Troubleshooting Steps | Motorola 3460 guide

Chapter 5

Troubleshooting Problems and

Improving Performance

Troubleshooting Steps

Take the following actions when the modem does not operate correctly.

Troubleshooting Steps

Step	Action

1.	For asynchronous applications only: confirm that your
	communications software is configured for the computer COM port
	to which the modem is connected. Example: COM1.

2.	On the modem and the computer, confirm that the communications
	port is configured for the data rate, character length, and parity your
	software requires. Confirm that both the modem and the computer
	support these options.

3.	Confirm that all cables are properly connected.

4.	If the preceding items are OK, locate the problem in the left column
	of Table 5-1. Test your diagnosis with the action in the second
	column. If the diagnosis is correct, take the action in the third
	column. If it is not correct, continue in the left column.

5.	If the problem is not resolved, refer to the refer to the 3460 Fast’R
	Modem Frequently Asked Questions page on the Motorola website.

5-1

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Motorola 3460 manual Chapter Troubleshooting Problems Improving Performance, Troubleshooting Steps

Contents

Motorola Fast’R Proprietary MaterialLGEN031@email.mot.com Advanced Modem Setup Basic Modem Setup Appendix B. Attention AT Commands Troubleshooting Problems and Improving PerformanceFast’RVu Appendix A. Regulatory Information Appendix D. Four-Button/LCD User Interface Appendix C. SpecificationsReturn Procedures Index Page Mise en Garde About This Guide IntroductionAudience Other Documentation ¡Precaución VorsichtAvertissement Warnung Windows TrademarksPage To Order Additional Motorola User Documentation To Access the Motorola World-Wide Web SiteMotorola Customer Information Page Part Number T0022-01, Rev F Excellent Good Average Below Average Poor Business Reply Mail Chapter Hardware Installation Fast’R Installing a Stand-Alone Modem Installing a Stand-Alone ModemStep Action RJ11 Telco For two- or four-wire leased-line/dial-line modems For two-wire leased-line or dial-line modems Ferrite Bead Installation Transformer Modem Rear Panel and Cable Connections Connecting Ports Safety and Operational NoticesPower Transformer Repair Lightning Checking AccessWay Enclosure Shipment Installing an AccessWay EnclosureSite and Power Preparation Computer Cable for Fast’RVu Cooling for Three or More Enclosures Cooling for One or Two Enclosures Cabinet Arrangement- Three or More Enclosures Fan and Deflector Requirements Selecting a Power Cord Group Country Power Cord and Plug Standards Countries Installing an AccessWay in an Equipment Rack Installing the Enclosure in an Equipment Rack Cabling an AccessWay Enclosure Cabling an AccessWay Enclosure Attached Motorola network management system NMS NMS or Fast’RVu Cabling One or More Enclosures to a ComputerCabling Enclosures Together for Fast’RVu Fourth Enclosure Locations First Enclosure Locations Second Enclosure LocationsThird Enclosure Locations Modem Addresses in Multiple-Enclosure Configurations Installing a Modem Card Installing/Removing Modem CardsInstalling a Modem Card in an AccessWay Two-Wire Leased- or Individual telephone cable connectors, connect cables from Removing a Modem Card Removing a Modem Card from an AccessWay AC Power Module Power Modules Connecting the AccessWay to DC Power Supply DC Power ModuleConnecting to DC Power Supply 12. Replace the power module 12. Power Module Alarm Circuit Switches 4 cm Tip for Power Module Setup Installing a Second DC Power Module Installing a Second DC Power Module Power Module Location Two Slots 14. Dual DC Power Module Locations Set-Up Installing a Modem Daughtercard, Vanguard EnclosurePage Before You Start Vanguard Daughtercard Setup Setting Up for Asynchronous Dial Operation Entering Commands to the ModemAsynchronous Operation Step Stage Leased-Line Synchronous Operation Basic Setup for Sync Leased-Line Operation Installing a Modem on a Windows Computer Fax Setup on Windows Install and run a fax application Page Chapter Advanced Modem Setup What is the Configuration? Modem Configuration and CommandsIssuing AT Commands Issuing Network Management Commands What Are Option Sets? Selecting and Customizing Option Set Configuring a Modem for Async OperationManaging Option Sets Configuring a Modem for Leased-Line Sync Operation Option-Set Parameter Default Options Pstn Signaling Threshold DTR DelayModulation Mode Data Transfer Mode AT Commands to Manage Option Sets Enter This AT Commands for Modem TasksAT Action Commands AT Action Commands Command & Option Description Dial Modifiers Description Dial Modifiers Non-Option Set Parameters Site-Specific Parameters Default Option Available Option Telco or Telco Jack Options Terminal OptionsDial Line Filter Dialing Options Remote Configuration Options Access Security OptionsOption Set Options Restoral Options Other Options DTR/ACU Password Verification on Connection Access Security Functions Configuration and Phone Number Access Restriction Security Parameters, Default Options Command Description Access Security AT Command SummaryOutbound Dial Restriction Quiet Answer Running a Remote Configuration Session Configuring a Remote Modem AT*RA Step Stage Network Management AT*NE Managing Remote Modems Managing Remote Modems in an AccessWay Enclosure Option Description AT*NP Parameter Options Parameter Option Comment Configuring Modems for RestoralAT*DI1=Low/Fast Dial line as soon as it connects Often the modem checks for loop Page Chapter Fast’RVu Closing Multiple Fast’RVu Windows Getting Started With Fast’RVu