Printer messages (continued)
Message | Explanation or recommended action | |
|
| |
66.xx.xx | An error occurred in an external paper handling device. | |
SERVICE ERROR | Turn the printer off. | |
alternates with | Disconnect the cables to all external paper handling devices, and then | |
CHECK CABLES AND | reconnect them. | |
| ||
CYCLE POWER | Turn the printer on. | |
|
| |
68.X PERMANENT | An error occurred in the printer’s permanent storage and one or more | |
STORAGE ERROR | printer settings has been reset to its factory default. | |
alternates with | Print a configuration page and check the printer settings to determine | |
which values have changed (see “Configuration page” on page 152). | ||
CHECK SETTINGS | ||
| ||
|
| |
68.x PERMANENT | The printer’s permanent storage is full. Some settings might have | |
STORAGE FULL | been reset to the factory defaults. | |
| Print a configuration page and check the printer settings to determine | |
| which values have changed (see “Configuration page” on page 152). | |
| Hold down CANCEL JOB while turning the printer on. This will clean up | |
| the permanent storage by removing old areas that are not being used. | |
|
| |
79 SERVICE [xxxx] | The printer detected an error. | |
| Press CANCEL JOB to clear the print job from the printer memory. Turn | |
| the printer off, and then turn the printer on. | |
| Try printing a job from a different software application. If the job prints, | |
| go back to the first application and try printing a different file. (If the | |
| message only appears with a certain software application or print job, | |
| contact the software vendor for assistance.) | |
| If the message persists with different software applications and print | |
| jobs, disconnect all cables to the printer that connect it to the network | |
| or printer. Turn the printer off. Remove all memory DIMMs or third- | |
| party DIMMs from the printer (see “Installing memory” on page 230). | |
| Remove all EIO devices from the printer (see “Installing EIO cards/ | |
| mass storage” on page 233). Turn the printer on. If the error no longer | |
| exists, install each DIMM and EIO device one at a time, making sure | |
| to turn the printer off and back on as you install each device. Replace | |
| a DIMM or EIO device if you determine that it causes the error. | |
| Remember to reconnect all cables that connect the printer to the | |
| network or computer. |
124 Chapter 4 - Problem solving | EN |