Troubleshooting Actions, Installation | Motorola 3460 manual

3460 Fast’R

Troubleshooting Actions

The following table provides troubleshooting actions and tips.

Table 5-1. Troubleshooting the 3460 Fast’R Modem

Problem	Diagnosis/Test	Possible Solution

INSTALLATION

Modem won’t	Check the power	Ensure the outlet is active. Turn
power up	source and the modem	on the power switch.
	power switch.

Modem fails	Turn modem power	Use the Return Procedures in
self test	off; wait 15 seconds;	this manual to return the modem
	then turn power on.	to Motorola.

AUTOMATIC CALL UNIT (ACU) CONFIGURATION

No response to	Use Fast’RVu or off-	Use Fast’RVu or off-line
ACU command	line configuration	configuration (OLC) button to
	(OLC) button to check	ensure ACU is compatible with
	parameters. Check	modem configuration.
	options:	Ensure that the computer is set
	• DTE Rate (AT *DE)	to a valid character format to
	• Form	operate the modem’s autobaud
	• Char Length	feature.
	• Char Length	If modem still does not respond,
	• Parity (AT *RP)	If modem still does not respond,
	• Parity (AT *RP)	perform a local analog loopback
	• Result Code (ATQ)	(LAL) test.
		(LAL) test.
		If LAL fails, contact Motorola
		customer service.

Double echo on	Check computer and	If both have Echo=On (ATE1),
characters	modem’s Echo (ATE)	turn one off (ATE0). (Echo is
typed	option.	also known as half- or full-
		duplex.) If this does not solve
		the problem, contact Motorola
		customer service.

	Check the
	communications
	software’s terminal
	setup.

5-2

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Motorola 3460 manual Troubleshooting Actions, Installation

