Runco XP-65DHD manual Troubleshooting Tips, Symptom Possible Causes Solution

Maintenance and Troubleshooting

5.2

Troubleshooting Tips

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the PlasmaWall. If the suggested solutions fail to resolve the problem or if you encounter an issue not described here, please contact your Runco dealer or Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom Possible Cause(s) Solution

The display does not turn on after initial installation.

•The PlasmaWall is not plugged in or the AC outlet is not active.

•The DHD Controller is not plugged in or the AC outlet is not active.

•The remote control batteries have run out.

•The serial connection from the DHD Controller to the PlasmaWall is incorrect.

•Ensure that the PlasmaWall is plugged in and that the AC outlet is active.

•Ensure that the DHD Controller is plugged in and that the AC outlet is active.

•Replace the batteries.

•Ensure that the RS-232 output from the DHD Controller is properly connected to the RS-232C input on the PlasmaWall (see Figure 3-4or Figure 3-5).

The PlasmaWall and DHD Controller are both on, but there is no picture and on-screen menus do not appear.

•Faulty or incorrect video connection between the DHD Controller and the PlasmaWall.

•Ensure that the HDMI output from the DHD Controller is properly connected to the SLOT 2 input on the PlasmaWall (see Figure 3-4or Figure 3-5).

The display is on and menus	•	Incorrect source selection.	• Select the correct source.
appear, but there is no	•	Source component is not	• Turn on the source
picture.		turned on.	component.
	•	Source component is	• Check connections from
		connected incorrectly or	source component to DHD
		not at all.	Controller.
Image is too bright and/or	•	Contrast is set too high.	• Lower the contrast setting.
lacks definition in the bright
areas of the image.

Image appears “washed out” and/or dark areas appear too bright.

Colors in the image are swapped; for example, reds appear blue or vice versa.

•Brightness is set too high.

•The Red/Pr, Green/Y or Blue/Pb outputs from the source are connected to the wrong inputs on the DHD Controller.

•Lower the brightness setting.

•Ensure that the source outputs are connected to the correct DHD Controller input.

52 PlasmaWall XP Series Owner’s Operating Manual