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Motorola 3460 manual Chapter Troubleshooting Problems Improving Performance, Troubleshooting Steps

Models: 3460

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Chapter 5

Troubleshooting Problems and

Improving Performance

Troubleshooting Steps

Take the following actions when the modem does not operate correctly.

Troubleshooting Steps

Step	Action

1.	For asynchronous applications only: confirm that your
	communications software is configured for the computer COM port
	to which the modem is connected. Example: COM1.

2.	On the modem and the computer, confirm that the communications
	port is configured for the data rate, character length, and parity your
	software requires. Confirm that both the modem and the computer
	support these options.

3.	Confirm that all cables are properly connected.

4.	If the preceding items are OK, locate the problem in the left column
	of Table 5-1. Test your diagnosis with the action in the second
	column. If the diagnosis is correct, take the action in the third
	column. If it is not correct, continue in the left column.

5.	If the problem is not resolved, refer to the refer to the 3460 Fast’R
	Modem Frequently Asked Questions page on the Motorola website.

5-1

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Motorola 3460 manual Chapter Troubleshooting Problems Improving Performance, Troubleshooting Steps

Contents

Motorola Fast’R Proprietary MaterialLGEN031@email.mot.com Advanced Modem Setup Basic Modem SetupAppendix B. Attention AT Commands Troubleshooting Problems and Improving PerformanceFast’RVu Appendix A. Regulatory InformationAppendix D. Four-Button/LCD User Interface Appendix C. SpecificationsReturn Procedures Index Page Mise en Garde About This Guide IntroductionAudience Other Documentation¡Precaución VorsichtAvertissement WarnungWindows TrademarksPage To Order Additional Motorola User Documentation To Access the Motorola World-Wide Web SiteMotorola Customer Information Page Part Number T0022-01, Rev F Excellent Good Average Below Average PoorBusiness Reply Mail Chapter Hardware Installation Fast’R Installing a Stand-Alone Modem Installing a Stand-Alone ModemStep Action RJ11 TelcoFor two- or four-wire leased-line/dial-line modems For two-wire leased-line or dial-line modemsFerrite Bead Installation Transformer Modem Rear Panel and Cable ConnectionsConnecting Ports Safety and Operational NoticesPower Transformer Repair Lightning Checking AccessWay Enclosure Shipment Installing an AccessWay EnclosureSite and Power Preparation Computer Cable for Fast’RVuCooling for Three or More Enclosures Cooling for One or Two EnclosuresCabinet Arrangement- Three or More Enclosures Fan and Deflector RequirementsSelecting a Power Cord Group Country Power Cord and Plug Standards CountriesInstalling an AccessWay in an Equipment Rack Installing the Enclosure in an Equipment RackCabling an AccessWay Enclosure Cabling an AccessWay EnclosureAttached Motorola network management system NMS NMS or Fast’RVu Cabling One or More Enclosures to a ComputerCabling Enclosures Together for Fast’RVu Fourth Enclosure Locations First Enclosure Locations Second Enclosure LocationsThird Enclosure Locations Modem Addresses in Multiple-Enclosure Configurations Installing a Modem Card Installing/Removing Modem CardsInstalling a Modem Card in an AccessWay Two-Wire Leased- orIndividual telephone cable connectors, connect cables from Removing a Modem Card Removing a Modem Card from an AccessWayAC Power Module Power ModulesConnecting the AccessWay to DC Power Supply DC Power ModuleConnecting to DC Power Supply 12. Replace the power module 12. Power Module Alarm Circuit Switches 4 cm Tip for Power Module SetupInstalling a Second DC Power Module Installing a Second DC Power