Promise Technology Version 4.4 Appendix D Technical Support, Technical Support Services

Appendix D: Technical Support

Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.

If you decide to contact us, please have the following information available:

•Product model and serial number

•BIOS and driver version numbers

•A description of the problem / situation

•System configuration information, including: motherboard and CPU type, hard drive model(s), ATA/ATAPI drives & devices, and other controllers.

Technical Support Services

Promise OnlineTM Web Site	http://www.promise.com
	(technical documents, drivers, utilities, etc.)
USA Tech Support Center
E-mail Support	support@promise.com
Fax Technical Support	(408) 228-6401
	Attention: Technical Support
Phone Technical Support	(408) 228-6402
	7:30-5:30pm M-F Pacific Standard Time
If you wish to write us for	Promise Technology, Inc.
support:	Attn: Technical Support
	1745 McCandless Drive
	Milpitas, CA 95035, USA
European Tech Support
E-mail Support	support@promise.nl
Fax Technical Support	+31 (0) 40 256 9463
	Attention: Technical Support
Phone Technical Support	+31 (0) 40 235 2600
	8:30-5:00pm The Netherlands Time
If you wish to write us for	Promise Technology Europe B.V.
support:	Attn: Technical Support
	Luchthavenweg 81-125
	5657 EA Eindhoven, The Netherlands

97