
Troubleshooting
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| Message | Causes and solutions |
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| Cannot scan to send fax message | The Copy or Document Server function is in |
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| as scanner is in use for other | use. To cancel the job in process, do the follow- |
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| function. | ing, and then try faxing again. |
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| Press [Exit], and then press the {Copy} or {Doc- |
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| ument Server} key. Next press the {Clear/Stop} |
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| key. When the message “[Stop] key was |
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| pressed.Stop copying?” or “[Stop] |
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| key was pressed. Stop storing?” |
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| appears, press [Stop]. |
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| Destination list / machine set- | Wait with the main power switch on. The ma- |
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| tings are updated. Selected | chine will enter standby mode after it exits |
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| destinations or function set- | from RDS mode. |
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| tings have been cleared. Please |
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| Check whether there are any | Check if the alias telephone number is correct- |
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| network problems. | ly programmed. |
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| • Check the alias telephone number is cor- | |
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| rectly programmed using the Web brows- |
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| er. See the Web browser's Help. |
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| • Consult your network administrator. |
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| Check whether there are any | Cannot access gatekeeper. |
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| network problems. | • Use your Web browser to check the gate- |
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| keeper address is correctly programmed. | |
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| See the Web browser's Help. |
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| • Consult your network administrator. |
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| Check whether there are any | Registering of user name is rejected by SIP |
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| network problems. | server. |
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| • Use your Web browser to check the SIP | |
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| server address and user name are correctly |
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| programmed. See the Web browser's Help. |
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| • Consult your network administrator. |
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| Check whether there are any | Cannot access to SIP server. |
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| network problems. | • Use your Web browser to check the SIP |
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| server address is correctly programmed. | |
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| See the Web browser's Help. |
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| • Consult your network administrator. |
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