Original paper jam in exit area of scanner | Samsung SCX3405FWXAC

Clearing original document jams

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Original paper jam in exit area of scanner

• Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21).

• This troubleshooting may not be available depending on model or optional goods (see "Front view" on page 21).

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Remove any remaining pages from the document feeder.

Gently remove the jammed paper from the document feeder.

4. Troubleshooting 94

Image 94

Samsung SCX3405FWXAC, SCX-3405FW manual Original paper jam in exit area of scanner

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendly Convenience Wide range of functionality and application support Features by models Included, Blank Not available SyncThru Admin Web Service Easy Eco Driver Fax Samsung Network PC Fax Introduction Features Network Interface 802.11b/g/n wireless LAN a Fax Scan SCX-340xF Series Features Copy SCX-340xF Series Features Useful to know Machine does not print Conventions About this user’s guideGeneral icons Chapter Important safety symbols Safety informationOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overview Type a Front view Type B Rear view Eco Control panel overviewType a WPSa Prints configuration report Press and hold this button PowerCancels the current job ID Copy Type B WPS a Left CopyMenu Right Adjusting the control panel Turning on the machine Follow the instructions in the installation window Installing the driver locallyWindows Reinstalling the driver Menu Overview and Basic Setup Accessing the menu Menu overview Off Items Options Fax Feature Priority Send Continue ForwardPrint Items Options Copy Feature Scan Size Menu overview Bootp Static Menu overview Select the option you want, then press OK Machine’s basic settingsPress System Setup Machine Setup Panel Press Menu System Setup Machine Setup Wakeup Event Media and tray To change the size, you need to adjust the paper guidesTray overview Loading paper in the tray Start printing in application To feed manually in the tray, click the below Manual feeding in the trayPrinting on special media See Loading paper in the tray on Envelope Labels Preprinted paper Card stock/ Custom-sized paper Press System Setup Paper Setup Paper Size or Paper Type Setting the paper size and typePress Using the output support Preparing originals On the scanner glass Loading originals Document feeder Media and tray Basic printing Printing Canceling a print job Opening printing preferences Click Properties or Preferences Using help Using a favorite settingDelete Setting Eco mode on the control panel Eco printing Setting eco mode on the driver Eco options Basic copy Changing the settings for each copyBasic copying Select copy on the control panel Contrast DarknessOriginal ID card copying Reduced or enlarged copyYour machine can print 2-sided originals on one sheet Basic copying Basic copying Basic scanning Basic Scanning Preparing to fax Basic faxingSending a fax Sending a fax manually Sending a fax to multiple destinations Adjusting the document settings Receiving a fax Resolution Maintenance Ordering supplies and accessories Available supplies Available maintenance parts Handling instructions Storing the toner cartridgeToner cartridge usage Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Monitoring the supplies life Setting the toner low alert Select the option you want Press OK to save the selection Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the pickup roller Cleaning the scan unit Wipe the surface of the scanner until it is clean and dry Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Tray Clearing paper jamsClick this link to open an animation about clearing a jam Inside the machine Clearing paper jams Clearing paper jams Understanding the status LED Color of the LED indicates the machines current status Toner b Orange Default setting of Eco mode is 2-up and toner saveOff Eco mode is off Blinking Toner cartridge on Understanding display messages Paper Jam-related messages Cartridge Not Compatible Message Meaning Suggested solutions Install TonerToner-related messages Prepare new cartridge Message Meaning Suggested solutions Replace new cartridge Tray-related messages Network-related messages Misc. messages Appendix Specifications General specifications Specifications Print media specifications Thin paper Thick paper Refer to the PlainPaper section Colored Card stock Folio, A4, JIS B5, ISO Labels c Folio, A4, JIS B5, ISOB5, Executive, A5 Postcard Bond