Problem

Cause

Action

 

 

 

 

 

The interior light is

The door has been left open for

The interior light may

 

dim or does not turn

a long time.

automatically turn off when the

 

on.

 

Eco function operates.

 

 

 

Close and reopen the door or

 

 

 

press the "Cancel" button.

 

 

 

 

 

 

The interior light is covered by

Clean the inside of the oven and

 

 

foreign matter.

check again.

 

 

 

 

 

A beeping sound

If the Auto Cook function is

After turning over the food,

 

occurs during

being used, this beeping sound

press the Start button again to

 

cooking.

means it’s time to turn over the

restart operation.

 

 

food during thawing.

 

 

 

 

 

 

The oven is not level.

The oven is installed on an

Make sure the oven is installed

 

 

uneven surface.

on flat, stable surface.

 

 

 

 

 

There are sparks

Metal containers are used

Do not use metal containers.

 

during cooking.

during the oven/thawing

 

 

 

functions.

 

 

 

 

 

 

When power is

The door is not properly closed.

Close the door and check again.

 

connected, the oven

 

 

 

immediately starts to

 

 

 

work.

 

 

 

 

 

 

 

There is electricity

The power or power socket is

Make sure the power and power

 

coming from the

not properly grounded.

socket are properly grounded.

 

oven.

 

 

 

 

 

 

 

There is water

There may be water or steam in

Let the oven cool and then wipe

 

dripping.

some cases depending on the

with a dry dish towel.

 

 

food.

 

 

 

This is not an oven malfunction.

 

 

 

 

 

 

Steam leaks from the

There may be water or steam in

Let the oven cool and then wipe

 

door.

some cases depending on the

with a dry dish towel.

 

 

food.

 

 

 

This is not an oven malfunction.

 

 

 

 

 

 

 

 

 

 

Troubleshooting

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Samsung NQ50J9530BS/EE manual Troubleshooting