Original paper jam in front of scanner | Samsung SCX-3405FW instruction

Clearing original document jams

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Original paper jam in front of scanner

• Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21).

• This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 10).

4. Troubleshooting 91

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Samsung SCX-3405FW, SCX3405FWXAC manual Original paper jam in front of scanner

Contents

User’s Guide Basic Appendix Introduction Environmentally friendly Convenience Key benefits Wide range of functionality and application support Included, Blank Not available Features by models Easy Eco Driver Fax Samsung Network PC Fax SyncThru Admin Web Service Introduction Network Interface 802.11b/g/n wireless LAN a Features Fax Scan SCX-340xF Series Features Copy SCX-340xF Series Features Machine does not print Useful to know Chapter About this user’s guideGeneral icons Conventions Important safety symbols Safety informationOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview Accessories Front view Type a Type B Rear view WPSa Control panel overviewType a Eco ID Copy PowerCancels the current job Prints configuration report Press and hold this button WPS a Type B Right CopyMenu Left Adjusting the control panel Turning on the machine Follow the instructions in the installation window Installing the driver locallyWindows Reinstalling the driver Menu Overview and Basic Setup Menu overview Accessing the menu Off Items Options Fax Feature Priority Send Continue ForwardPrint Items Options Copy Feature Scan Size Menu overview Static Bootp Menu overview Panel Machine’s basic settingsPress System Setup Machine Setup Select the option you want, then press OK Press Menu System Setup Machine Setup Wakeup Event Media and tray To change the size, you need to adjust the paper guidesTray overview Loading paper in the tray Start printing in application See Loading paper in the tray on Manual feeding in the trayPrinting on special media To feed manually in the tray, click the below Envelope Labels Card stock/ Custom-sized paper Preprinted paper Press System Setup Paper Setup Paper Size or Paper Type Setting the paper size and typePress Preparing originals Using the output support Loading originals On the scanner glass Document feeder Media and tray Printing Basic printing Canceling a print job Click Properties or Preferences Opening printing preferences Using help Using a favorite settingDelete Eco printing Setting Eco mode on the control panel Eco options Setting eco mode on the driver Select copy on the control panel Changing the settings for each copyBasic copying Basic copy Contrast DarknessOriginal ID card copying Reduced or enlarged copyYour machine can print 2-sided originals on one sheet Basic copying Basic copying Basic Scanning Basic scanning Preparing to fax Basic faxingSending a fax Sending a fax to multiple destinations Sending a fax manually Receiving a fax Adjusting the document settings Resolution Maintenance Ordering supplies and accessories Available supplies Available maintenance parts Handling instructions Storing the toner cartridgeToner cartridge usage Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Monitoring the supplies life Select the option you want Press OK to save the selection Setting the toner low alert Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the pickup roller Cleaning the scan unit Wipe the surface of the scanner until it is clean and dry Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Tray Clearing paper jamsClick this link to open an animation about clearing a jam Inside the machine Clearing paper jams Clearing paper jams Color of the LED indicates the machines current status Understanding the status LED Toner cartridge on Default setting of Eco mode is 2-up and toner saveOff Eco mode is off Blinking Toner b Orange Paper Jam-related messages Understanding display messages Prepare new cartridge Message Meaning Suggested solutions Install TonerToner-related messages Cartridge Not Compatible Message Meaning Suggested solutions Replace new cartridge Network-related messages Tray-related messages Misc. messages Appendix General specifications Specifications Specifications Print media specifications Colored Thick paper Refer to the PlainPaper section Thin paper Postcard Bond paper Refer to the Plain Labels c Folio, A4, JIS B5, ISOB5, Executive, A5 Card stock Folio, A4, JIS B5, ISO System requirements Microsoft Windows Mac OS X For Windows 2000, Services