Samsung DCS | Keyset User Guide |
Transferring Calls
You can transfer a call from your extension to another number in one of two ways. You can do a ‘screened’ transfer and inform the called party who is calling, or you can do a ‘blind’ (unscreened) transfer without notification.
1. While on a call, press the TRSF key and dial an extension num- ber, group number or external number.
OR
Press a DSS key or station group key.
Your call is automatically put on transfer hold.
2. Hang up when you hear ringing (this is a blind transfer).
OR
Wait for the called party to answer, announce the call and hang up (this is a screened transfer). If the transfer is refused, you will be reconnected to the outside line when the called party hangs up. Alternatively, you can press the TRSF key to return to the calling party. If you wish to send the call to another extension without waiting for the first extension to hang up, simply press another DSS key.
OR
Press the CALL key or DT key to return to the calling party and begin the transfer process again.
When you are the transferring a call to a keyset set for Voice An- nounce or Auto Answer, the transferred call will always ring.
Note:
•After the called party answers, you may toggle between the calling and called parties by pressing the TRSF key.
•If you receive No More Calls tone, the extension has no key available to re- ceive another call. Press the TRSF key to return to the caller.
•You cannot transfer an internal call by pressing a DSS key. You must press the TRSF key and dial the destination extension number.
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