HP SupportPacks

The HP SupportPack is a packaged service agreement that upgrades your basic LaserJet product warranty (1 year), and extends coverage to 5 years.

HP SupportPacks are sold by HP resellers and are available in either a shrink-wrap version for a 3-year service package only (you must register with HP to activate service) or an electronic version for a 1-, 2-, 3-, 4-, or 5-year service package (you can register by fax or on the World Wide Web).

For ordering and pricing details, contact your local HP reseller or visit the HP website at http://www.hp.com/go/printerservices for more information.

HP fraud hotline

Call the HP fraud hotline (1-877-219-3183, toll-free in North America) when you install an HP LaserJet toner cartridge and the printer message says the cartridge is non-HP toner. HP will help determine if the product is genuine and take steps to resolve the problem.

Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:

●you are experiencing a high number of problems with the toner cartridge

●the cartridge does not look like it usually does (for example, the pull tab or the box is different)

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HP Customer Care Service and Support 161