Troubleshooting | Samsung SCX3405FWXAC, SCX-3405FW specs

4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams		89
• Clearing original document jams		90
•	Clearing paper jams	95
• Understanding the status LED		99
•	Understanding display messages	101

This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.

If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced Guide (see "Troubleshooting" on page 285).

If you cannot find a solution in the User's Guide or the problem persists, call for service.

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Samsung SCX3405FWXAC, SCX-3405FW manual Troubleshooting

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendly Convenience Wide range of functionality and application support Features by models Included, Blank Not available SyncThru Admin Web Service Easy Eco Driver Fax Samsung Network PC Fax Introduction Features Network Interface 802.11b/g/n wireless LAN a Fax Scan SCX-340xF Series Features Copy SCX-340xF Series Features Useful to know Machine does not print About this user’s guide General iconsConventions Chapter Important safety symbols Safety informationOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overview Type a Front view Type B Rear view Control panel overview Type aEco WPSa Power Cancels the current jobPrints configuration report Press and hold this button ID Copy Type B WPS a Copy MenuLeft Right Adjusting the control panel Turning on the machine Follow the instructions in the installation window Installing the driver locallyWindows Reinstalling the driver Menu Overview and Basic Setup Accessing the menu Menu overview Off Items Options Fax Feature Priority Send Continue ForwardPrint Items Options Copy Feature Scan Size Menu overview Bootp Static Menu overview Machine’s basic settings Press System Setup Machine SetupSelect the option you want, then press OK Panel Press Menu System Setup Machine Setup Wakeup Event Media and tray To change the size, you need to adjust the paper guidesTray overview Loading paper in the tray Start printing in application Manual feeding in the tray Printing on special mediaTo feed manually in the tray, click the below See Loading paper in the tray on Envelope Labels Preprinted paper Card stock/ Custom-sized paper Press System Setup Paper Setup Paper Size or Paper Type Setting the paper size and typePress Using the output support Preparing originals On the scanner glass Loading originals Document feeder Media and tray Basic printing Printing Canceling a print job Opening printing preferences Click Properties or Preferences Using help Using a favorite settingDelete Setting Eco mode on the control panel Eco printing Setting eco mode on the driver Eco options Changing the settings for each copy Basic copyingBasic copy Select copy on the control panel Contrast DarknessOriginal ID card copying Reduced or enlarged copyYour machine can print 2-sided originals on one sheet Basic copying Basic copying Basic scanning Basic Scanning Preparing to fax Basic faxingSending a fax Sending a fax manually Sending a fax to multiple destinations Adjusting the document settings Receiving a fax Resolution Maintenance Ordering supplies and accessories Available supplies Available maintenance parts Handling instructions Storing the toner cartridgeToner cartridge usage Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Monitoring the supplies life Setting the toner low alert Select the option you want Press OK to save the selection Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the pickup roller Cleaning the scan unit Wipe the surface of the scanner until it is clean and dry Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Tray Clearing paper jamsClick this link to open an animation about clearing a jam Inside the machine Clearing paper jams Clearing paper jams Understanding the status LED Color of the LED indicates the machines current status Default setting of Eco mode is 2-up and toner save Off Eco mode is off BlinkingToner b Orange Toner cartridge on Understanding display messages Paper Jam-related messages Message Meaning Suggested solutions Install Toner Toner-related messagesCartridge Not Compatible Prepare new cartridge Message Meaning Suggested solutions Replace new cartridge Tray-related messages Network-related messages Misc. messages Appendix Specifications General specifications Specifications Print media specifications Thick paper Refer to the Plain Paper sectionThin paper Colored Labels c Folio, A4, JIS B5, ISO B5, Executive, A5Card stock Folio, A4, JIS