HP Customer Care Service and Support, Online services | HP 4100N

5 Service and support

HP Customer Care Service and Support

Online services

For 24-hour access to information, we suggest the services listed in this section.

World Wide Web

Printer drivers, updated HP printer software, plus product and support information may be obtained from the following URLs:

in the U.S.

http://www.hp.com/support/lj4100

Printer drivers may be obtained from the following websites:

in China	ftp://www.hp.com.cn/support/lj4100
in Japan	ftp://www.jpn.hp.com/support/lj4100
in Korea	http://www.hp.co.kr/support/lj4100
in Taiwan	http://www.hp.com.tw/support/lj4100 or the
	local driver website http://www.dds.com.tw

EN	HP Customer Care Service and Support 157

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HP 4100N, 4100TN manual HP Customer Care Service and Support, Online services, World Wide Web

Contents

User guide Page User Guide Trademark Credits Contents Printing tasks Problem solving Service and support Appendix B Control panel menus Index Navigational features in this guide How to use this online user guide Magnifying the Page View Features of Acrobat Reader Printing the document Paging through a documentBrowsing with thumbnails Finding words Choose All n pages n represents the total number of pages Getting Started Guide Where to look for more informationSetting up the printer HP JetDirect Print Server Administrator’s Guide HP Fast InfraRed Receiver User Guide Using the printerAccessory guides Online Help Overview Printer basics Printer features and benefits Expandable design HP LaserJet 4100TN Printer configurationsHP LaserJet HP LaserJet 4100N Printer parts front view, HP LaserJet 4100/4100N printer Printer parts and locations Printer parts back view Accessories and supplies Ordering directly through the embedded web server Ordering through service or support providersOrdering information Items and part numbers Ordering directly through the printer software Paper handling Part number Description or use Cables and interfaces Part number Description or use Hardware Part number Description or use Documentation Maintenance Part number Description or use HP LaserJet Paper Printing supplies Part number Description or use HP Premium Choice LaserJet Control panel lights Light Indication when litControl panel layout Control panel Key Function Control panel keys Using the printer online help system To change a control panel setting Control panel menusTo print a control panel menu map Software provided Printer softwarePage Printer drivers Operating system PCL 5ePPDs Software for Windows-based computers Access the Windows printer driver Choose the right printer driver for your needs Printer driver helpHP Resource Manager HP JetSend communications technology Networked devices How the JetSend communications technology works Software for Macintosh computers PostScript Printer Description files PPDsHP LaserJet Utility Software for networks HP Web JetAdmin Printer basics Printing tasks Printing to the top output bin Selecting the output bin Printing to the rear output bin Loading tray On the next Loading trays 2, 3,Page Printing both sides of paper optional duplexer Guidelines for printing both sides of paper Tray Placement for paper requiring a specific orientation Long-edge portrait Landscape Short-edge Portrait Layout options for printing both sides of paper Printing special paper Printing small or narrow paperPaper single-sided Paper orientation for trays 2, 3, Paper orientation for tray Printing envelopes Loading envelopes in tray Feeder Feeding envelopes automatically optional envelope Inserting and removing the envelope feeder Loading envelopes in the envelope feeder Page Do not Printing labels Printing transparencies Tray Minimum size Maximum size Setting custom paper sizesPrinting cards, custom-size, and heavy paper Guidelines for printing custom-size paper Front edge Using features in the printer driver Advanced printing tasksPrinter collation Printing with a watermark Saving printer setup information Quick SetsScaling page image ZoomSmart Printing booklets Printing multiple pages on one sheet of paper n-up Different first Understanding tray order Customizing what tray is used for printing Customizing tray 1 operation SettingExplanation Printing by type and size of paper locking trays Benefits of printing by type and size of paperTo print by type