Troubleshooting flowchart for Macintosh users

1 Can you print from a software

YES ➜

Go to step 2.

application?

 

 

 

 

 

NO

➜

The Macintosh computer is

Auto Setup did not

The printer driver

not communicating with the

automatically set up the

icon does not

printer.

printer.

appear in the

 

 

Chooser.

 

 

 

• Make sure the printer control

• Set up the printer manually by

• Make sure the Apple

panel displays READY (see the first

selecting Configure.

LaserWriter 8

page of “Troubleshooting

• Reinstall the printer software.

Chooser extension

flowchart” on page 137).

(See the getting started guide.)

resides in the

• Make sure the correct printer

• Select an alternate PPD (see

Extensions folder.

driver is selected in the left half of

“Selecting an alternate PPD”

• If it is not present

the Chooser. Then make sure

on page 145).

anywhere on your

that the desired printer name is

• The PPD might have been

system, contact

selected (highlighted) on the right

renamed. If so, select the

Apple Computer, Inc.

half of the Chooser. There will be

renamed PPD (see “Selecting

 

an icon next to the printer name

an alternate PPD” on

 

after the driver has been set up

page 145).

 

and configured with the PPD.

• A network queue might be

 

• If the printer resides on a network

present.

 

with multiple zones, make sure

 

 

the correct zone is selected in the

 

 

AppleTalk Zones box in the

 

 

Chooser.

 

 

•Make sure the correct printer has been chosen in the Chooser by printing a configuration (see “Configuration page” on

page 152). Make sure the name of the printer displayed on the configuration page matches the printer in the Chooser.

•Make sure AppleTalk is active. (Select this in the Chooser or in the AppleTalk control panel, whichever is applicable for your OS version.)

•Make sure the computer and printer are on the same network. From Control Panels in the Apple menu, select the Network (or the AppleTalk) control panel and then choose the correct network (for example, LocalTalk or EtherNet).

EN

Determining printer problems 143