B5, ISO Postcard Bond paper Refer to the Plain Microsoft Windows System requirements For Windows 2000, Services Pack 4 or higher is required MacintoshOperating system Requirements Recommended Mac OS X Linux Items Requirements Operating system Items Specifications Network interface Wireless securityNetwork environment Network operating system Laser safety statement Regulatory information Mercury Safety Ozone safety Power saverRecycling Regulatory information FCC information to the user United States of America onlyTaiwan only Radio frequency emissions Federal Communications Commission FCC Canadian radio interference regulationsUnited States of America FCC Statement for Wireless LAN use Russia only Germany only Turkey only Canada only Fax Branding Ringer Equivalence Number Replacing the Fitted Plug for UK Only You should also know thatContact the people from you purchased the machine Important warning Approvals and CertificationsDeclaration of conformity European countries Green and Yellow Earth EC Certification EU countries Israel only Regulatory compliance statements Wireless guidanceNo limitations at this time Regulatory information China only Copyright REV Advanced Advanced Useful Management Tools Software Installation Open the Applications folder Utilities Print Setup Utility Click ContinueClick Continue on the User Options Pane Click Add on the Printer List Reinstallation for Macintosh Print Setup Utility Or Print & Fax Installation for Linux Installing the Unified Linux DriverInstalling the Smart Panel Double click cdroot Linux smartpanel install.sh Installing the Printer Settings Utility Double click cdroot Linux psu install.sh Click Uninstall Reinstallation for LinuxClick Next Click Finish Using a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP address 142 IPv4 configuration using SetIP Linux Preferences or AdministratorReport Open /opt/Samsung/mfp/share/utils Installing driver over the network Select Install NowAddress on Agreement. Then, click Next Silent installation Mode Command- line Definition DescriptionSetup.exe /s /L0x0012 Or Setup.exe /s Location, this command Opens Printers and Faxes MacintoshPrinters and Faxes folder Preferences and click Print & Fax Select HP Jetdirect Socket in Protocol Add a network printer Install the Linux driver and add network printerLinux Go to the unpacked directory Run the install script Installing the Unix printer driver packageUnpack the Unix printer driver package Accept printername Enable printername Installing driver over the network Activating IPv6 IPv6 configurationFrom the control panel From the SyncThru Web Service Press Network TCP/IP IPv6 DHCPv6 ConfigID admin Password sec00000 Settings Using SyncThru Web Service Wireless network setup Wireless network name and network keyUnderstanding your network type Getting started Introducing wireless set up methods Set up method Connecting methodFrom the machine’s Control panel Other set up methods Set up method Connecting method Description & ReferenceFrom the computer Using the WPS button Wireless OK WPS SettingItems to prepare Choosing your type Connecting in PBC mode Machines with a display screen Re-connecting to a network Machines without a display screen Canceling the connection process Disconnecting from a networkUsing the menu button Press Network Wireless Wlan Settings Access point via USB cable Setup using Windows Configure the wireless settings manually. Go to step Operation Mode Select Infrastructure WEP Wi-Fi Direct Option Access point via WPS button without a USB cable connection Finish Select Using the WPS button and click Next For models with a display screen, follow the steps below Ad hoc via USB cable Software searches the wireless network Operation Mode Select ad hoc For the Dhcp method For the Static method Setup using Macintosh Instructions in the window Configure the wireless settings manually. Go to step WEP For the Dhcp method For the Static method Setting the access point using the WPS button Access point or wireless router Network-connected computerCable between the computer and machine Click Quit Select Using the WPS button and click Next Creating the ad hoc network in Macintosh Read the license agreement and click Continue Software searches for wireless network devices Signal is Printer Self NetworkFrom the list Settings and click Next Machine has searched appears Machine when configuring the wireless network Using a network cableQuit Configuring the machine’s wireless network IP setting using SetIP Program WindowsPrinting a