Call Establishment | Motorola 3460 instruction

3460 Fast’R

Table 5-1. Troubleshooting the 3460 Fast’R Modem

	Problem	Diagnosis/Test	Possible Solution

	CALL ESTABLISHMENT

	Modem won’t	Check cabling.
	answer
	answer	Check parameters:	Ensure that Answer is not set to
		Check parameters:	Ensure that Answer is not set to
		• Answer (ATS)	Manual (S0=0).
		• DTR (AT&D)	Set DTR=High (AT&D0), if
			DTR is not supplied by the
			computer.

		Check the modem's	Ensure Line=Dial (AT&L0).
		Line option (AT&L).

		Check that the TR LED	If the TR LED is not steadily lit,
		is on (steady).	ensure the computer is
			supplying DTR.

		Check that the RI/OH	Ensure that the remote modem
		LED is on when ring is	is dialing the correct phone
		present on the line.	number.

	Modem won’t	If using DTR dialing,	Ensure default dial option is a
	dial	check:	valid phone number.
		• Default dial option	Ensure that a number is stored.
		(AT*DA)	Ensure DTR=108.1 (AT&D5)
		• Phone number at	or Tail (AT&D4).
		stored location	Ensure the computer is
		• DTR option (AT&D)	supplying DTR.
		• DTR option (AT&D)

		Check the dialing	If the modem is dialing out of a
		environment.	PBX, the modem may not
			recognize the non-standard dial
			tone. Set Blind Dial=On
			(ATS6).