paper Refer to the Plain Microsoft Windows System requirements Operating system Requirements Recommended For Windows 2000, Services Pack 4 or higher is requiredMacintosh Mac OS X Linux Items Requirements Operating system Network environment Items Specifications Network interfaceWireless security Network operating system Laser safety statement Regulatory information Mercury Safety Ozone safety Power saverRecycling Regulatory information FCC information to the user United States of America onlyTaiwan only Radio frequency emissions Federal Communications Commission FCC Canadian radio interference regulationsUnited States of America FCC Statement for Wireless LAN use Russia only Germany only Turkey only Canada only Fax Branding Ringer Equivalence Number Replacing the Fitted Plug for UK Only You should also know thatContact the people from you purchased the machine Declaration of conformity European countries Important warningApprovals and Certifications Green and Yellow Earth EC Certification EU countries Israel only Regulatory compliance statements Wireless guidanceNo limitations at this time Regulatory information China only Copyright REV Advanced Advanced Useful Management Tools Software Installation Click Continue on the User Options Pane Open the Applications folder Utilities Print Setup UtilityClick Continue Click Add on the Printer List Reinstallation for Macintosh Print Setup Utility Or Print & Fax Installing the Smart Panel Installation for LinuxInstalling the Unified Linux Driver Double click cdroot Linux smartpanel install.sh Installing the Printer Settings Utility Double click cdroot Linux psu install.sh Click Uninstall Reinstallation for LinuxClick Next Click Finish Using a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup Printing a network configuration report Wired network setupIPv4 configuration using SetIP Windows Setting IP address 142 Report IPv4 configuration using SetIP LinuxPreferences or Administrator Open /opt/Samsung/mfp/share/utils Address on Installing driver over the networkSelect Install Now Agreement. Then, click Next Setup.exe /s /L0x0012 Silent installation ModeCommand- line Definition Description Or Setup.exe /s Location, this command Opens Printers and Faxes MacintoshPrinters and Faxes folder Preferences and click Print & Fax Select HP Jetdirect Socket in Protocol Add a network printer Install the Linux driver and add network printerLinux Go to the unpacked directory Run the install script Installing the Unix printer driver packageUnpack the Unix printer driver package Accept printername Enable printername Installing driver over the network Activating IPv6 IPv6 configurationFrom the control panel ID admin Password sec00000 From the SyncThru Web ServicePress Network TCP/IP IPv6 DHCPv6 Config Settings Using SyncThru Web Service Understanding your network type Wireless network setupWireless network name and network key Getting started From the machine’s Introducing wireless set up methodsSet up method Connecting method Control panel Other set up methods Set up method Connecting method Description & ReferenceFrom the computer Items to prepare Using the WPS buttonWireless OK WPS Setting Choosing your type Connecting in PBC mode Machines with a display screen Re-connecting to a network Machines without a display screen Using the menu button Canceling the connection processDisconnecting from a network Press Network Wireless Wlan Settings Access point via USB cable Setup using Windows Configure the wireless settings manually. Go to step Operation Mode Select Infrastructure WEP Wi-Fi Direct Option Access point via WPS button without a USB cable connection Finish Select Using the WPS button and click Next For models with a display screen, follow the steps below Ad hoc via USB cable Software searches the wireless network Operation Mode Select ad hoc For the Dhcp method For the Static method Setup using Macintosh Instructions in the window Configure the wireless settings manually. Go to step WEP For the Dhcp method For the Static method Cable between the computer and machine Setting the access point using the WPS buttonAccess point or wireless router Network-connected computer Click Quit Select Using the WPS button and click Next Creating the ad hoc network in Macintosh Read the license agreement and click Continue From the list Settings and click Next Software searches for wireless network devicesSignal is Printer Self Network Machine has searched appears Machine when configuring the wireless network Using a network cableQuit Configuring the machine’s wireless network IP setting using