network configuration report Settings Click Wireless Wizard Password network key and click NextSetup is right, click Apply Click Next Setting up Wi-Fi Direct Turning the Wi-Fi network on/offSetting the Wi-Fi Direct for mobile printing Click Wireless Custom Wi-Fi Direct On/Off Select On to enable Select Network Wireless Wi-Fi Direct from the control panelEnable Wi-Fi Direct Enable or disable Wi-Fi Direct and set other options Problems during setup or driver installation Setting up the mobile deviceTroubleshooting Other problems Connecting Failure Invalid Security Wireless network setup Supported Mobile OS Samsung MobilePrintSupported devices Useful Setting Menus Before you begin reading a chapter Print menu OrientationDarken Text Emulation Copy menu Copy featureScan Size Sets the image size Original Size Description Up or 4-up Collate CopyPages onto one sheet of paper Poster Copy Book Copy Booklet Edge Erase copying Margin Shift copyingCopying Watermark copying Duplex 2Side Short 2Side Long 1Side Duplex continue 1Side ROT2 Copy Setup Change Default Fax menu Fax FeatureScan Size Sets the image size Original Size Dial Mode Sending setupAdd Receiving setup Setup WizardDrpd Mode To change the menu options Press Fax Document Box Doc Box SavingSaving Scan feature Scan menu Scan setup Color ModeScan Size Sets the image size Original Size Original Type File Format System setup Machine setup Job Timeout Altitude altitude Adjustment Description Auto CRAuto Tray Switch Auto Continue Default Source Import SettingExport Setting Quiet Mode Paper Source Paper setup Sound / VolumeTray Confirm Report To change the menu optionsMenu Map All Reports Network Configuration Authentication PCL FontAuthentication Usage Counter Demo Maintenance Clear setting Job manage USB setup Press Menu System Setup ImageOverwrite on the control panelImage overwrite Press USB on the touch screen Press Menu Print Setup Emulation on the control panel Emulation setup Email setupPress Setup Machine Setup Email Setup on the touch screen Doc Box Feature Doc Box SetupAddress book setup Document box setup Network setup Press Menu Network on the control panel Admin setup Password ProtectPassword Setup CLR Empty Msg. Prevents the Toner Low Alert Custom setup Press Menu Custom on the control panel Special Features Altitude adjustment Storing email address Storing on your machineSelect the Speed No. and enter Group Name After this group is created Searching with a particular first letter Searching sequentially through memorySearching for an email address Entering various characters Entering alphanumeric charactersKeypad letters and numbers Key Assigned numbers, letters, or characters Setting up the fax address book Using speed dial numbersOr select Setup Machine Setup Next Address Book Phone Registering a speed dial number Registering a group dial number Editing group dial numbers You can check your Address Book settings by printing a list Searching address book for an entryPrinting address book Press OK Machine begins printing Registering authorized users Click User Profile Add Printing features Changing the default print settingsSetting your machine as a default machine Select Control Panel Devices and Printers Using advanced print features Printing to a file PRN Understanding special printer features Poster Printing Booklet Printinga Double-sided Printing Double-sided PrintingPrinting Manual a Use Double-sided Printing Manual Creating a Editing a watermarkDeleting a Overlay a List box Using a page overlayPrinting Preferences window, click the Advanced tab Job Encryption What is Direct Printing Utility? Using the right-click menuUsing Direct Printing Utility Printing Changing printer settings Printing a documentPrinting multiple pages on one sheet Macintosh printing Printing on both sides of the paper Using help Linux printing Printing from applications Printing files Configuring Printer Properties Open the Unified Driver ConfiguratorProceeding the print job Unix printing Changing the machine settings Press OK to start the print job Margins tab Scan features Basic scanning method Select Scan to PC Settings menu Scanning to email Setting up an email accountSelect the option you want and press OK Scanning begins Setting up an FTP/SMB server Scanning and sending an emailScanning to FTP/SMB server Select Address Book Individual Add Scanning and sending to FTP/SMB server Scanning from image editing programEnter the path for saving the scanned image Make sure that your machine is connected to a network Scanning