and size of paper Manually feeding paper from tray Job retention features Quick copying a jobPrinting additional copies of a quick copy job Deleting a quick copy job Printing the remaining copies of a held job Proofing and holding a job Deleting a held job Printing a private job Specifying a private jobReleasing a private job Deleting a private job Printing a stored job Storing a print job Deleting a stored job Select Printer IR Infrared and click OK Setting up to print with WindowsSetting up to print with Macintosh computers Printing with the optional HP Fast InfraRed Receiver Printing a job Interrupting and resuming printing Printer maintenance Non-HP toner cartridges Toner cartridge authenticationManaging the toner cartridge HP toner cartridges Toner cartridge life expectancy Using the printer control panelUsing the embedded web server Toner cartridge storage Using printer software Using HP Web JetAdminCartridge interaction shaking When toner is low When toner is outToner low and toner out conditions General guidelines Cleaning the printer Cleaning procedure Reinstall the toner cartridge, close Running the cleaning page manually Cleaning the fuser Press Item until Auto Cleaning FREQUENCY=2000 appears Running the cleaning page automatically Performing preventative maintenance For See the following Configuring alerts Problem solving Clearing paper jams Back Front Paper jam locations Clearing jams from the top cover and toner cartridge areas Page Optional envelope feeder Clearing jams from Open and close the top cover to Trays 2, 3, Clearing jams from the input tray areasPage Clearing jams from the optional duplexer Page Clearing jams from the output areas Clearing jams from the fuser area On the next Page If paper jams occur frequently, try the following Solving repeated paper jams Using the printer online help system Understanding printer messagesIf a message persists Printer messages Message Explanation or recommended action Disk is Disk FileOperation Failed System is Full Flash File Envelope FeederExternal Device Flash Device Condition Install TonerMemory Settings Input Device Continue Offline CleaningSimplified Detected RAM Disk File Toner LOWToner OUT Tray 1 Load Mopy JOB Tray Size =Tray 1 Type = Unable to TOO MemoryPress GO to Continue Parallel I/O Printer ErrorCycle Power to Cycle Power to Continue From Toner Fuser ErrorRemove Sealing Tape Cycle Power Permanent Service ErrorStorage Error Check Settings Printer messages Message 8x.yyyy EIO z Error Mopy disk error messages Mopy disk error messages Image defect table Correcting output quality problems See White spots on Light print partial Light print entireSpecks Lines Dropouts Toner smear Gray background Repeating defects Loose toner Repeating image Misformed charactersSkew Curl or wave Wrinkles or creasesVertical white lines White spots on black Tire tracks Go to step Determining printer problemsTroubleshooting flowchart Does the control panel display READY? YES Can you print a configuration page see Can you print from a software application? Does the job print as expected? on the following Does the job print as expected? RESOLUTION= Does the printer select the proper trays For other problems Can you print from a software Troubleshooting flowchart for Macintosh users Index, or the printer Check the Contents, Selecting an alternate PPD Renaming the printerClick Select PPD Initialized Troubleshooting the optional printer hard disk accessory PS troubleshooting ItemExplanation Troubleshooting PS Or compatible driver Troubleshooting optional HP Fast InfraRed Receiver problems Troubleshooting optional HP Fast InfraRed Receiver problems Communicating with an optional HP JetDirect print server Menu map Checking the printer configuration Configuration Configuration Supplies status Supplies status To print a PCL or PS font list PCL or PS font list HP Customer Care Service and Support Online servicesWorld Wide Web Service and support Argentina HP direct ordering for genuine HP parts HP direct ordering for accessories or suppliesHP service parts information CD HP service agreements HP SupportPacks HP fraud hotline Customer support options worldwide Page In-country/region support numbers Guidelines for repacking the printer Warranty information What Needs to be DONE? Attach a separate sheet if necessary Service information form HP Product Duration of Warranty Hewlett-Packard limited warranty