ModulePower Module Location Two Slots 14. Dual DC Power Module LocationsSet-Up Installing a Modem Daughtercard, Vanguard EnclosurePage Before You Start Vanguard Daughtercard SetupSetting Up for Asynchronous Dial Operation Entering Commands to the ModemAsynchronous Operation Step StageLeased-Line Synchronous Operation Basic Setup for Sync Leased-Line OperationInstalling a Modem on a Windows Computer Fax Setup on WindowsInstall and run a fax application Page Chapter Advanced Modem Setup What is the Configuration? Modem Configuration and CommandsIssuing AT Commands Issuing Network Management CommandsWhat Are Option Sets? Selecting and Customizing Option Set Configuring a Modem for Async OperationManaging Option Sets Configuring a Modem for Leased-Line Sync Operation Option-Set Parameter Default Options Pstn Signaling Threshold DTR DelayModulation Mode Data Transfer ModeAT Commands to Manage Option Sets Enter This AT Commands for Modem TasksAT Action Commands AT Action Commands Command & Option DescriptionDial Modifiers Description Dial ModifiersNon-Option Set Parameters Site-Specific Parameters Default Option Available OptionTelco or Telco Jack Options Terminal OptionsDial Line Filter Dialing OptionsRemote Configuration Options Access Security OptionsOption Set Options Restoral OptionsOther Options DTR/ACUPassword Verification on Connection Access Security FunctionsConfiguration and Phone Number Access Restriction Security Parameters, Default Options Command Description Access Security AT Command SummaryOutbound Dial Restriction Quiet AnswerRunning a Remote Configuration Session Configuring a Remote Modem AT*RAStep Stage Network Management AT*NE Managing Remote Modems Managing Remote Modems in an AccessWay EnclosureOption Description AT*NP Parameter OptionsParameter Option Comment Configuring Modems for RestoralAT*DI1=Low/Fast Dial line as soon as it connectsOften the modem checks for loop Page Chapter Fast’RVu Closing Multiple Fast’RVu Windows Getting Started With Fast’RVuSpecifying a Modem in Fast’RVu Language OptionsAdding a Display Language to Fast’RVu Specifying a Modem On Which to Operate Fast’RVuFast’RVu main window, select Do This Useful InformationExample Setting Callback to Phonebook Entry Viewing and Setting Modem OptionsExample Checking Device Status Checking Device, Circuit, and Signal StatusThis Command Submenu Lets You Entering CommandsExample Copying a Configuration From One Modem to Another Executing Line and Modem Tests Example Executing a Bit Error Rate BER TestNetwork Management Override Using Fast’RVu to Communicate With a Remote ModemDownloading Modem Software with Fast’RVu Problems During a DownloadDownloading Modem Software Troubleshooting Steps Chapter Troubleshooting Problems Improving PerformanceInstallation Troubleshooting ActionsCall Establishment Fast’R Data Mode Fast’R Call Termination File Transfer Mode LEASED-LINE Operation Test Description Command Running Diagnostic TestsThis Appendix Appendix aEEC Directive Conformity For Pstn Operation in Portugal Fast’R Regulatory Marking Industry Canada Equipment Attachment Limitations Country Statutory Statements CanadaCanadian Emission Statements Country Statutory Statements U. K FCC Part 68 Registration Information Country Statutory Statements U. S. aFCC Part 15 Emission Statements Fast’R Product Safety Regulatory Marking Command Option Description AT Command SetSpeaker Volume Echo Async AT Commands to TerminalEnter On-Line Data Mode Busy Out TestDisplay Result Code Select Pulse DialingStore Value in S-Register Select Tone DialingCommands Call-Answering Mode Break-Signal Receipt HandlingNo-Buffering Mode Select Connect MessageReceive-Data Buffer Delay Default Telephone Number to Dial When DTR108=On Data CompressionDTE Computer Port Rate Dial Wait Period Pause After