using the WIA driver Scanning with Samsung Scan Assistant Scanning with SmarThru Office Scanning with SmarThruSet the scan options Click Scan Scanning from USB connected machine Macintosh scanningSmarThru Office appears Start Applications and click Image Capture Scanning from network connected machine ScanningLinux scanning According to OS, follow steps below For Preview Pane Click PropertiesPane From the Scanner Properties window, click Preview Editing an image with Image Manager Fax features Automatic redialingRedialing the fax number Confirming a transmission Select Samsung Network PC Fax from the Print window Sending a fax in the computerClick Send Adding documents to a reserved fax Delaying a fax transmissionEnter the job name and the time Sending a priority fax Canceling a reserved fax jobForwarding a sent fax to another destination Forwarding a received fax Receiving a fax in the computer Sending faxes on both sides of paperPress OK Changing the receive modes Receiving in Answering Machine/Fax mode Receiving faxes using Drpd mode Press OK when Drpd appears and start over from step Receiving in secure receiving modePrinting received faxes Receiving faxes in memory Printing faxes on both sides of the paperMachine prints all of the faxes stored in memory Printing sent fax report automatically Using the shared folder Using shared folder featuresCreating a shared folder Using memory/hard drive features Setting up the optional memoryMenu button System Setup From the control panel Useful Management Tools Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco Driver Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Settings tab Maintenance tabMail notification setup Security tab Setting the system administrator’s information Understanding Samsung Easy Printer Manager Using Samsung Easy Printer ManagerTo open the program Troubleshooting button This button opens Advanced settings user interface overviewTroubleshooting Guide when an error occurs Fax to PC Settings Device SettingsScan to PC Settings Alert Settings Windows only Samsung Printer Status overview Machine statusIcon Mean Description Toner Level Using Samsung Printer Status Order SuppliesUser’s Guide Close Using Smart Panel Printer SettingSmart Panel overview Buy Now Changing Smart Panel’s settings Opening Unified Driver Configurator Using the Linux Unified Driver ConfiguratorIcon will automatically be created on your desktop Printers configuration Switches to Printers configurationShows all of the installed machines Printers tab Classes tab Printer control buttons are, as follows Ports configuration Switches to Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Machine selects print Print job is extremelySlow Half the page is blank Machine prints, but Condition Possible cause Suggested solutions Pages print, but they areBlank Photos is not good Printing problems Condition Suggested solutions Light or faded print Printing quality problemsPaper Condition Toner specksDropouts White Spots Black or color background Condition Suggested solutions Vertical linesToner smear Background scatter Characters or pictures Curl or wave Back of printouts are dirty Condition Suggested solutions Wrinkles or creasesSolid color or black pages Character voids Condition Suggested solutions Loose tonerHorizontal stripes Condition Suggested solutions Curl Copying problems Condition Suggested solutions Scanner does not work Scanning problemsUnit scans very slowly Condition Suggested solutions Message appears on your Computer screen Faxing problems You sent Machine dials a number Operating system problems Common Windows problems Common Macintosh problems Print incorrectly Common Linux problems Condition Suggested solutions Machine does not printBlack Unexpected color Condition Suggested solutions Cannot scan via Gimp Front Error message appears whenEnd Cannot open port device file Common PostScript problems Contact Samsung worldwide Country/Region Customer Care Center Web Site Eire Malaysia South Africa Access point 802.11AppleTalk 802.11b/g/n Default CoverageCollation Control Panel Dot Matrix Printer Duplex Duty Cycle EthernetEtherTalk Emulation Fuser Unit Mass storage device HDDGateway Grayscale IP address IPX/SPX MAC address ITU-T No chartTransmissions A machine NetWare ModemOriginals Printer Driver PostScriptPrint Media PRN file Protocol Subnet Mask Toner Cartridge Watermark UNC Path WPA-PSK Index Fax feature Macintosh scanning Scanning Scanning from network connected machine Supplies WPS the machine does not have a display