Pack 4 or higher is requiredMacintosh Operating system Requirements Recommended Items Requirements Operating system Linux Network operating system Items Specifications Network interfaceWireless security Network environment Regulatory information Laser safety statement Mercury Safety Ozone safety Power saverRecycling Regulatory information FCC information to the user United States of America onlyTaiwan only Radio frequency emissions Federal Communications Commission FCC Canadian radio interference regulationsUnited States of America Russia only Germany only Turkey only Canada only FCC Statement for Wireless LAN use Fax Branding Ringer Equivalence Number Replacing the Fitted Plug for UK Only You should also know thatContact the people from you purchased the machine Green and Yellow Earth Important warningApprovals and Certifications Declaration of conformity European countries EU countries EC Certification Israel only Regulatory compliance statements Wireless guidanceNo limitations at this time Regulatory information China only REV Copyright Advanced Advanced Useful Management Tools Software Installation Click Add on the Printer List Open the Applications folder Utilities Print Setup UtilityClick Continue Click Continue on the User Options Pane Print Setup Utility Or Print & Fax Reinstallation for Macintosh Double click cdroot Linux smartpanel install.sh Installation for LinuxInstalling the Unified Linux Driver Installing the Smart Panel Double click cdroot Linux psu install.sh Installing the Printer Settings Utility Click Uninstall Reinstallation for LinuxClick Next Click Finish Using a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup Setting IP address Wired network setupIPv4 configuration using SetIP Windows Printing a network configuration report 142 Open /opt/Samsung/mfp/share/utils IPv4 configuration using SetIP LinuxPreferences or Administrator Report Agreement. Then, click Next Installing driver over the networkSelect Install Now Address on Or Setup.exe /s Silent installation ModeCommand- line Definition Description Setup.exe /s /L0x0012 Location, this command Opens Printers and Faxes MacintoshPrinters and Faxes folder Select HP Jetdirect Socket in Protocol Preferences and click Print & Fax Add a network printer Install the Linux driver and add network printerLinux Go to the unpacked directory Run the install script Installing the Unix printer driver packageUnpack the Unix printer driver package Accept printername Enable printername Installing driver over the network Activating IPv6 IPv6 configurationFrom the control panel Settings From the SyncThru Web ServicePress Network TCP/IP IPv6 DHCPv6 Config ID admin Password sec00000 Using SyncThru Web Service Getting started Wireless network setupWireless network name and network key Understanding your network type Control panel Introducing wireless set up methodsSet up method Connecting method From the machine’s Other set up methods Set up method Connecting method Description & ReferenceFrom the computer Choosing your type Using the WPS buttonWireless OK WPS Setting Items to prepare Machines with a display screen Connecting in PBC mode Machines without a display screen Re-connecting to a network Press Network Wireless Wlan Settings Canceling the connection processDisconnecting from a network Using the menu button Setup using Windows Access point via USB cable Configure the wireless settings manually. Go to step WEP Operation Mode Select Infrastructure Wi-Fi Direct Option Finish Access point via WPS button without a USB cable connection For models with a display screen, follow the steps below Select Using the WPS button and click Next Ad hoc via USB cable Operation Mode Select ad hoc Software searches the wireless network For the Static method For the Dhcp method Instructions in the window Setup using Macintosh Configure the wireless settings manually. Go to step WEP For the Static method For the Dhcp method Click Quit Setting the access point using the WPS buttonAccess point or wireless router Network-connected computer Cable between the computer and machine Select Using the WPS button and click Next Read the license agreement and click Continue Creating the ad hoc network in Macintosh Machine has searched appears Software searches for wireless network devicesSignal is Printer Self Network From the list Settings and click Next Machine when configuring the wireless network Using a network cableQuit Configuring the machine’s wireless network IP setting using SetIP Program WindowsPrinting a network configuration report