Specifying a Modem in Fast’RVu Language OptionsAdding a Display Language to Fast’RVu Specifying a Modem On Which to Operate Fast’RVu Fast’RVu main window, select Do This Useful Information Example Setting Callback to Phonebook Entry Viewing and Setting Modem Options Example Checking Device Status Checking Device, Circuit, and Signal Status This Command Submenu Lets You Entering Commands Example Copying a Configuration From One Modem to Another Executing Line and Modem Tests Example Executing a Bit Error Rate BER Test Network Management Override Using Fast’RVu to Communicate With a Remote Modem Downloading Modem Software with Fast’RVu Problems During a DownloadDownloading Modem Software Troubleshooting Steps Chapter Troubleshooting Problems Improving Performance Installation Troubleshooting Actions Call Establishment Fast’R Data Mode Fast’R Call Termination File Transfer Mode LEASED-LINE Operation Test Description Command Running Diagnostic Tests This Appendix Appendix a EEC Directive Conformity For Pstn Operation in Portugal Fast’R Regulatory Marking Industry Canada Equipment Attachment Limitations Country Statutory Statements Canada Canadian Emission Statements Country Statutory Statements U. K FCC Part 68 Registration Information Country Statutory Statements U. S. a FCC Part 15 Emission Statements Fast’R Product Safety Regulatory Marking Command Option Description AT Command Set Speaker Volume Echo Async AT Commands to TerminalEnter On-Line Data Mode Busy Out Test Display Result Code Select Pulse DialingStore Value in S-Register Select Tone Dialing Commands Call-Answering Mode Break-Signal Receipt HandlingNo-Buffering Mode Select Connect Message Receive-Data Buffer Delay Default Telephone Number to Dial When DTR108=On Data Compression DTE Computer Port Rate Dial Wait Period Pause After Dialing Leased to Dial Threshold Data Mode for Direct Mode Automatically Redial Failed Calls Error Correction ProtocolTransmit Level for Dialed Calls Flow Control Protocol Dial to Leased Threshold Hold Dial Line Link Telephone Numbers Dial Line FilterLow-Speed Operation Protocol LXn Transmit Level for Leased-Line Calls Minimum Rate Pstn SignalingModulation Mode Maximum Rate AT Message Display Stored Telephone Number Network Control NC AddressBuffer Option Secondary Channel Network Control Override Mode Network Control Pass Through Password Protection Lock Password Protection Enable/DisablePassword Protection Unlock Password Change Initiate/Terminate Restoral Abort Remote ConfigurationParity Restoral Auto-Redial Modem Speed Bar Display Data Transfer ModeAuto Retrain Call Time-Out Test Restoral 25bis Character Code 25bis Synchronizing Idle Signal25bis Format 25bis Response Callback After Incoming Call Enter Access Security Group PasswordDial Restriction Require Remote Telephone Number DCD Control Verify Password DTR Control Guard Tone Re-Initialize Memory NowDisplay Modem ID Line Type DSR Control Pulse CycleCTS Control Test Clock Signal SourceStatus Message Save Changes Select Phonebook Entry to Enter Power Up in Option SetService Class +FCR=n Receive Fax Data +FCLASS=n Service Class+FLO=n Fax Flow Control Manufacturer ID +FPR=n Serial Port Rate Software Revision Level Options Stored in Status S- Registers Command Default Register Parameter Value Description AT*DB3 Delay=S38 Restoral is active Pin 22, where asserted meansEnable restoral indicator on EIA Numeric Result Messages and CodesText Form Call Progress Result Codes Connect Message Result Codes, Reliable=Short ConnectConnect Message Result Codes, Reliable=Long Connect Reliable EC=x DC=y EC=x DC=y Test Pattern Result Code Miscellaneous Result CodesFax Class 1 Result Codes +F4Page Appendix C Modem Stand Daughter Property Card AccessWay Alone Physical CharacteristicsPhysical Properties Vanguard Data Operation Operating ModesFax Operation Standards Modulation Modes Condition Modem Card AccessWay Alone Condition Modem Card AccessWay Stand-AloneEnvironmental Limits Operating Conditions Electromagnetic Compatibility AC Power Supply Module AccessWay Enclosure Power Supply and Power RequirementsDC Power Supply Module AccessWay Enclosure Power and Modem Operation AccessWay Enclosure and Network Management Interface RJ-11 Connectors and InterfacesPin Function Interface RJ-21X Function Computer Interface Pin-outs Signal Number Circuit FunctionPin Pin Function RJ-11 Interface Pin-outs FunctionMass-Termination Interface Pin-outs Network Management Interface Pin-outs Power Interface Power Type ConnectorChanging a Configuration With the OLC Button Pin Two-Wire Function Four-Wire Function Pin SignalNetwork Management Interface Pin-outs Interface RJ-11 Connection Type Dial Line Pin Function Computer Interface Pin Circuit Function Stand-Alone Modem Connectors and Interfaces Interface RJ-11 Connection Type Telephone Pin Function LINE* Connector NMS OUT Network Management Interface Pinouts Requirement at Main Characteristic Supply Modem Input Power Requirements Status LEDs Light Bars Figure D-2. Stand-Alone Modem Front Panels Figure D-3. Card Modem Front Panels Off Status LEDsStatus LED Displays Light Bar Displays This Indicates Light Bars 326X Leased-Line Operation Note CompatibilityPage Appendix D Menu Organization-Categories Parameters, and Options Configuration OPT’S LCD Display Using the Front-Panel User InterfaceControl Buttons Front-Panel Control Buttons Enter Down Equipment Return Procedures Return Procedures IntroductionCase of Damage To Return Equipment For locations Contact Packaging Guidelines for Equipment Return Factory Repair Numerics Symbols INDEX-2 INDEX-3 INDEX-4 INDEX-5 INDEX-6 INDEX-7 INDEX-8 INDEX-9 INDEX-10 INDEX-11 INDEX-12