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Runco XP-50DHD, XP-50DHDxa, XP-65DHD, XP-65DHDxa, XP-103DHD, XP-65DHD 5.2 Troubleshooting Tips

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Maintenance and Troubleshooting

52 PlasmaWall XP Series Owner’s Operating Manual

PRELIMINARY

5.2 Troubleshooting Tips

Table 5-1 provides some general guidelines for troubleshooting problems you may

encounter with the PlasmaWall. If the suggested solutions fail to resolve the problem or if

you encounter an issue not described here, please contact your Runco dealer or Runco

Technical Support.

Table 5-1. Troubleshooting Chart

Symptom Possible Cause(s)Solution

The display does not turn on

after initial installation.

• The PlasmaWall is not

plugged in or the AC outlet

is not active.

• The DHD Controller is not

plugged in or the AC outlet

is not active.

•The remote control

batteries have run out.

• The serial connection from

the DHD Controller to the

PlasmaWall is incorrect.

• Ensure that the

PlasmaWall is plugged in

and that the AC outlet is

active.

• Ensure that the DHD

Controller is plugged in

and that the AC outlet is

active.

• Replace the batteries.

• Ensure that the RS-232

output from the DHD

Controller is properly

connected to the RS-232C

input on the PlasmaWall

(see Figure 3-4 or Figure

3-5).

The PlasmaWall and DHD

Controller are both on, but

there is no picture and

on-screen menus do not

appear.

• Faulty or incorrect video

connection between the

DHD Controller and the

PlasmaWall.

• Ensure that the HDMI

output from the DHD

Controller is properly

connected to the SLOT 2

input on the PlasmaWall

(see Figure 3-4 or Figure

3-5).

The display is on and menus

appear, but there is no

picture.

• Incorrect source selection.

• Source component is not

turned on.

• Source component is

connected incorrectly or

not at all.

• Select the correct source.

• Turn on the source

component.

• Check connections from

source component to DHD

Controller.

Image is too bright and/or

lacks definition in the bright

areas of the image.

• Contrast is set too high. • Lower the contrast setting.

Image appears “washed out”

and/or dark areas appear too

bright.

• Brightness is set too high. • Lower the brightness

setting.

Colors in the image are

swapped; for example, reds

appear blue or vice versa.

• The Red/Pr, Green/Y or

Blue/Pb outputs from the

source are connected to

the wrong inputs on the

DHD Controller.

• Ensure that the source

outputs are connected to

the correct DHD Controller

input.

Contents

Main Page THREE YEAR LIMITED WARRANTY For Plasma Displays Page RUNCO VIDEO-PRODUCT INFORMATION RETAIN THIS INFORMATION FOR YOUR RECORDS Important Safety Instructions Compliance Information Page Page Page Page Page 1.1 About This Manual 1. Introduction 1.2 Using This Manual Caution WARNING DANGER! 1.3 Description, Features and Benefits Page 2. Controls and Functions Page Controls and Functions PlasmaWall XP Series Owners Operating Manual 7 ConnectorsFigure 2-4 shows the rear-panel connector locations on the PlasmaWall. 1 2 3 4 5 AB Figure 2-4. PlasmaWall Rear Panel XP-50DHD 2.2 DHD Controller Front Panel Page 2.3 DHD Controller Rear Panel Page 2.4 DHD Controller Remote Control Page Page 3.1 Remote Control 3. Installation Page 3.2 Quick Setup Table 3-1. Installation Overview 3.3 Installation Considerations Page 20 PlasmaWall XP Series Owners Operating Manual (2") (2") 50 Figure 3-2. Ventilation Requirements for Enclosure Mounting (XP-50DHD and XP-65DHD) Figure 3-3. Ventilation Requirements for Enclosure Mounting (XP-103DHD) 200mm (7.87") Page 22 PlasmaWall XP Series Owners Operating Manual 3.4 Connections to the PlasmaWall and DHD Controller (XP-65DHD shown here) AV IN Y/G /B Figure 3-5. Connecting the PlasmaWall (DVI Version) to the DHD Controller IR HD1 HD2 ! SYSTEM CONTROL INTERFACE Page Page 26 PlasmaWall XP Series Owners Operating Manual Digital (DTV) RGB Connections: See Figure 3-8. Red/Pr Green/Y Blue/Pb Horiz Vert Figure 3-8. Digital (DTV) RGB Connections DTV or Progressive Component (YPbPr) Source Page 28 PlasmaWall XP Series Owners Operating Manual Composite/S-Video/Component Video Connections: See Figure 3-10. Pb Pr Y Figure 3-10. Composite, S-Video and Component Video Connections DVD Player, VCR, Satellite Receiver, Laser Disc etc. to Automation/ Control System or PC Page Page 32 PlasmaWall XP Series Owners Operating Manual Figure 3-15. Cable Management 4. Operation 4.1 Turning on the Power 4.2 Setting the Computer Display Properties WARNING 4.3 Using the DHD Controller Menus Operation Figure 4-1. DHD Controller OSD Menu Structure for PlasmaWall Input Source Memory Presets Input Position Picture 7 Table 4-1. Aspect Ratio Settings Page Page Page Page 7 Page Page Page Page Page Page Caution 5. Maintenance and Troubleshooting 5.1 Cleaning 5.2 Troubleshooting Tips Table 5-1. Troubleshooting Chart Table 5-1. Troubleshooting Chart (continued) Page 6.1 RS-232 Connection and Port Configuration 6.2 Serial Command Syntax 6. Serial Communications Table 6-1. Serial Commands Page Page Page Page 7.1 PlasmaWall Specifications Table 7-1 lists the PlasmaWall specifications. 7. Specifications Table 7-1. PlasmaWall Specifications 7.2 DHD Controller Specifications Table 7-2 lists the DHD Controller specifications. Table 7-1. PlasmaWall Specifications (continued) Table 7-2. DHD Controller Specifications PlasmaWall XP Series Owners Operating Manual 63 7.3 PlasmaWall Dimensions Figure 7-1. PlasmaWall Model XP-50DHD Dimensions (with Optional Table Stand) 64 PlasmaWall XP Series Owners Operating Manual Figure 7-2. PlasmaWall Model XP-65DHD Dimensions (with Optional Table Stand) PlasmaWall XP Series Owners Operating Manual 65 Figure 7-3. PlasmaWall Model XP-103DHD Dimensions (with Floor Stand)