Click Next Settings Click Wireless WizardPassword network key and click Next Setup is right, click Apply Click Wireless Custom Setting up Wi-Fi DirectTurning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printing Enable or disable Wi-Fi Direct and set other options Wi-Fi Direct On/Off Select On to enableSelect Network Wireless Wi-Fi Direct from the control panel Enable Wi-Fi Direct Problems during setup or driver installation Setting up the mobile deviceTroubleshooting Connecting Failure Invalid Security Other problems Wireless network setup Supported Mobile OS Samsung MobilePrintSupported devices Useful Setting Menus Before you begin reading a chapter Emulation Print menuOrientation Darken Text Copy menu Copy featureScan Size Sets the image size Original Size Description Up or 4-up Collate CopyPages onto one sheet of paper Poster Copy Booklet Book Copy Edge Erase copying Margin Shift copyingCopying 2Side Short 2Side Long 1Side Duplex continue 1Side ROT2 Watermark copying Duplex Change Default Copy Setup Fax menu Fax FeatureScan Size Sets the image size Original Size Dial Mode Sending setupAdd To change the menu options Press Fax Receiving setupSetup Wizard Drpd Mode Document Box Doc Box SavingSaving Scan menu Scan feature File Format Scan setupColor Mode Scan Size Sets the image size Original Size Original Type Machine setup System setup Auto Continue Job TimeoutAltitude altitude Adjustment Description Auto CR Auto Tray Switch Quiet Mode Default SourceImport Setting Export Setting Paper Source Paper setup Sound / VolumeTray Confirm All Reports ReportTo change the menu options Menu Map Demo Network ConfigurationAuthentication PCL Font Authentication Usage Counter Maintenance Job manage Clear setting Press USB on the touch screen USB setupPress Menu System Setup ImageOverwrite on the control panel Image overwrite Press Menu Print Setup Emulation on the control panel Emulation setup Email setupPress Setup Machine Setup Email Setup on the touch screen Document box setup Doc Box FeatureDoc Box Setup Address book setup Press Menu Network on the control panel Network setup CLR Empty Msg. Prevents the Toner Low Alert Admin setupPassword Protect Password Setup Press Menu Custom on the control panel Custom setup Special Features Altitude adjustment After this group is created Storing email addressStoring on your machine Select the Speed No. and enter Group Name Searching with a particular first letter Searching sequentially through memorySearching for an email address Key Assigned numbers, letters, or characters Entering various charactersEntering alphanumeric characters Keypad letters and numbers Registering a speed dial number Setting up the fax address bookUsing speed dial numbers Or select Setup Machine Setup Next Address Book Phone Editing group dial numbers Registering a group dial number Press OK Machine begins printing You can check your Address Book settings by printing a listSearching address book for an entry Printing address book Click User Profile Add Registering authorized users Select Control Panel Devices and Printers Printing featuresChanging the default print settings Setting your machine as a default machine Printing to a file PRN Using advanced print features Understanding special printer features Poster Printing Booklet Printinga Double-sided Printing Use Double-sided Printing Manual Double-sidedPrinting Printing Manual a Overlay a Creating aEditing a watermark Deleting a List box Using a page overlayPrinting Preferences window, click the Advanced tab Job Encryption Printing What is Direct Printing Utility?Using the right-click menu Using Direct Printing Utility Macintosh printing Changing printer settingsPrinting a document Printing multiple pages on one sheet Linux printing Printing on both sides of the paper Using help Printing files Printing from applications Unix printing Configuring Printer PropertiesOpen the Unified Driver Configurator Proceeding the print job Press OK to start the print job Changing the machine settings Margins tab Basic scanning method Scan features Select Scan to PC Settings menu Scanning to email Setting up an email accountSelect the option you want and press OK Scanning begins Select Address Book Individual Add Setting up an FTP/SMB serverScanning and sending an email Scanning to FTP/SMB server Make sure that your machine is connected to a network Scanning and sending to FTP/SMB serverScanning from image editing program Enter the path for saving the scanned image Scanning with Samsung Scan Assistant Scanning using the WIA driver