4Is there paper caught between the platen and the print head?
Remove the paper (for reference see ‘Cleaning the Printer’, Chapter 5) .
5“Missing ink cartridges” message appears. Are all the necessary colours of ink cartridge installed in the printer?
Colour printing requires that four colours of ink cartridge (yellow, magenta, cyan, and black) are installed with the OKI logo (B side) facing up.
6Are you generating monochrome printing in Automatic mode?
If Automatic is selected in Document Type, col- our ink cartridges must be installed even when printing monochrome. If you want to print using only black ink, select Greyscale or Mono- chrome Text.
Mechanism or cartridge change error
1Are the ink cartridges correctly installed?
If an ink cartridge has become dislodged from the holder, an ink cartridge change error will occur. Open the front cover and reinstall the ink car- tridge.
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2Are you using the printer on a level surface?
The printer will not operate correctly on a slanted surface. Place it on a level, stable surface.
3Is the printer in a place where it is subject to movement?
Various movements such as bumps and vibrations can cause mechanical problems. Place the printer in an environment where it will not be subject to movement.
4Is the front cover properly closed?
The printer will not operate correctly if the front cover is not closed properly. Close the front cover correctly.
5Are items stacked on top of the printer?
The printer may malfunction if items are stacked on top or to the side of the printer. Remove any obstruction on top or to the side of the printer.
Ink cartridges are not correctly recognised
1Is the bar code on the ink cartridge dirty? Clean the bar code.
Chapter 7 - Troubleshooting | 75 |
