Samsung DV457EVGSGR/AA manual Network Setup Q&A, Question Answer

Troubleshooting

NETWORK SETUP Q&A

QUESTION	ANSWER
The washer or dryer is not	• Check the power status of the access point (AP).
found in the smartphone app.	• Check if the smartphone is connected with Wi-Fi.
	• Check if the Wi-Fi function of the washer or dryer is turned on.
	• To refresh the screen, press “Confi gure” again.
	• If the AP is installed too far away from the washer or dryer, the
	strength of the Wi-Fi signal may be weak. In this case, move the AP
	closer to the washer or dryer.
The washer or dryer can’t fi nd	• Check the power status of the AP.
the AP (access point).	• Check if the Wi-Fi function of the washer or dryer is turned on.
	• To refresh the screen, press “Confi gure” again.
	• If the AP is installed too far away from the washer or dryer, the
	strength of the Wi-Fi signal may be weak. In this case, move the
	AP closer to the washer or dryer. Ensure that the number of the
	displayed antenna bars is at least 3.
	• If the strength of the AP is low, the washer or dryer may not fi nd it.
	Use a high performance AP if available.
There are more than one	• You can install only one AP.
washer or dryer in the house.	• I you want to one AP for each of the washer and dryer, select the
Do I have to install an AP for	corresponding AP for each of the products in the “Smart Washer”
each of them?	app.
	• When both a washer and dryer are installed, they can be controlled
	through one AP.
Which AP is better?	• Since the washer or dryer is controlled through the AP from the inside
	or outside of the house, we recommend a high performance AP.
	• Use an AP with Wi-Fi a certifi cation mark.
	• Since an AP with 2 or more antennas provides better performance,
	we recommend purchasing a wireless AP with 2 or more antennas.
How can I check if the AP is	• Connect to the AP on a smartphone and check if you can connect to
out of order?	the Internet. If you can connect to the Internet, the AP is normal.
	• Check if the LEDs on the AP are blinking. If all the LEDs are turned
	off, it indicates that the power is turned off.
	• If the AP doesn’t seem to be working properly, request after-sales
	service.
I do not have a PC. Can I	• If the Internet can be accessed inside of the house, the feature is
use the indoor and outdoor	available. However, you have to sign up on the Samsung web site
control features?	and register the product.
How many users can control	• Multiple users can control the washer or dryer only if the “Smart
a washer or dryer?	Washer” app is authenticated,

English - 64

DV457E1_02836J-06_EN_140428.indd Sec6:64 2014-04-28 ￿￿ 5:30:13