statement Service and support Limited warranty for toner cartridge life License Grant HP software license terms HP software license terms Worldwide country/region sales and service offices Finland FranceGermany Yugoslav Republic GreeceHungary Macedonia, The Former Slovakia PortugalRomania Russian Federation Turkey SwitzerlandUkraine United Kingdom Brazil ArgentinaBelize Bolivia Honduras EcuadorEl Salvador Guatemala Australia BangladeshChina India Pakistan IndonesiaKorea, Republic New Zealand Vietnam Singapore JapanSri Lanka Thailand Kanagawa Ibaraki SaitamaIshikawa Shizuoka Egypt AlgeriaAngola Bahrain Saudi Arabia MoroccoMozambique Namibia United Arab Emirates ZambiaZimbabwe Specifications Paper specifications Supported sizes and weights of paper Page Capacity Guidelines for using paper Symptom Problem with paper SolutionSupported types of paper Such as those used in some types of thermography Weight Paper weight equivalence table Bristol Index Tag Metric Thickness Weight Labels TransparenciesLabel construction Envelopes with adhesive strips or flaps EnvelopesEnvelope construction Envelopes with double-side-seams Type of address Top margin Left margin Card stock and heavy paperEnvelope margins Envelope storage Card stock guidelines Card stock construction Physical dimensions Printer specifications Environmental specifications Printer weight without toner cartridgeElectrical specifications General specifications Printer state Sound power level a Bystander positionAcoustic emissions per ISO Paper trays Product compatibility matrix Memory Control panel menu map Control panel menus COPIES=1 Quick Copy Jobs MenuQuick Copy Jobs Menu Value Explanation Jobname Private/Stored Jobs Menu Value Explanation Private/Stored Jobs Menu Information Menu Explanation Information Menu Information Menu ItemExplanation Print Supplies StatusPrint Paper Path Test Paper Handling Menu Values Explanation Paper Handling Menu Tray 3 TYPE= Tray 1 TYPE=Plain Tray 2 TYPE= SPEED=NORMAL Slow Configure FuserMode MENU=NO YES Small Paper Normal Printing Menu Values Explanation Printing Menu ORIENTATION= Portrait DIMENSION=Inches Millimeters PCL Font Point PCL Symbol SET=PCL Font NUMBER= PCL Font PITCH= Override Courier FONT= RegularRegular Dark Wide A4=NO Print Quality Menu Values Explanation Print Quality Menu Auto Create CleaningECONOMODE=OFF Toner DENSITY=3 Configuration Menu Values Explanation Configuration Menu Auto CONTINUE= JAM RECOVERY= AutoMaintenance OFF Clearable JOB Quick Copy Print PS ERRORS= OFFTIMEOUT=OFF Hour RAM DISK=AUTO OFF Menu Values Explanation Menu Accessory Resets Menu Value Explanation Resets Menu POWERSAVE= Resets Menu Value Explanation EIO Menu Values Explanation EIO Menu CFG TCP/IP=NO CFG IPX/SPX=NO CFG LINK=NO Appendix B Control panel menus Printer memory Installing memory Page Saving resources permanent resources Checking memory installation Installing EIO cards/mass storage Appendix C Printer memory and expansion Printer commands Lowercase l Uppercase O Number one Understanding PCL 5e printer command syntax Combining escape sequences Entering escape charactersDOS software application Entry What appears Font list Selecting PCL 5e fonts Common PCL 5e printer commands Common PCL 5e printer commands ?&l#E ?s#B Appendix D Printer commands FCC regulations Regulatory information Protecting the environment Environmental product stewardship program Plastics marking for recycling HP Planet Partners toner cartridge recycling programRecycling returns Recycled paper Material safety data sheetsExtended warranty Non-U.S. recycling returns Declaration of Conformity EMI statement Korea Vcci statement Japan Safety statementsLaser safety statement Canadian DOC regulations Varning Laser statement for FinlandLuokan 1 laserlaite Klass 1 Laser Apparat Varoitus Varning Embeddedserver web Embedded web server pages Accessing the embedded web server Device pages Home pages Network pages Index IPX/SPX Index Guide Escape sequences combining 237 selecting 156 Etalk setting Fast Infrared Receiver User Guide Envelopes 55 JetDirect Print Server Administrator’s Guide LaserJet paper. See HP LaserJet paper 143 Index Printing 156 PostScript Level 2 emulation Print speed 202 RAM RIP Once Manually feeding Printer personality language 221 Ordering 212 Tray HP UltraPrecise Capacity 189 Loose problem Setting size from control panel Index Index Page Copyright 2002 Hewlett-Packard Company