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Troubleshooting
Download Procedure
Follow these steps to use ScanTool to download a software image to an Access Point with a missing image:
1. Download the latest software from http://www.proxim.com/.
2. Copy the latest software updates to your TFTP server.
3. Launch ScanTool.
4. Highlight the entry for the AP you want to update and click Change.
5. Set IP Address Type to Static.
NOTE
You need to assign static IP information temporarily to the Access Point since its DHCP client functionality is
not available when no image is installed on the device.
6. Enter an unused IP address that is valid on your network in the IP Address field. You may need to contact your
network administrator to get this address.
7. Enter the network’s Subnet Mask in the field provided.
8. Enter the network’s Gateway IP Address, if necessary. You may need to contact your network administrator to get
this address. You should only need to enter the default gateway address if the Access Point and the TFTP server
are separated by a router.
9. Enter the IP address of your TFTP server in the field provided.
10. Enter the Image File Name (including the file extension). Enter the full directory path and file name. If the file is
located in the default TFTP directory, you need enter only the file name.
11. Click OK.
– Result: The Access Point will reboot and the download will begin automatically. You should see downloading
activity begin after a few seconds within the TFTP server’s status screen.
12. Click OK when prompted that the device has been updated successfully to return to the Scan List screen.
13. Click Cancel to close the ScanTool.
14. When the download process is complete, reset the AP to factory defaults (see Reset to Factory Default Procedure)
and configure the AP settings or download configuration files to the AP that you saved as a back-up previously.
Download a New Image Using the Bootloader CLI
To download the AP Image, you will need an Ethernet connection to the computer on which the TFTP server resides.
This can be any computer on the LAN or connected to the AP with a cross-over Ethernet cable.
You must also connect the AP to a computer with a standard serial cable and use a terminal client, such as
HyperTerminal. From the terminal, enter CLI Commands to set the IP address and download an AP Image.
Preparing to Download the AP Image
Before starting, you need to know the Access Point’s IP address, subnet mask, the TFTP Server IP Address, and the
AP Image file name. Make sure the TFTP server is running and configured to point to the folder containing the image
to be downloaded.
Download Procedure
1. Download the latest software from http://www.proxim.com/.
2. Copy the latest software updates to your TFTP server’s default directory.
3. Use a straight-through serial cable to connect the Access Point’s serial port to your computer’s serial port.
NOTE
You may need to remove the Access Point’s plastic cover to access the serial port.