Europa Limited Warranty | Europa User Guide |
Synthcom will not be held liable for shipping damage from the customer to Synthcom. If the container appears to be damaged when shipped to Synthcom systems, photographs will be taken and the owner contacted with the information before anything is done. It is assumed the owner has provided sufficient insurance ($1000/US) to cover damage and it will be the responsibility of the customer to obtain compensation from the shipper. Return shipping charges, regardless of the condition of the controller board, from Synthcom to the customer will still apply. Synthcom will work with the customer in the case of a shipper mishandling dispute.
Synthcom will not be held liable for shipping damage from Synthcom to the customer. If the controller board is determined to be lost on behalf of the shipper or the board arrives damaged to the customer, Synthcom will do whatever is necessary to collect funds from the shipping company. Funds will first be obtained by Synthcom from the shipping company (which, in worst case, can take months), and then the customer will be reimbursed for the insured amount. Synthcom may require the damaged board to be sent back to Synthcom systems before reimbursement can proceed.
Synthcom will not ship controller boards by any method that is not insured for at least $1000/US and trackable. Jupiter 6 controller boards are no longer manufactured and cannot be obtained anywhere - even from Roland. The only alternative is to purchase a used Jupiter 6 as the replacement. Synthcom reserves the right to change the price of the insured amount to reflect market prices on used Roland Jupiter 6s.
Synthcom is not expected nor required to send out updates via postal mail. It is assumed the end user can keep current with postings of the manual and new firmware images on Synthcom's web site. Synthcom guarantees the included CD will provide advertised Europa functionality. Bug fixes, feature enhancements, or Europa documentation may be obtained from Synthcom’s web site free of charge.
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