7.1 <
Troubleshooting>
7 Troubleshooting
This chapter gives helpful information on what to do if you encounter a
problem.
This chapter includes:Machine Setup
• Tips for avoiding paper jams
• Clearing p a per jams
• Solving other problems
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided.
When a paper jam occurs, follow the steps outlined on page 7.1.
• Follow the procedures on page 4.4. Ensure that the adjustable guides
are positioned correctly.
• Do not overload the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. (
See "
Specifications on print
media" on page 4.2.)
• Ensure that the recommended side of the print media is facing up in
the tray.
Clearing paper jams
Note
When removing paper that is jammed in the printer, if
possible always pull the paper in the direction that it
normally moves so as not to damage internal components.
Always p ull firm ly and ev enly; do not jerk the paper. If the
paper tears, ensure that all fragments of paper are
removed; otherwise a jam will occur again
.
If a paper jam occurs, the Status LED on the control panel lights red. Find
and remove the jammed paper.
To resume printing after clearing paper jams, you must open and close
the front cover or rear cover.
In the tray 1
1Pull the tray out of the printer and remove the jammed paper.
If you cannot find the jammed paper, go to the next step.
2To remove the jammed paper, open the rear cover.