Troubleshooting Windows, Power does not come on | Oki DP-5000

Troubleshooting - Windows

When problems occur during operation of the printer, please check the following troubleshooting tips before returning the printer for repair.

Power does not come on

1Is the power cable disconnected?

Make sure the power cable is plugged into an out- let as well as connected to the printer. After checking the power cable, press the power button to turn on the printer.

2Is the printer plugged into an extension block or power strip?

After turning on the extension block or power strip, press the power button to turn on the printer.

Check computer and printer communications

1Are you using the proper printer cable?

To fully take advantage of the features of your DP-5000 printer, you will need a bi-directional printer port and a bi-directional printer cable.

With AT compatible computers, most typical cables will work.

It is possible to use a one-way interface with the printer if the spooler is set for one-way interfac- ing.

2Does your computer have a bi-directional port? Is the cable bi-directional?

Windows 95/98 Plug & Play installation and bi- directional interfacing with the printer are only possible if your computer supports bi-directional parallel ports and you are using a bi-directional cable.

3Is your computer a DOS machine?

All DOS machines (AT compatibles) can use the bi-directional communication used with this printer.

4What are the limitations of using one-way communication with this printer?

a Printer errors cannot be detected by the printer driver.

68	User’s Guide

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Oki DP-5000 manual Troubleshooting Windows, Power does not come on, Is the power cable disconnected?

Contents

DP-5000 Metallic and Colour Desktop Printer EEC compatibility PrefaceEnergy Star Safety instructions English User’s Guide Table of contents Installation and Operation, Macintosh Specialised Printing Operations Maintenance Troubleshooting Index Specifications & SettingsAppendix a Optional Devices Introduction Introduction Features Removing package contents Preparing your printer Closing front cover Locating printer Installing output paper tray Printer functions Front view of printer Rear view of printer Rear view of printer with Macintosh interface module Inside the printer Paper feed switch Control panel Indicator lights summary Light Light status Printer status Connecting the printer to your computer Connecting cables for WindowsConnecting the printer to a power supply User’s Guide Ink cartridges Identifying ink cartridge and paper types Installing ink cartridges English Replacing or changing ink cartridges Loading paper Paper types and available feeding modes Loading paper in automatic feed mode Loading high grade/plain/laser paper and transparencies Loading paper in manual feed mode Initial Setup User’s Guide Installing the printer driver Turning on the powerPurpose of the printer driver System requirements Installing printer software using Plug & Play Installing printer software from CDPort monitor setup Configure LPT port Port speed errorSelect the I/O port speed Printing operations Printing in monochromeRequirements Placing an ink cartridge in your printer Setting up the printer driver for monochrome printing Printing in colour Placing ink cartridges in your printer Setting up the printer driver for printing on reverse side Setting up the printer driver for colour printingPrinting on reverse side Turning off the power Preparing for installation Turn on the power Installing the printer driver software Contents of the installation diskUsing balloon help Testing the printer Selecting the correct driver Print dialogue box Setup dialogue boxPrint preview Printing operations Setting up the printer driver for monocrome printing Placing ink cartridges in your printer Setting up colour matching option Perature see your computer’s reference manual for details Click OK in the Print dialogue box to start print- ing Install ink cartridges VPhoto colour printingColour printing on VPhoto print film Prepare the image to be printed Colour printing on plain paper Set up the printer driver for printingRequirement Load the paper in your printer User’s Guide Printing in foil colour Single foil colour printing Requirements Multi foil colour printing Set Media Type depending on the paper to be used White portions of data R=G=B=100% are not printed Simultaneous full colour and foil colour printing Colour compositions using RGB settings n Install ink cartridges User’s Guide Install ink cartridges Printing on overhead transparenciesRequirements Prepare the image to be printed Setting up transparency separators Set up the printer driver for printing English Install ink cartridge Undercoating with VPhoto primer ink cartridgePrepare the image to be undercoated Load the paper in your printer Printing on undercoat User’s Guide Cleaning the printer Cleaning the main unit Cleaning the print head Cleaning the platen Cleaning the feed roller Changing dye sub cleaning pads English User’s Guide Power failure while printing Troubleshooting generalPrinter errors Ready/insert button functions Clearing paper jams English Troubleshooting Windows Power does not come onIs the power cable disconnected? Are you using the proper printer cable? Printer does not print or stops while printing Is the printer turned on? Printing is light, distorted, or has gaps Has one of ribbons separated from the head? Is the ink cartridge head dirty? Are the ink cartridges for colour printing installed? Colour printing is not working or is extremely slow Corner cut end is placed at the top of the paper guide Has the carriage packing material been removed? Are the ink cartridges correctly installed? Mechanism or cartridge change errorInk cartridges are not correctly recognised Printing quality, hue, and resolution queries Ink and paper How should I use white ink? White ink can be used as follows Would like to use a printer switcher Connection methodOther operational queries How do I delete the printer driver? How can I reduce or enlarge my document? Troubleshooting Macintosh Is the power cord disconnected?Is At Ease installed? Icon does not appear in the Chooser DP-5000 printer cannot be selected in Chooser Are the Scsi cable and terminator correctly connected? Is the ready light off? Has the printer been selected using the Chooser? Has one of the ribbons separated from the head? Are you printing on the wrong side of the paper? Is the cut corner in the correct position? Mode is used. Printing on the photo side is unreli- able Are the cartridges installed correctly? Mechanism or cartridge change error occurredIs the bar code on the cartridge dirty? Clean the bar code Black & White Printing is possible, but the foil ink is not trans- parent Can I connect multiple DP printers to a single computer? Other operational problemsIs this printer compatible with PostScript? Why can I not print correctly with page layout Settings? Specifications & Settings DIP switches Options Using cardboard or thick paper Printable area Available supplies Ink cartridgesPrint media Options Installation for iMac USB interface kit User’s Guide Using the OKI USB printer Installing the USB printer driver Installing for WindowsDeleting the OKI printer driver IMac Troubleshooting for USB interface kitQ1 The USB printer cannot be selected in the Chooser Windows Q4 How do I delete the USB printer driver? Dye sublimation upgrade kit Installing the upgrade Installing the printer software Installing the port monitor for Windows 95/98 Installing the printer driver for Macintosh Connecting Scsi interface for Macintosh Connecting the Macintosh Scsi interface module Removing the Scsi interface module Power supply connection Checking the Scsi device number 110 Index 112 Index 113 114 OKI Systems Companies