SetIP Program WindowsPrinting a network configuration report Setup is right, click Apply Settings Click Wireless WizardPassword network key and click Next Click Next Setting the Wi-Fi Direct for mobile printing Setting up Wi-Fi DirectTurning the Wi-Fi network on/off Click Wireless Custom Enable Wi-Fi Direct Wi-Fi Direct On/Off Select On to enableSelect Network Wireless Wi-Fi Direct from the control panel Enable or disable Wi-Fi Direct and set other options Problems during setup or driver installation Setting up the mobile deviceTroubleshooting Other problems Connecting Failure Invalid Security Wireless network setup Supported Mobile OS Samsung MobilePrintSupported devices Useful Setting Menus Before you begin reading a chapter Darken Text Print menuOrientation Emulation Copy menu Copy featureScan Size Sets the image size Original Size Description Up or 4-up Collate CopyPages onto one sheet of paper Poster Copy Book Copy Booklet Edge Erase copying Margin Shift copyingCopying Watermark copying Duplex 2Side Short 2Side Long 1Side Duplex continue 1Side ROT2 Copy Setup Change Default Fax menu Fax FeatureScan Size Sets the image size Original Size Dial Mode Sending setupAdd Drpd Mode Receiving setupSetup Wizard To change the menu options Press Fax Document Box Doc Box SavingSaving Scan feature Scan menu Scan Size Sets the image size Original Size Original Type Scan setupColor Mode File Format System setup Machine setup Auto Tray Switch Job TimeoutAltitude altitude Adjustment Description Auto CR Auto Continue Export Setting Default SourceImport Setting Quiet Mode Paper Source Paper setup Sound / VolumeTray Confirm Menu Map ReportTo change the menu options All Reports Authentication Usage Counter Network ConfigurationAuthentication PCL Font Demo Maintenance Clear setting Job manage Image overwrite USB setupPress Menu System Setup ImageOverwrite on the control panel Press USB on the touch screen Press Menu Print Setup Emulation on the control panel Emulation setup Email setupPress Setup Machine Setup Email Setup on the touch screen Address book setup Doc Box FeatureDoc Box Setup Document box setup Network setup Press Menu Network on the control panel Password Setup Admin setupPassword Protect CLR Empty Msg. Prevents the Toner Low Alert Custom setup Press Menu Custom on the control panel Special Features Altitude adjustment Select the Speed No. and enter Group Name Storing email addressStoring on your machine After this group is created Searching with a particular first letter Searching sequentially through memorySearching for an email address Keypad letters and numbers Entering various charactersEntering alphanumeric characters Key Assigned numbers, letters, or characters Or select Setup Machine Setup Next Address Book Phone Setting up the fax address bookUsing speed dial numbers Registering a speed dial number Registering a group dial number Editing group dial numbers Printing address book You can check your Address Book settings by printing a listSearching address book for an entry Press OK Machine begins printing Registering authorized users Click User Profile Add Setting your machine as a default machine Printing featuresChanging the default print settings Select Control Panel Devices and Printers Using advanced print features Printing to a file PRN Understanding special printer features Poster Printing Booklet Printinga Double-sided Printing Printing Manual a Double-sidedPrinting Use Double-sided Printing Manual Deleting a Creating aEditing a watermark Overlay a List box Using a page overlayPrinting Preferences window, click the Advanced tab Job Encryption Using Direct Printing Utility What is Direct Printing Utility?Using the right-click menu Printing Printing multiple pages on one sheet Changing printer settingsPrinting a document Macintosh printing Printing on both sides of the paper Using help Linux printing Printing from applications Printing files Proceeding the print job Configuring Printer PropertiesOpen the Unified Driver Configurator Unix printing Changing the machine settings Press OK to start the print job Margins tab Scan features Basic scanning method Select Scan to PC Settings menu Scanning to email Setting up an email accountSelect the option you want and press OK Scanning begins Scanning to FTP/SMB server Setting up an FTP/SMB serverScanning and sending an email Select Address Book Individual Add Enter the path for saving the scanned image Scanning and sending to FTP/SMB serverScanning from image editing program Make sure that your machine is connected to a network Scanning using the WIA driver