Troubleshooting

 

 

Message

Causes and solutions

 

 

 

 

 

 

Cannot scan to send fax message

The Copy or Document Server function is in

 

 

as scanner is in use for other

use. To cancel the job in process, do the follow-

 

 

function.

ing, and then try faxing again.

 

 

 

Press [Exit], and then press the {Copy} or {Doc-

 

 

 

ument Server} key. Next press the {Clear/Stop}

 

 

 

key. When the message “[Stop] key was

 

 

 

pressed.Stop copying?” or “[Stop]

 

 

 

key was pressed. Stop storing?

 

 

 

appears, press [Stop].

 

 

 

 

 

 

Destination list / machine set-

Wait with the main power switch on. The ma-

 

 

tings are updated. Selected

chine will enter standby mode after it exits

 

 

destinations or function set-

from RDS mode.

 

 

tings have been cleared. Please

 

 

 

re-select the settings.

 

 

 

 

 

 

 

Check whether there are any

Check if the alias telephone number is correct-

 

 

network problems.

ly programmed.

5

 

[13-10]

• Check the alias telephone number is cor-

 

 

 

rectly programmed using the Web brows-

 

 

 

er. See the Web browser's Help.

 

 

 

• Consult your network administrator.

 

 

 

 

 

 

Check whether there are any

Cannot access gatekeeper.

 

 

network problems.

• Use your Web browser to check the gate-

 

 

[13-11]

keeper address is correctly programmed.

 

 

 

See the Web browser's Help.

 

 

 

• Consult your network administrator.

 

 

 

 

 

 

Check whether there are any

Registering of user name is rejected by SIP

 

 

network problems.

server.

 

 

[13-17]

• Use your Web browser to check the SIP

 

 

 

server address and user name are correctly

 

 

 

programmed. See the Web browser's Help.

 

 

 

• Consult your network administrator.

 

 

 

 

 

 

Check whether there are any

Cannot access to SIP server.

 

 

network problems.

• Use your Web browser to check the SIP

 

 

[13-18]

server address is correctly programmed.

 

 

 

See the Web browser's Help.

 

 

 

• Consult your network administrator.

 

 

 

 

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