Troubleshooting

 

 

Message

Causes and solutions

 

 

 

 

 

 

Check whether there are any

• E-mail transmission was refused by SMTP

 

 

network problems.

authentication, POP before SMTP authenti-

 

 

[14-09]

cation or login authentication of the PC in

 

which the folder for transfer is specified.

 

 

 

 

 

 

• Check the user name and password for

 

 

 

SMTP authentication or POP before SMTP

 

 

 

authentication are correctly programmed

 

 

 

from File Transfer under System Settings.

 

 

 

See “Connection and Setup”, Network

 

 

 

Guide. You can also use the Web browser

 

 

 

for confirmation. See the Web browser's

 

 

 

Help.

 

 

 

• Check the user name and password of the

 

 

 

e-mail account are correctly programmed

 

 

 

from File Transfer under System Settings.

 

 

 

See “Connection and Setup”, Network

 

 

 

Guide. You can also use the Web browser

 

 

 

for confirmation. See the Web browser's

5

 

 

 

 

Help.

 

 

 

• First confirm the configuration values of

 

 

 

the folder destination for transfer, in the

 

 

 

Program/Change/Delete Address Book

 

 

 

under System Settings. Then check that the

 

 

 

login user ID and password for folder au-

 

 

 

thentication in Authentication Information

 

 

 

are correctly programmed. See “Register-

 

 

 

ing a Folder”, General Settings Guide.

 

 

 

• Check the folder for transfer is correctly

 

 

 

specified.

 

 

 

• Check the PC in which folder for transfer is

 

 

 

specified is correctly operated.

 

 

 

• Consult your network administrator.

 

 

 

 

 

 

Check whether there are any

No machine's e-mail address is programmed.

 

 

network problems.

• Check the machine's e-mail address is cor-

 

[14-33]

rectly programmed from File Transfer un-

 

 

 

der System Settings. See “Connection and

 

 

 

Setup”, Network Guide. You can also use the

 

 

 

Web browser for confirmation. See the

 

 

 

Web browser's Help.

 

 

 

• Consult your network administrator.

 

 

 

 

 

 

Check whether there are any

No POP3/IMAP4 server's address is pro-

 

 

network problems.

grammed.

 

[15-01]

• Check the host name or IP address of the

 

 

 

POP3/IMAP4 server is correctly pro-

 

 

 

grammed using the Web browser. See the

 

 

 

Web browser's Help.

 

 

 

• Consult your network administrator.

 

 

 

 

88