5

92

Troubleshooting

Problem

Causes and solutions

Reference

 

 

 

 

Transmission is possible,

The optional terminal adaptor

---

though receiving is impossi-

setting is incorrect. Check the

 

ble.

setting.

 

 

 

 

 

Receiving is possible, though

The optional terminal adaptor

---

transmission is impossible.

setting is incorrect. Check the

 

 

 

setting.

 

 

 

 

 

When using On Hook Dial or

If the machine fails to detect

p.13 “Setting a Scan Area”

Manual Dial, “Receiving”

the size of the original when

 

appears and transmission is

the {Start} key is pressed, it

 

not allowed.

performs a receiving opera-

 

 

 

tion. Press [Scan Area], select

 

 

 

the scan area, and then resend

 

 

 

the document.

 

 

 

 

 

LAN-Fax Driver does not

The entered login user name,

Ask the administrator.

work.

login password, or driver en-

 

 

 

cryption key is incorrect.

 

 

 

Check your login user name,

 

 

 

login password, or driver en-

 

 

 

cryption key, and enter them

 

 

 

correctly.

 

 

 

 

 

 

 

A high security level is set by

Ask the administrator.

 

 

the extended security func-

 

 

 

tion. Consult your administra-

 

 

 

tor about appropriate security

 

 

 

settings.

 

 

 

 

All fax messages stored in

When about one hour passes

p.196 “Turning Off the Main

memory have been lost. Those

after power of the machine is

Power / When a Power Fail-

messages include ones stored

turned off, all fax messages

ure Occurs”, Facsimile Refer-

through Memory Transmis-

stored in memory are lost. If

ence <Advanced Features>

sion/Reception, Confidential

any messages have been lost

 

Reception, Substitute Recep-

for this reason, a Power Failure

 

tion, or Auto Document.

Report is automatically print-

 

 

 

ed when the machine is turned

 

 

 

on. If fax messages stored for

 

 

 

Memory Transmission have

 

 

 

been lost, check the destina-

 

 

 

tions and resend the messages.

 

 

 

If fax messages received

 

 

 

through Memory, Confidential

 

 

 

or Substitute Reception have

 

 

 

been lost, ask the senders to re-

 

 

 

send the messages. If Auto

 

 

 

Documents have been lost, re-

 

 

 

program them.

 

 

 

 

Transmission failed due to

If the e-mail size specified on

p.147 “E-mail Settings”, Fac-

“E.5) Exceeded max. E-mail

the machine is too large, the

simile Reference <Advanced Fea-

size” error.

Internet Fax document cannot

tures>

 

 

be sent. Set Max. E-mail Size

 

 

 

to [Off], or set the maximum e-

 

 

 

mail size to a larger value.

 

 

 

Then, re-send the document.