5-3

Image 91

Motorola 3460 manual Call Establishment

Contents

Motorola LGEN031@email.mot.com Proprietary MaterialFast’R Advanced Modem Setup Basic Modem Setup Appendix A. Regulatory Information Troubleshooting Problems and Improving PerformanceAppendix B. Attention AT Commands Fast’RVu Return Procedures Index Appendix C. SpecificationsAppendix D. Four-Button/LCD User Interface Page Other Documentation About This Guide IntroductionMise en Garde Audience Warnung Vorsicht¡Precaución Avertissement Windows TrademarksPage Motorola Customer Information To Access the Motorola World-Wide Web SiteTo Order Additional Motorola User Documentation Page Part Number T0022-01, Rev F Excellent Good Average Below Average Poor Business Reply Mail Chapter Hardware Installation Fast’R RJ11 Telco Installing a Stand-Alone ModemInstalling a Stand-Alone Modem Step Action For two- or four-wire leased-line/dial-line modems For two-wire leased-line or dial-line modems Ferrite Bead Installation Transformer Modem Rear Panel and Cable Connections Power Transformer Safety and Operational NoticesConnecting Ports Repair Lightning Computer Cable for Fast’RVu Installing an AccessWay EnclosureChecking AccessWay Enclosure Shipment Site and Power Preparation Cooling for Three or More Enclosures Cooling for One or Two Enclosures Cabinet Arrangement- Three or More Enclosures Fan and Deflector Requirements Selecting a Power Cord Group Country Power Cord and Plug Standards Countries Installing an AccessWay in an Equipment Rack Installing the Enclosure in an Equipment Rack Cabling an AccessWay Enclosure Cabling an AccessWay Enclosure Attached Motorola network management system NMS Cabling Enclosures Together for Fast’RVu Cabling One or More Enclosures to a ComputerNMS or Fast’RVu Third Enclosure Locations First Enclosure Locations Second Enclosure LocationsFourth Enclosure Locations Modem Addresses in Multiple-Enclosure Configurations Two-Wire Leased- or Installing/Removing Modem CardsInstalling a Modem Card Installing a Modem Card in an AccessWay Individual telephone cable connectors, connect cables from Removing a Modem Card Removing a Modem Card from an AccessWay AC Power Module Power Modules Connecting to DC Power Supply DC Power ModuleConnecting the AccessWay to DC Power Supply 12. Replace the power module 12. Power Module Alarm Circuit Switches 4 cm Tip for Power Module Setup Installing a Second DC Power Module Installing a Second DC Power Module Power Module Location Two Slots 14. Dual DC Power Module Locations Set-Up Installing a Modem Daughtercard, Vanguard EnclosurePage Before You Start Vanguard Daughtercard Setup Step Stage Entering Commands to the ModemSetting Up for Asynchronous Dial Operation Asynchronous Operation Leased-Line Synchronous Operation Basic Setup for Sync Leased-Line Operation Installing a Modem on a Windows Computer Fax Setup on Windows Install and run a fax application Page Chapter Advanced Modem Setup Issuing Network Management Commands Modem Configuration and CommandsWhat is the Configuration? Issuing AT Commands What Are Option Sets? Managing Option Sets Configuring a Modem for Async OperationSelecting and Customizing Option Set Configuring a Modem for Leased-Line Sync Operation Option-Set Parameter Default Options Data Transfer Mode Threshold DTR DelayPstn Signaling Modulation Mode AT Action Commands Command & Option Description AT Commands for Modem TasksAT Commands to Manage Option Sets Enter This AT Action Commands Dial Modifiers Description Dial Modifiers Non-Option Set Parameters Site-Specific Parameters Default Option Available Option Dialing Options Terminal OptionsTelco or Telco Jack Options Dial Line Filter Restoral Options Access Security OptionsRemote Configuration Options Option Set Options Other Options DTR/ACU Password Verification on Connection Access Security Functions Configuration and Phone Number Access Restriction Quiet Answer Access Security AT Command SummarySecurity Parameters, Default Options Command Description Outbound Dial Restriction Running a Remote Configuration Session Configuring a Remote Modem AT*RA Step Stage Network Management AT*NE Managing Remote Modems Managing Remote Modems in an AccessWay Enclosure Option Description AT*NP Parameter Options Dial line as soon as it connects Configuring Modems for RestoralParameter Option Comment AT*DI1=Low/Fast Often the modem checks for loop Page Chapter Fast’RVu Closing Multiple Fast’RVu Windows Getting Started With Fast’RVu Specifying a Modem On Which to Operate Fast’RVu Language OptionsSpecifying a Modem in Fast’RVu Adding a Display Language to Fast’RVu Fast’RVu main window, select Do This Useful Information Example Setting Callback to Phonebook Entry Viewing and Setting Modem Options Example Checking Device Status Checking Device, Circuit, and Signal Status This Command Submenu Lets You Entering Commands Example Copying a Configuration From One Modem to Another Executing Line and Modem Tests Example Executing a Bit Error Rate BER Test Network Management Override Using Fast’RVu to Communicate With a Remote