3 Can you print from a software application?

YES ➜

Go to step 4.

 

 

 

NO

➜

The job will not print.

A PS error page or list of

 

commands prints

 

 

• If the job will not print, and a message is displayed

• The printer might have received a

on the control panel, see “Understanding printer

nonstandard PS code. From the

messages” on page 111.

Configuration Menu in the printer

• From the computer, check to see if the printer has

control panel, set PERSONALITY

been paused.

to PS for this print job only. After

• If the printer is on a network, check that you are

the job has printed, return the

printing to the correct printer. To verify that it is not

setting to AUTO (see

a network problem, connect the computer directly to

“PERSONALITY= AUTO” on

the printer with a parallel cable, change the port to

page 221).

LPT1, and try to print.

• Make sure the print job is a PS

• Check the interface cable connections. Disconnect

job, and that you are using the PS

and reconnect the cable at the computer and the

driver.

printer.

• The printer might have received

• Test the cable by trying it on another computer.

PS code when it is set to PCL.

• If you are using a parallel connection, make sure the

From the Configuration Menu, set

cable is IEEE-1284 compliant.

PERSONALITY to AUTO (see

• If the printer is on a network, print a configuration

“PERSONALITY= AUTO” on

page (see “Configuration page” on page 152) and

page 221).

verify in the Protocol Information that server and

 

node name match the names in the printer driver.

 

• To verify that it is not a computer problem, print from

 

another computer (if possible).

 

• Make sure the print job is being sent to the correct

 

port (LPT1, or network printer port, for example).

 

• Check that you are using the proper printer driver

 

(see “Choose the right printer driver for your needs”

 

on page 37).

 

• Reinstall the printer driver (see the getting started

 

guide).

 

• Check that the port is configured and working

 

properly. (Try connecting another printer to that port

 

and printing.)

 

• If printing with the PS driver, from the Configuration

 

Menu in the printer control panel, set PRINT PS

 

ERRORS=ON, then print the job again (see “PRINT PS

 

ERRORS= OFF” on page 221. If an error page prints,

 

see the instructions in the next column.

 

• From the Configuration Menu in the printer control

 

panel, make sure that PERSONALITY=AUTO (see

 

“PERSONALITY= AUTO” on page 221).

 

• You might be missing a printer message that could

 

help you solve the problem. From the Configuration

 

Menu in the printer control panel, temporarily turn

 

the Clearable Warnings and Auto Continue settings

 

off (see “CLEARABLE WARNINGS=JOB” on page 220

 

and “AUTO CONTINUE= ON” on page 220) and then

 

print the job again.

 

 

 

EN

Determining printer problems 139