Warranty information

For warranty statements, see “Hewlett-Packard limited warranty statement” on page 167 and “Limited warranty for toner cartridge life” on page 169. You can also locate printer warranties on the World Wide Web (see “World Wide Web” on page 157).

Service during and after the warranty period:

●If printer hardware fails during the warranty period, see

“HP Customer Care Center and product repair assistance for the U.S. and Canada” on page 162 or “European HP Customer Care Center language and in-country options available” on page 163.

●If printer hardware fails after the warranty period, and you have an HP Maintenance Agreement or HP Support Pack, request service as specified in the agreement.

●If you do not have an HP Maintenance Agreement or HP Support Pack, contact an HP-authorized service or support provider (see “HP authorized resellers and support” on page 160).

If you are shipping equipment to be serviced, use the following repacking guidelines.

Guidelines for repacking the printer

●Remove and retain any DIMMs (dual in-line memory modules) installed in the printer (see “Installing memory” on page 230).

●Remove and retain any optional accessories installed in the printer (such as the duplexer or hard disk).

●Remove and retain the toner cartridge.

CAUTION To prevent damage to the toner cartridge, store the cartridge in its original packing material, or store it so that it is not exposed to light.

●Use the original shipping container and packing material, if possible. (Shipping damage as a result of inadequate packing is the customer’s responsibility.) If you have already disposed of the printer’s packing material, contact a local mailing service for information on repacking the printer.

●If possible, include print samples and 50-100 sheets of paper or any other media that is not printing correctly.

●Include a completed copy of the Service Information Form (“Service information form” on page 166).

●HP recommends insuring the equipment for shipment.

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