Modem Downloading Modem Software Problems During a DownloadDownloading Modem Software with Fast’RVu Troubleshooting Steps Chapter Troubleshooting Problems Improving Performance Installation Troubleshooting Actions Call Establishment Fast’R Data Mode Fast’R Call Termination File Transfer Mode LEASED-LINE Operation Test Description Command Running Diagnostic Tests This Appendix Appendix a EEC Directive Conformity For Pstn Operation in Portugal Fast’R Regulatory Marking Industry Canada Equipment Attachment Limitations Country Statutory Statements Canada Canadian Emission Statements Country Statutory Statements U. K FCC Part 68 Registration Information Country Statutory Statements U. S. a FCC Part 15 Emission Statements Fast’R Product Safety Regulatory Marking Command Option Description AT Command Set Busy Out Test Echo Async AT Commands to TerminalSpeaker Volume Enter On-Line Data Mode Select Tone Dialing Select Pulse DialingDisplay Result Code Store Value in S-Register Commands Select Connect Message Break-Signal Receipt HandlingCall-Answering Mode No-Buffering Mode Data Compression Default Telephone Number to Dial When DTRReceive-Data Buffer Delay 108=On DTE Computer Port Rate Dial Wait Period Pause After Dialing Leased to Dial Threshold Data Mode for Direct Mode Flow Control Protocol Error Correction ProtocolAutomatically Redial Failed Calls Transmit Level for Dialed Calls Dial to Leased Threshold Hold Dial Line LXn Transmit Level for Leased-Line Calls Dial Line FilterLink Telephone Numbers Low-Speed Operation Protocol Modulation Mode Pstn SignalingMinimum Rate Maximum Rate AT Message Buffer Option Network Control NC AddressDisplay Stored Telephone Number Secondary Channel Network Control Override Mode Network Control Pass Through Password Change Password Protection Enable/DisablePassword Protection Lock Password Protection Unlock Restoral Auto-Redial Abort Remote ConfigurationInitiate/Terminate Restoral Parity Auto Retrain Data Transfer ModeModem Speed Bar Display Call Time-Out Test Restoral 25bis Response 25bis Synchronizing Idle Signal25bis Character Code 25bis Format Require Remote Telephone Number Enter Access Security Group PasswordCallback After Incoming Call Dial Restriction DCD Control Verify Password DTR Control Line Type Re-Initialize Memory NowGuard Tone Display Modem ID CTS Control Pulse CycleDSR Control Save Changes Clock Signal SourceTest Status Message Service Class Power Up in Option SetSelect Phonebook Entry to Enter Manufacturer ID +FCLASS=n Service Class+FCR=n Receive Fax Data +FLO=n Fax Flow Control +FPR=n Serial Port Rate Software Revision Level Options Stored in Status S- Registers Command Default Register Parameter Value Description AT*DB3 Delay=S38 Enable restoral indicator on EIA Pin 22, where asserted meansRestoral is active Call Progress Result Codes Result Messages and CodesNumeric Text Form Connect Reliable EC=x DC=y ConnectConnect Message Result Codes, Reliable=Short Connect Message Result Codes, Reliable=Long EC=x DC=y +F4 Miscellaneous Result CodesTest Pattern Result Code Fax Class 1 Result CodesPage Appendix C Vanguard Physical CharacteristicsModem Stand Daughter Property Card AccessWay Alone Physical Properties Modulation Modes Operating ModesData Operation Fax Operation Standards Operating Conditions Condition Modem Card AccessWay Stand-AloneCondition Modem Card AccessWay Alone Environmental Limits Electromagnetic Compatibility AccessWay Enclosure Power and Modem Operation AccessWay Enclosure Power Supply and Power RequirementsAC Power Supply Module DC Power Supply Module AccessWay Enclosure and Network Management Interface RJ-21X Connectors and InterfacesInterface RJ-11 Pin Function Pin Computer Interface Pin-outs Signal Number Circuit FunctionFunction Mass-Termination Interface Pin-outs RJ-11 Interface Pin-outs FunctionPin Function Changing a Configuration With the OLC Button Power Interface Power Type ConnectorNetwork Management Interface Pin-outs Interface RJ-11 Connection Type Dial Line Pin Function Pin SignalPin Two-Wire Function Four-Wire Function Network Management Interface Pin-outs Computer Interface Pin Circuit Function Stand-Alone Modem Connectors and Interfaces Interface RJ-11 Connection Type Telephone Pin Function LINE* Connector NMS OUT Network Management Interface Pinouts Requirement at Main Characteristic Supply Modem Input Power Requirements Status LEDs Light Bars Figure D-2. Stand-Alone Modem Front Panels Figure D-3. Card Modem Front Panels Status LED Displays Status LEDsOff Light Bar Displays This Indicates Light Bars 326X Leased-Line Operation Note CompatibilityPage Appendix D Menu Organization-Categories Parameters, and Options Configuration OPT’S Front-Panel Control Buttons Using the Front-Panel User InterfaceLCD Display Control Buttons Enter Down To Return Equipment For locations Contact Return Procedures IntroductionEquipment Return Procedures Case of Damage Packaging Guidelines for Equipment Return Factory Repair Numerics Symbols INDEX-2 INDEX-3 INDEX-4 INDEX-5 INDEX-6 INDEX-7 INDEX-8 INDEX-9 INDEX-10 INDEX-11 INDEX-12