Gray background
1Do not use paper that has already been run through the printer.
2Print a few more pages to see if the problem corrects itself.
3Turn over the stack of paper in the tray. Also, try rotating the paper 180°.
4At the printer control panel, use the Print Quality Menu to decrease the toner density setting (see the description of TONER DENSITY in “Print Quality Menu” on page 217).
5Make sure that the environmental specifications for the printer are being met (see “General specifications” on page 202).
6Replace the toner cartridge.
Toner smear
Also see “Loose toner” on page 133.
1Print a few more pages to see if the problem corrects itself.
2Try using a different type of paper.
3Make sure that the environmental specifications for the printer are being met (see “General specifications” on page 202).
4Clean the inside of the printer (see “Cleaning the printer”
on page 88) and run a manual cleaning page to clean the fuser (see “Running the cleaning page manually” on page 91).
5Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 154). If maintenance is due, order and install the printer maintenance kit (see “Performing preventative maintenance” on page 93).
6Replace the toner cartridge.
132 Chapter 4 - Problem solving | EN |