Scanning with SmarThru Office Scanning with SmarThruSet the scan options Click Scan Start Applications and click Image Capture Scanning from USB connected machineMacintosh scanning SmarThru Office appears According to OS, follow steps below For Scanning from network connected machineScanning Linux scanning From the Scanner Properties window, click Preview Preview PaneClick Properties Pane Editing an image with Image Manager Confirming a transmission Fax featuresAutomatic redialing Redialing the fax number Select Samsung Network PC Fax from the Print window Sending a fax in the computerClick Send Adding documents to a reserved fax Delaying a fax transmissionEnter the job name and the time Sending a priority fax Canceling a reserved fax jobForwarding a sent fax to another destination Forwarding a received fax Receiving a fax in the computer Sending faxes on both sides of paperPress OK Changing the receive modes Receiving faxes using Drpd mode Receiving in Answering Machine/Fax mode Press OK when Drpd appears and start over from step Receiving in secure receiving modePrinting received faxes Receiving faxes in memory Printing faxes on both sides of the paperMachine prints all of the faxes stored in memory Printing sent fax report automatically Using the shared folder Using shared folder featuresCreating a shared folder From the control panel Using memory/hard drive featuresSetting up the optional memory Menu button System Setup Useful Management Tools Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver How to use SyncThru Web Service overview Using SyncThru Web ServiceLogging into SyncThru Web Service Accessing SyncThru Web Service Security tab Settings tabMaintenance tab Mail notification setup Setting the system administrator’s information Understanding Samsung Easy Printer Manager Using Samsung Easy Printer ManagerTo open the program Troubleshooting button This button opens Advanced settings user interface overviewTroubleshooting Guide when an error occurs Alert Settings Windows only Fax to PC SettingsDevice Settings Scan to PC Settings Toner Level Samsung Printer Status overviewMachine status Icon Mean Description Close Using Samsung Printer StatusOrder Supplies User’s Guide Buy Now Using Smart PanelPrinter Setting Smart Panel overview Changing Smart Panel’s settings Opening Unified Driver Configurator Using the Linux Unified Driver ConfiguratorIcon will automatically be created on your desktop Printers tab Printers configurationSwitches to Printers configuration Shows all of the installed machines Printer control buttons are, as follows Classes tab Switches to Ports configuration Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Machine prints, but Machine selects printPrint job is extremely Slow Half the page is blank Photos is not good Condition Possible cause Suggested solutionsPages print, but they are Blank Printing problems Condition Suggested solutions Light or faded print Printing quality problemsPaper White Spots ConditionToner specks Dropouts Black or color background Condition Suggested solutions Vertical linesToner smear Characters or pictures Background scatter Curl or wave Back of printouts are dirty Condition Suggested solutions Wrinkles or creasesSolid color or black pages Character voids Condition Suggested solutions Loose tonerHorizontal stripes Condition Suggested solutions Curl Copying problems Condition Suggested solutions Scanner does not work Scanning problemsUnit scans very slowly Computer screen Condition Suggested solutions Message appears on your Faxing problems You sent Machine dials a number Common Windows problems Operating system problems Print incorrectly Common Macintosh problems Unexpected color Common Linux problemsCondition Suggested solutions Machine does not print Black Cannot open port device file Condition Suggested solutions Cannot scan via Gimp FrontError message appears when End Common PostScript problems Country/Region Customer Care Center Web Site Contact Samsung worldwide Eire Malaysia South Africa 802.11b/g/n Access point802.11 AppleTalk Control Panel DefaultCoverage Collation Duplex Dot Matrix Printer Emulation Duty CycleEthernet EtherTalk Grayscale Fuser UnitMass storage device HDD Gateway IPX/SPX IP address MAC address ITU-T No chartTransmissions A machine NetWare ModemOriginals Printer Driver PostScriptPrint Media Protocol PRN file Toner Cartridge Subnet Mask UNC Path Watermark WPA-PSK Index Fax feature Macintosh scanning Scanning from network connected machine Scanning WPS the machine does not have a display Supplies