 

146 Chapter 4 - Problem solving

EN