Warranty information
For warranty statements, see
Service during and after the warranty period:
●If printer hardware fails during the warranty period, see
“HP Customer Care Center and product repair assistance for the U.S. and Canada” on page 162 or “European HP Customer Care Center language and
●If printer hardware fails after the warranty period, and you have an HP Maintenance Agreement or HP Support Pack, request service as specified in the agreement.
●If you do not have an HP Maintenance Agreement or HP Support Pack, contact an
If you are shipping equipment to be serviced, use the following repacking guidelines.
Guidelines for repacking the printer
●Remove and retain any DIMMs (dual
●Remove and retain any optional accessories installed in the printer (such as the duplexer or hard disk).
●Remove and retain the toner cartridge.
CAUTION To prevent damage to the toner cartridge, store the cartridge in its original packing material, or store it so that it is not exposed to light.
●Use the original shipping container and packing material, if possible. (Shipping damage as a result of inadequate packing is the customer’s responsibility.) If you have already disposed of the printer’s packing material, contact a local mailing service for information on repacking the printer.
●If possible, include print samples and
●Include a completed copy of the Service Information Form (“Service information form” on page 166).
●HP recommends insuring the equipment for shipment.
EN | Warranty information 165 |