DialingLeased to Dial Threshold Data Mode for Direct ModeAutomatically Redial Failed Calls Error Correction ProtocolTransmit Level for Dialed Calls Flow Control ProtocolDial to Leased Threshold Hold Dial LineLink Telephone Numbers Dial Line FilterLow-Speed Operation Protocol LXn Transmit Level for Leased-Line CallsMinimum Rate Pstn SignalingModulation Mode Maximum Rate AT MessageDisplay Stored Telephone Number Network Control NC AddressBuffer Option Secondary Channel Network Control Override ModeNetwork Control Pass Through Password Protection Lock Password Protection Enable/DisablePassword Protection Unlock Password ChangeInitiate/Terminate Restoral Abort Remote ConfigurationParity Restoral Auto-RedialModem Speed Bar Display Data Transfer ModeAuto Retrain Call Time-Out Test Restoral25bis Character Code 25bis Synchronizing Idle Signal25bis Format 25bis ResponseCallback After Incoming Call Enter Access Security Group PasswordDial Restriction Require Remote Telephone NumberDCD Control Verify PasswordDTR Control Guard Tone Re-Initialize Memory NowDisplay Modem ID Line TypeDSR Control Pulse CycleCTS Control Test Clock Signal SourceStatus Message Save ChangesSelect Phonebook Entry to Enter Power Up in Option SetService Class +FCR=n Receive Fax Data +FCLASS=n Service Class+FLO=n Fax Flow Control Manufacturer ID+FPR=n Serial Port Rate Software Revision LevelOptions Stored in Status S- Registers Command Default Register Parameter Value DescriptionAT*DB3 Delay=S38Restoral is active Pin 22, where asserted meansEnable restoral indicator on EIA Numeric Result Messages and CodesText Form Call Progress Result CodesConnect Message Result Codes, Reliable=Short ConnectConnect Message Result Codes, Reliable=Long Connect Reliable EC=x DC=yEC=x DC=y Test Pattern Result Code Miscellaneous Result CodesFax Class 1 Result Codes +F4Page Appendix C Modem Stand Daughter Property Card AccessWay Alone Physical CharacteristicsPhysical Properties VanguardData Operation Operating ModesFax Operation Standards Modulation ModesCondition Modem Card AccessWay Alone Condition Modem Card AccessWay Stand-AloneEnvironmental Limits Operating ConditionsElectromagnetic Compatibility AC Power Supply Module AccessWay Enclosure Power Supply and Power RequirementsDC Power Supply Module AccessWay Enclosure Power and Modem OperationAccessWay Enclosure and Network Management Interface RJ-11 Connectors and InterfacesPin Function Interface RJ-21XFunction Computer Interface Pin-outs Signal Number Circuit FunctionPin Pin Function RJ-11 Interface Pin-outs FunctionMass-Termination Interface Pin-outs Network Management Interface Pin-outs Power Interface Power Type ConnectorChanging a Configuration With the OLC Button Pin Two-Wire Function Four-Wire Function Pin SignalNetwork Management Interface Pin-outs Interface RJ-11 Connection Type Dial Line Pin FunctionComputer Interface Pin Circuit Function Stand-Alone Modem Connectors and InterfacesInterface RJ-11 Connection Type Telephone Pin Function LINE* ConnectorNMS OUT Network Management Interface PinoutsRequirement at Main Characteristic Supply Modem Input Power RequirementsStatus LEDs Light Bars Figure D-2. Stand-Alone Modem Front PanelsFigure D-3. Card Modem Front Panels Off Status LEDsStatus LED Displays Light Bar Displays This Indicates Light Bars326X Leased-Line Operation Note CompatibilityPage Appendix D Menu Organization-Categories Parameters, and Options Configuration OPT’SLCD Display Using the Front-Panel User InterfaceControl Buttons Front-Panel Control ButtonsEnter DownEquipment Return Procedures Return Procedures IntroductionCase of Damage To Return Equipment For locations ContactPackaging Guidelines for Equipment Return Factory RepairNumerics SymbolsINDEX-2 INDEX-3 INDEX-4 INDEX-5 INDEX-6 INDEX-7 INDEX-8 INDEX-9 INDEX-10 INDEX-11 INDEX-12