Proxim AP-2500 F

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ORiNOCO AP-2500 User Guide

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If you are having a problem using an AP-2500 and cannot resolve it with the information in Troubleshooting, gather the

following information and contact your local authorized reseller.

Gather the following information before contacting your reseller:

• List of ORiNOCO products installed on your network; include the following:

– Product names and quantity

– Part numbers (P/N)

– Serial numbers (S/N)

• List of ORiNOCO software versions installed

– For the AP-2500, check the Web browser interface’s Version screen

– Include the source of the software version (e.g., pre-loaded on unit, installed from CD, downloaded from

Proxim Web site, etc.)

• Information about your network

– Network operating system (e.g., Microsoft Networking); include version information

– Protocols used by network (e.g., TCP/IP, NetBEUI, IPX/SPX, AppleTalk)

– Ethernet frame type (e.g., 802.3, Ethernet II), if known

– IP addressing scheme (include address range and whether static or DHCP)

– Network speed and duplex (10 or 100 Mbits/sec; full or half duplex)

– Type of Ethernet device that the Access Points are connected to (e.g., Active Ethernet power injector, hub,

switch, etc.)

– Type of Security enabled on the wireless network (None, WEP Encryption)

• A description of the problem you are experiencing

– What were you doing when the error occurred?

– What error message did you see?

– Can you reproduce the problem?

– For each ORiNOCO product, describe the behavior of the device’s LEDs when the problem occurs

NOTE

The latest software and documentation is available for download at http://www.proxim.com/.

If necessary, you can contact Proxim Technical Support directly. However, all queries should first be directed to your

local supplier.

• All Customers are entitled to have 30 days free customer support. Please note that all Support Requests

which are outside of the 30-day free support time will be charged a fee of $25.00 (US Dollars) per incident.

• Authorized partners are entitled to have unlimited customer support.

• To receive e-mail technical support, please include the serial number of the product(s) in question. The serial

number should be on the product and conform to the following format: ##UT######## or ##R7########. We

will be unable to respond to your inquiry without this information.

Phone: 1-866-ORiNOCO (1-866-674-6626)

E-mail: USAsupport@orinocowireless.com