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Clearing jams from the output areas

Note

If most of the paper is still inside the printer, it is best to remove it through the top cover area. See “Clearing jams from the top cover and toner cartridge areas” on page 98.

1Open the rear output bin.

2Grasp both sides of the paper, and slowly pull the paper out of the printer. (There might be loose toner on the paper. Be careful not to spill it on yourself or into the printer.)

Note

If paper is difficult to remove, try opening the top cover all the way to release pressure on the paper.

If the paper has torn or you still cannot remove the paper, see “Clearing jams from the fuser area” on page 107.

3Close the rear output bin.

4Open and close the top cover to clear the paper jam message.

5If a paper jam message persists, there is still paper in the printer. Look for paper in another location (see “Paper jam locations” on page 97).

106 Chapter 4 - Problem solving

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