Scanning with Samsung Scan Assistant Scanning with SmarThru Office Scanning with SmarThruSet the scan options Click Scan SmarThru Office appears Scanning from USB connected machineMacintosh scanning Start Applications and click Image Capture Linux scanning Scanning from network connected machineScanning According to OS, follow steps below For Pane Preview PaneClick Properties From the Scanner Properties window, click Preview Editing an image with Image Manager Redialing the fax number Fax featuresAutomatic redialing Confirming a transmission Select Samsung Network PC Fax from the Print window Sending a fax in the computerClick Send Adding documents to a reserved fax Delaying a fax transmissionEnter the job name and the time Sending a priority fax Canceling a reserved fax jobForwarding a sent fax to another destination Forwarding a received fax Receiving a fax in the computer Sending faxes on both sides of paperPress OK Changing the receive modes Receiving in Answering Machine/Fax mode Receiving faxes using Drpd mode Press OK when Drpd appears and start over from step Receiving in secure receiving modePrinting received faxes Receiving faxes in memory Printing faxes on both sides of the paperMachine prints all of the faxes stored in memory Printing sent fax report automatically Using the shared folder Using shared folder featuresCreating a shared folder Menu button System Setup Using memory/hard drive featuresSetting up the optional memory From the control panel Useful Management Tools Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco Driver Accessing SyncThru Web Service Using SyncThru Web ServiceLogging into SyncThru Web Service SyncThru Web Service overview Mail notification setup Settings tabMaintenance tab Security tab Setting the system administrator’s information Understanding Samsung Easy Printer Manager Using Samsung Easy Printer ManagerTo open the program Troubleshooting button This button opens Advanced settings user interface overviewTroubleshooting Guide when an error occurs Scan to PC Settings Fax to PC SettingsDevice Settings Alert Settings Windows only Icon Mean Description Samsung Printer Status overviewMachine status Toner Level User’s Guide Using Samsung Printer StatusOrder Supplies Close Smart Panel overview Using Smart PanelPrinter Setting Buy Now Changing Smart Panel’s settings Opening Unified Driver Configurator Using the Linux Unified Driver ConfiguratorIcon will automatically be created on your desktop Shows all of the installed machines Printers configurationSwitches to Printers configuration Printers tab Classes tab Printer control buttons are, as follows Ports configuration Switches to Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Slow Half the page is blank Machine selects printPrint job is extremely Machine prints, but Blank Condition Possible cause Suggested solutionsPages print, but they are Photos is not good Printing problems Condition Suggested solutions Light or faded print Printing quality problemsPaper Dropouts ConditionToner specks White Spots Black or color background Condition Suggested solutions Vertical linesToner smear Background scatter Characters or pictures Curl or wave Back of printouts are dirty Condition Suggested solutions Wrinkles or creasesSolid color or black pages Character voids Condition Suggested solutions Loose tonerHorizontal stripes Condition Suggested solutions Curl Copying problems Condition Suggested solutions Scanner does not work Scanning problemsUnit scans very slowly Condition Suggested solutions Message appears on your Computer screen Faxing problems You sent Machine dials a number Operating system problems Common Windows problems Common Macintosh problems Print incorrectly Black Common Linux problemsCondition Suggested solutions Machine does not print Unexpected color End Condition Suggested solutions Cannot scan via Gimp FrontError message appears when Cannot open port device file Common PostScript problems Contact Samsung worldwide Country/Region Customer Care Center Web Site Eire Malaysia South Africa AppleTalk Access point802.11 802.11b/g/n Collation DefaultCoverage Control Panel Dot Matrix Printer Duplex EtherTalk Duty CycleEthernet Emulation Gateway Fuser UnitMass storage device HDD Grayscale IP address IPX/SPX MAC address ITU-T No chartTransmissions A machine NetWare ModemOriginals Printer Driver PostScriptPrint Media PRN file Protocol Subnet Mask Toner Cartridge Watermark UNC Path WPA-PSK Index Fax feature Macintosh scanning Scanning Scanning from network connected machine Supplies WPS the machine does not have a display