Troubleshooting

You may encounter a problem using the oven. In that case, first check the table below and try the suggestions. If a problem persists, or if any information code keeps appearing on the display, contact a local Samsung service centre.

Checkpoints

If you encounter a problem with the oven, first check the table below and try the suggestions.

Troubleshooting

Problem

Cause

Action

 

 

 

General

 

 

 

 

 

The buttons cannot

Foreign matter may be caught

Remove the foreign matter and

be pressed properly.

between the buttons.

try again.

 

 

 

 

For touch models: Moisture is

Wipe the moisture from the

 

on the exterior.

exterior.

 

 

 

 

Child lock is activated.

Deactivate Child lock.

 

 

 

The time is not

Power is not supplied.

Make sure power is supplied.

displayed.

 

 

The Eco (power-saving) function

Turn off the Eco function.

 

 

is set.

 

 

 

 

The oven does not

Power is not supplied.

Make sure power is supplied.

work.

 

 

The door is open.

Close the door and try again.

 

 

 

 

 

The door open safety

Remove the foreign matter and

 

mechanisms are covered in

try again.

 

foreign matter.

 

 

 

 

The oven stops while

The user has opened the door to

After turning over the food,

in operation.

turn food over.

press the Start button again to

 

 

start operation.

 

 

 

68  English

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Samsung NQ50J9530BS/EE manual Troubleshooting, Checkpoints