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Samsung GT-I9305MBDNEE Troubleshooting, Your device displays network or service error messages

Models: GT-I9305TADKSS GT-I9305MBDKSS GT-I9305OKASFR GT-I9305RWDBOG

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Samsung GT-I9305MBDNEE, GT-I9305OKDTMN manual Troubleshooting, Your device displays network or service error messages

Contents

GT-I9305 User Manual About this manual Copyright Instructional iconsAbout this manual ABOUT DIVX VIDEO TrademarksABOUT DIVX VIDEO-ON-DEMAND Communication Table of ContentsGetting started Basics Media SettingsTroubleshooting Table of Contents Device layout Getting started Getting started PowerVolume Buttons Package contents Installing the SIM or USIM card and battery 3 Push the SIM or USIM card into the slot until it locks in place Remove the back cover. Pull out the battery Removing the SIM or USIM card and battery Charging with the charger Charging the battery Checking the battery charge status Inserting a memory card Reducing the battery consumption Removing the memory card Formatting the memory card Turning the device on and off Switching to silent mode Adjusting the volumeHolding the device Basics Indicator iconsIcon Meaning Basics Using the touch screen Tapping Finger gesturesTapping and holding Double-tapping DraggingFlicking Rotating the screen Control motionsPinching Holding to ear Picking up Turning over Panning to browseTurn over the device to mute ringtone or pause media playback Tilting Palm motionsSweeping Activating Multi Window Using the Multi Window panelCovering Creating a paired window Using Multi Window applicationsUsing the same application in two windows Sharing files Notifications Adding an application icon Home screenChanging the Home screen mode Rearranging items Removing an item Setting wallpaperRearranging panels Moving an item Locking and unlocking the device Using widgetsUsing the setting shortcut widget Locked screen Adding widgets Rearranging applications Applications screenOrganising with folders Disabling applications Installing applicationsUninstalling applications Sharing applications Opening from recently-used applications Using applicationsHelp Opening an application Changing the keyboard layout Using the Samsung keyboardEntering text Changing the keyboard type Handwriting Entering text by voiceChanging the keyboard type Changing language keyboards Adding Wi-Fi networks Connecting to a Wi-Fi networkTurning Wi-Fi on and off Joining Wi-Fi networks Adding accounts Setting up accountsActivating Wi-Fi CERTIFIED Passpoint Forgetting Wi-Fi networks Transferring files Connecting with Samsung KiesConnecting with Windows Media Player Connecting as a media device Setting a pattern Setting a face unlockSecuring the device Unlocking the device Setting a PINSetting a password Upgrading the device Upgrading over the air → Update now Making a call CommunicationPhone Making calls Communication Finding contactsMaking an international call During a call Fixed dialling number Adding contactsSending a message Viewing call logs Automatically rejecting calls from unwanted numbers Receiving callsAnswering a call Rejecting a call During a video call Video callsCall forwarding Making a video call Swapping images Listening to a voice message Creating a contact Setting a speed dial numberContacts Managing contacts Moving contacts to Google Searching for contactsDisplaying contacts Moving contacts Importing contacts Importing and exporting contactsFavourite contacts Contact groups Sending a message or email to a group’s members MessagingBusiness card Sending messages Viewing incoming messages Setting up email accountsEmail Sending scheduled messages Sending scheduled messages Reading messages Google Mail Delete the message Mark the message as unread Tap →Settings to change the Google Mail settingsAccess additional options Tap →Add Cc/Bcc to add more recipients Google+ HangoutsLabels ChatON Photos Opening a new page Web & networkInternet Viewing webpages Links ChromeHistory Saved pages Syncing with other devices Bluetooth Screen Mirroring Pairing with other Bluetooth devicesSending and receiving data Group Play Samsung Link Reading information from an NFC tag Making a purchase with the NFC featureSending data via Android Beam S Beam Adjust the volume MediaMusic Playing music Media Setting a song as ringtone or alarm toneCreating playlists Playing music by mood Launching Camera on the locked screen CameraCamera etiquette Tap →Scene mode Taking photosTaking a photo Scene mode Shooting mode Applying filter effects Panoramic photosTap →Panorama Taking a video Taking videosRecording mode Zooming in and out Configuring settings for Camera Location tag Attach a GPS location tag to the photo Tap →Edit shortcuts Shortcuts Trimming segments of a video GalleryViewing images Playing videos Modifying images Editing imagesFavourite images Sharing images Setting as wallpaperUsing Tag buddy Deleting images Take a photo Paper ArtistSelect an existing image Share the image Deleting videos VideoSharing videos Uploading videos Using Popup Video playerYouTube Watching videos Flipboard Play Store Application & media stores S Suggest Samsung Apps GALAXY AppsApplication & media stores Play Music Game HubPlay Books Play Movies & TV Tap Play Games on the Applications screen Play GamesPlay Newsstand Use this application to download and play games S Memo UtilitiesComposing memos Utilities Browsing memosInserting multimedia files or a voice recording Converting handwriting to text →Export Viewing a memo→Set as Creating events or tasks S Planner Syncing with Google Calendar Attaching memos to a date Deleting events or tasks DriveChanging calendar type Searching for events or tasks Cloud DropboxSyncing with the Samsung account Backing up or restoring data ClockSyncing with Dropbox Deleting alarms AlarmSetting alarms Stopping alarms Desk clock TimerCalculator Stopwatch Recording voice memos Voice RecorderPlaying voice memos Managing voice memos S VoiceSaving files with contextual tags Searching the device Using wake-up commands on the locked screenGoogle Hands-free mode Viewing files Voice SearchMy Files Google Now Searching for a file DownloadsAdding shortcuts to folders KNOX Getting directions for a destination Travel & localMaps Searching for locations Setting Wi-Fi sleep policy SettingsAbout Settings Wi-Fi Settings BluetoothSetting Network notification Wi-Fi Direct Location Data usage Mobile networks Default messaging appMore networks Printing Screen Mirroring DeviceS Beam Nearby devices Multi window DisplayScreen mode Lock screen LED indicator Easy mode WallpaperFont Notification panel Answering/ending calls Accessibility Text-to-speech options Call Call accessoriesCall alerts Ringtones and keypad tones Additional settings Language and input DefaultControls Blocking mode Voice recogniser Google voice typing Pointer speed Voice controlVoice search Text-to-speech options Palm motion MotionsSmart screen Cloud Backup and resetGeneral Accounts Application manager AccessoriesDefault applications Battery Storage Power saving modeSecurity Security policy updates Set up SIM card lock About device Google Settings Your device displays network or service error messages TroubleshootingYour device does not turn on Calls are not connected Your device freezes or has fatal errorsTroubleshooting The touch screen responds slowly or improperly Sound echoes during a call The battery icon is emptyThe battery does not charge properly For Samsung-approved chargers The battery depletes faster than when first purchased Photo quality is poorer than the preview Error messages appear when launching the cameraError messages appear when opening multimedia files Your device is hot to the touch Your device cannot find your current location Another Bluetooth device is not located A small gap appears around the outside of the device case Data stored on the device has been lost English EU. 10/2014. Rev.1.0