Contents

Motorola Proprietary Material LGEN031@email.mot.comFast’R Basic Modem Setup Advanced Modem Setup Fast’RVu Troubleshooting Problems and Improving PerformanceAppendix B. Attention AT Commands Appendix A. Regulatory Information Appendix C. Specifications Return Procedures IndexAppendix D. Four-Button/LCD User Interface Page Audience About This Guide IntroductionMise en Garde Other Documentation Avertissement Vorsicht¡Precaución Warnung Trademarks WindowsPage To Access the Motorola World-Wide Web Site Motorola Customer InformationTo Order Additional Motorola User Documentation Page Excellent Good Average Below Average Poor Part Number T0022-01, Rev F Business Reply Mail Chapter Hardware Installation Fast’R Step Action Installing a Stand-Alone ModemInstalling a Stand-Alone Modem RJ11 Telco For two-wire leased-line or dial-line modems For two- or four-wire leased-line/dial-line modems Ferrite Bead Installation Modem Rear Panel and Cable Connections Transformer Safety and Operational Notices Power TransformerConnecting Ports Repair Lightning Site and Power Preparation Installing an AccessWay EnclosureChecking AccessWay Enclosure Shipment Computer Cable for Fast’RVu Cooling for One or Two Enclosures Cooling for Three or More Enclosures Fan and Deflector Requirements Cabinet Arrangement- Three or More Enclosures Selecting a Power Cord Power Cord and Plug Standards Countries Group Country Installing the Enclosure in an Equipment Rack Installing an AccessWay in an Equipment Rack Cabling an AccessWay Enclosure Cabling an AccessWay Enclosure Attached Motorola network management system NMS Cabling One or More Enclosures to a Computer Cabling Enclosures Together for Fast’RVuNMS or Fast’RVu First Enclosure Locations Second Enclosure Locations Third Enclosure LocationsFourth Enclosure Locations Modem Addresses in Multiple-Enclosure Configurations Installing a Modem Card in an AccessWay Installing/Removing Modem CardsInstalling a Modem Card Two-Wire Leased- or Individual telephone cable connectors, connect cables from Removing a Modem Card from an AccessWay Removing a Modem Card Power Modules AC Power Module DC Power Module Connecting to DC Power SupplyConnecting the AccessWay to DC Power Supply 12. Replace the power module 12. Power Module Alarm Circuit Switches Tip for Power Module Setup 4 cm Installing a Second DC Power Module Installing a Second DC Power Module 14. Dual DC Power Module Locations Power Module Location Two Slots Installing a Modem Daughtercard, Vanguard Enclosure Set-UpPage Vanguard Daughtercard Setup Before You Start Asynchronous Operation Entering Commands to the ModemSetting Up for Asynchronous Dial Operation Step Stage Basic Setup for Sync Leased-Line Operation Leased-Line Synchronous Operation Fax Setup on Windows Installing a Modem on a Windows Computer Install and run a fax application Page Chapter Advanced Modem Setup Issuing AT Commands Modem Configuration and CommandsWhat is the Configuration? Issuing Network Management Commands What Are Option Sets? Configuring a Modem for Async Operation Managing Option SetsSelecting and Customizing Option Set Configuring a Modem for Leased-Line Sync Operation Option-Set Parameter Default Options Modulation Mode Threshold DTR DelayPstn Signaling Data Transfer Mode AT Action Commands AT Commands for Modem TasksAT Commands to Manage Option Sets Enter This AT Action Commands Command & Option Description Dial Modifiers Dial Modifiers Description Site-Specific Parameters Default Option Available Option Non-Option Set Parameters Dial Line Filter Terminal OptionsTelco or Telco Jack Options Dialing Options Option Set Options Access Security OptionsRemote Configuration Options Restoral Options DTR/ACU Other Options Access Security Functions Password Verification on Connection Configuration and Phone Number Access Restriction Outbound Dial Restriction Access Security AT Command SummarySecurity Parameters, Default Options Command Description Quiet Answer Configuring a Remote Modem AT*RA Running a Remote Configuration Session Step Stage Network Management AT*NE Managing Remote Modems in an AccessWay Enclosure Managing Remote Modems AT*NP Parameter Options Option Description AT*DI1=Low/Fast Configuring Modems for RestoralParameter Option Comment Dial line as soon as it connects Often the modem checks for loop Page Chapter Fast’RVu Getting Started With Fast’RVu Closing Multiple Fast’RVu Windows Adding a Display Language to Fast’RVu Language OptionsSpecifying a Modem in Fast’RVu Specifying a Modem On Which to Operate Fast’RVu Fast’RVu main window, select Useful Information Do This Viewing and Setting Modem Options Example Setting Callback to Phonebook Entry Checking Device, Circuit, and Signal Status Example Checking Device Status Entering Commands This Command Submenu Lets You Example Copying a Configuration From One Modem to Another Example Executing a Bit Error Rate BER Test Executing Line and Modem Tests Using Fast’RVu to Communicate With a Remote Modem Network Management Override Problems During a Download