Proxim AP-2500 Recovery Procedures

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Troubleshooting

Recovery Procedures

The most common installation problems relate to IP Addressing. For example, without the TFTP server IP address,

you will not be able to download an AP Image to the AP-2500. IP Address management is fundamental. We suggest

you create a chart to document and validate the IP addresses for your system.

If the password is lost or forgotten, you will need to reset the AP-2500 to default values. The Reset to Factory Default

Procedure resets configuration settings, but does not change the current AP Image.

If the AP-2500 has a corrupted software image, follow the Forced Reload Procedure to erase the current AP Image

and download a new image.

Use this procedure to reset the network configuration values to factory defaults. The current AP Image is not deleted.

This procedure may be required if the AP’s password is lost or forgotten.

1. Press and hold the RELOAD button for about 10 seconds. Result: The AP-2500 reboots, and the factory default

network values are restored.

2. Use the ScanTool or normal CLI to set the IP Address. See Using the Command Line Interface for CLI information.

Use this procedure to erase the current AP Image and download a new AP Image. In some cases, specifically when a

missing or corrupted AP Image prevents successful booting, you may need to use ScanTool or the Bootloader CLI to

download a new executable AP Image.

NOTE

This does not delete the AP’s configuration (in other words, the Forced Reload Procedure does not reset to

device to factory defaults). If you need to force the AP to the factory default state after loading a new AP

image, use the Reset to Factory Default Procedure above.

For this procedure, you will first erase the AP Image currently installed on the unit and then use either ScanTool or the

Bootloader CLI (over the serial port) to set the IP address and download a new AP Image. Follow these steps:

1. While the unit is running, press the RESET button.

Result: The AP reboots and the indicators begin to flash.

CAUTION

By completing Step 2, the firmware in the AP will be erased. You will need an Ethernet connection, a TFTP

server, and a serial cable (if using the Bootloader CLI) to reload firmware.

2. Press and hold the RELOAD button for about 20 seconds until the POWER LED turns amber.

Result: The AP deletes the current AP Image.

3. Follow one of the procedures below to load a new AP Image to the Access Point:

–Download a New Image Using ScanTool

–Download a New Image Using the Bootloader CLI

To download the AP Image, you will need an Ethernet connection to the computer on which the TFTP server resides

and to a computer that is running ScanTool (this is either two separate computers connected to the same network or a

single computer running both programs).

ScanTool detects if an Access Point does not have a valid software image installed. In this case, the TFTP Server and

Image File Name parameters are enabled in the ScanTool’s Change screen so you can download a new image to the

unit. (These fields are grayed out if ScanTool does not detect a software image problem.)

Before starting, you need to know the Access Point’s IP address, subnet mask, the TFTP Server IP Address, and the

AP Image file name. Make sure the TFTP server is running and configured to point to the folder containing the image

to be downloaded.