Problem

Cause

Action

 

 

 

 

 

Turntable

 

 

 

 

 

 

 

While turning, the

There is no roller ring,

Install the roller ring and then

 

turntable comes

or the roller ring is not

try again.

 

out of place or

properly in place.

 

 

stops turning.

 

 

 

 

 

 

 

The turn table

The roller ring is not

Adjust the amount of food and

 

drags while

properly in place, there

do not use containers that are

 

turning.

is too much food, or the

too large.

 

 

container is too large and

 

 

 

touches the inside of the

 

 

 

microwave.

 

 

 

 

 

 

The turn table

Food residue is stuck to

Remove any food residue

 

rattles while

the bottom of the oven.

stuck to the bottom of the

 

turning and is

 

oven.

 

noisy.

 

 

 

 

 

 

 

Grill

 

 

 

 

 

 

 

Smoke comes out

During initial operation,

This is not a malfunction, and

 

during operation.

smoke may come from

if you run the oven 2-3 times,

 

 

the heating elements

it should stop.

 

 

when you first use the

 

 

 

oven.

 

 

 

 

 

 

 

Food is on the heating

Let the oven cool and then

 

 

elements.

remove the food from the

 

 

 

heating elements.

 

 

 

 

 

 

Food is too close to the

Put the food a suitable

 

 

grill.

distance away while cooking.

 

 

 

 

 

 

Food is not properly

Make sure food is properly

 

 

prepared and/or

prepared and arranged.

 

 

arranged.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

Cause

Action

 

 

 

 

 

Oven

 

 

 

 

 

 

 

The oven does not

The door is open.

Close the door and try again.

 

heat.

 

 

 

 

 

 

 

Smoke comes out

During initial operation,

This is not a malfunction, and

 

during preheating.

smoke may come from

if you run the oven 2-3 times,

 

 

the heating elements

it should stop.

 

 

when you first use the

 

 

 

oven.

 

 

 

 

 

 

 

Food is on the heating

Let the oven cool and then

 

 

elements.

remove the food from the

 

 

 

heating elements.

 

 

 

 

 

There is a burning

Plastic or non heat-

Use glass cookware suitable

 

or plastic smell

resistant cookware is

for high temperatures.

 

when using the

used.

 

 

oven.

 

 

 

 

 

 

 

There is a bad

Food residue or plastic

Use the steam function and

 

smell coming from

has melted and stuck to

then wipe with a dry cloth.

 

inside the oven.

the interior.

You can put a lemon slice inside

 

 

 

and run the oven to remove the

 

 

 

odour more quickly.

 

 

 

 

 

The oven does not

The oven door is

If you open the door often, the

 

cook properly.

frequently opened during

interior temperature will be

 

 

cooking.

lowered and this may affect

 

 

 

the results of your cooking.

 

 

 

 

 

 

The oven controls are not

Correctly set the oven controls

 

 

correctly set.

and try again.

 

 

 

 

 

 

The grill or other

Correctly insert the

 

 

accessories are not

accessories.

 

 

correctly inserted.

 

 

 

 

 

 

 

The wrong type or size of

Use suitable cookware with

 

 

cookware is used.

flat bottoms.

 

 

 

 

 

 

 

 

 

English  37

Troubleshooting and information code

MG23K3585AW_EE_DE68-04403G-00_EN.indd 37

2/24/2016 11:27:59 AM

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Samsung MG23K3585AW/EE manual Troubleshooting and information code