Downloading Modem SoftwareDownloading Modem Software with Fast’RVu Chapter Troubleshooting Problems Improving Performance Troubleshooting Steps Troubleshooting Actions Installation Call Establishment Fast’R Data Mode Fast’R Call Termination File Transfer Mode LEASED-LINE Operation Running Diagnostic Tests Test Description Command Appendix a This Appendix EEC Directive Conformity For Pstn Operation in Portugal Fast’R Regulatory Marking Country Statutory Statements Canada Industry Canada Equipment Attachment Limitations Canadian Emission Statements Country Statutory Statements U. K Country Statutory Statements U. S. a FCC Part 68 Registration Information FCC Part 15 Emission Statements Fast’R Product Safety Regulatory Marking AT Command Set Command Option Description Enter On-Line Data Mode Echo Async AT Commands to TerminalSpeaker Volume Busy Out Test Store Value in S-Register Select Pulse DialingDisplay Result Code Select Tone Dialing Commands No-Buffering Mode Break-Signal Receipt HandlingCall-Answering Mode Select Connect Message 108=On Default Telephone Number to Dial When DTRReceive-Data Buffer Delay Data Compression Dial Wait Period Pause After Dialing DTE Computer Port Rate Data Mode for Direct Mode Leased to Dial Threshold Transmit Level for Dialed Calls Error Correction ProtocolAutomatically Redial Failed Calls Flow Control Protocol Hold Dial Line Dial to Leased Threshold Low-Speed Operation Protocol Dial Line FilterLink Telephone Numbers LXn Transmit Level for Leased-Line Calls Pstn Signaling Modulation ModeMinimum Rate AT Message Maximum Rate Network Control NC Address Buffer OptionDisplay Stored Telephone Number Network Control Override Mode Secondary Channel Network Control Pass Through Password Protection Unlock Password Protection Enable/DisablePassword Protection Lock Password Change Parity Abort Remote ConfigurationInitiate/Terminate Restoral Restoral Auto-Redial Data Transfer Mode Auto RetrainModem Speed Bar Display Test Restoral Call Time-Out 25bis Format 25bis Synchronizing Idle Signal25bis Character Code 25bis Response Dial Restriction Enter Access Security Group PasswordCallback After Incoming Call Require Remote Telephone Number Verify Password DCD Control DTR Control Display Modem ID Re-Initialize Memory NowGuard Tone Line Type Pulse Cycle CTS ControlDSR Control Status Message Clock Signal SourceTest Save Changes Power Up in Option Set Service ClassSelect Phonebook Entry to Enter +FLO=n Fax Flow Control +FCLASS=n Service Class+FCR=n Receive Fax Data Manufacturer ID Software Revision Level +FPR=n Serial Port Rate Command Default Register Parameter Value Description Options Stored in Status S- Registers Delay=S38 AT*DB3 Pin 22, where asserted means Enable restoral indicator on EIARestoral is active Text Form Result Messages and CodesNumeric Call Progress Result Codes Connect Message Result Codes, Reliable=Long ConnectConnect Message Result Codes, Reliable=Short Connect Reliable EC=x DC=y EC=x DC=y Fax Class 1 Result Codes Miscellaneous Result CodesTest Pattern Result Code +F4Page Appendix C Physical Properties Physical CharacteristicsModem Stand Daughter Property Card AccessWay Alone Vanguard Fax Operation Standards Operating ModesData Operation Modulation Modes Environmental Limits Condition Modem Card AccessWay Stand-AloneCondition Modem Card AccessWay Alone Operating Conditions Electromagnetic Compatibility DC Power Supply Module AccessWay Enclosure Power Supply and Power RequirementsAC Power Supply Module AccessWay Enclosure Power and Modem Operation AccessWay Enclosure and Network Management Pin Function Connectors and InterfacesInterface RJ-11 Interface RJ-21X Computer Interface Pin-outs Signal Number Circuit Function PinFunction RJ-11 Interface Pin-outs Function Mass-Termination Interface Pin-outsPin Function Power Interface Power Type Connector Changing a Configuration With the OLC ButtonNetwork Management Interface Pin-outs Network Management Interface Pin-outs Pin SignalPin Two-Wire Function Four-Wire Function Interface RJ-11 Connection Type Dial Line Pin Function Stand-Alone Modem Connectors and Interfaces Computer Interface Pin Circuit Function LINE* Connector Interface RJ-11 Connection Type Telephone Pin Function Network Management Interface Pinouts NMS OUT Power Requirements Requirement at Main Characteristic Supply Modem Input Figure D-2. Stand-Alone Modem Front Panels Status LEDs Light Bars Figure D-3. Card Modem Front Panels Status LEDs Status LED DisplaysOff Light Bars Light Bar Displays This Indicates Compatibility 326X Leased-Line Operation NotePage Appendix D Configuration OPT’S Menu Organization-Categories Parameters, and Options Control Buttons Using the Front-Panel User InterfaceLCD Display Front-Panel Control Buttons Down Enter Case of Damage Return Procedures IntroductionEquipment Return Procedures To Return Equipment For locations Contact Factory Repair Packaging Guidelines for Equipment Return Symbols Numerics INDEX-2 INDEX-3 INDEX-4 INDEX-5 INDEX-6 INDEX-7 INDEX-8 INDEX-9 INDEX-10 INDEX-11 INDEX-12