Troubleshooting - Macintosh

When problems occur during printer operation, please check the following troubleshooting tips before return- ing the printer for repair.

Power does not come on

1Is the power cord disconnected?

Make sure the power cord is plugged into an out- let as well as connected to the printer. After checking the power cable, push the power button to turn on the printer.

2Is the printer plugged into an extension block or power strip?

After turning on the extension block or power strip, press the power button on the printer.

During installation a “File not found” error occurs or the installer is not found

1Is At Ease installed?

If you are using At Ease when you place the Installation Disc in the CD-ROM drive, (some of the Performa series start up in At Ease), the fol- lowing things may happen.

aThe alert dialogue box appears.

bThe installer is not displayed.

In these cases the following methods can be used to install the printer driver:

aFrom the Special menu, select Switch To Finder. Double-click on the installer icon to install the printer driver.

bIf the Switch To Finder function is not available on the Special menu, select

Switch To At Ease and check the Off checkbox in At Ease settings. Restart your computer and install the printer driver.

The icon does not appear in the Chooser

1Is QuickDraw GX enabled?

If QuickDraw GX is installed, disable it by fol- lowing these steps:

a Select “Control Panel” from the Apple menu.

b Open the Extensions Manager.

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User’s Guide

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Oki DP-5000 manual Troubleshooting Macintosh, Is the power cord disconnected?, Is At Ease installed?