Troubleshooting | Samsung SCX-3405FW, SCX3405FWXAC manual

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	286
• Power and cable connecting problems		287
•	Printing problems	288
•	Printing quality problems	292
•	Copying problems	300
•	Scanning problems	301
•	Faxing problems	303
•	Operating system problems	305

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Samsung SCX-3405FW, SCX3405FWXAC manual Troubleshooting

Contents

User’s Guide Basic Appendix Introduction Environmentally friendly Convenience Key benefits Wide range of functionality and application support Included, Blank Not available Features by models Easy Eco Driver Fax Samsung Network PC Fax SyncThru Admin Web Service Introduction Network Interface 802.11b/g/n wireless LAN a Features Fax Scan SCX-340xF Series Features Copy SCX-340xF Series Features Machine does not print Useful to know General icons About this user’s guideConventions Chapter Safety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview Accessories Front view Type a Type B Rear view Type a Control panel overviewEco WPSa Cancels the current job PowerPrints configuration report Press and hold this button ID Copy WPS a Type B Menu CopyLeft Right Adjusting the control panel Turning on the machine Installing the driver locally Follow the instructions in the installation windowWindows Reinstalling the driver Menu Overview and Basic Setup Menu overview Accessing the menu Items Options Fax Feature Priority Send Continue Forward OffPrint Items Options Copy Feature Scan Size Menu overview Static Bootp Menu overview Press System Setup Machine Setup Machine’s basic settingsSelect the option you want, then press OK Panel Press Menu System Setup Machine Setup Wakeup Event To change the size, you need to adjust the paper guides Media and trayTray overview Loading paper in the tray Start printing in application Printing on special media Manual feeding in the trayTo feed manually in the tray, click the below See Loading paper in the tray on Envelope Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Press System Setup Paper Setup Paper Size or Paper TypePress Preparing originals Using the output support Loading originals On the scanner glass Document feeder Media and tray Printing Basic printing Canceling a print job Click Properties or Preferences Opening printing preferences Using a favorite setting Using helpDelete Eco printing Setting Eco mode on the control panel Eco options Setting eco mode on the driver Basic copying Changing the settings for each copyBasic copy Select copy on the control panel Darkness ContrastOriginal Reduced or enlarged copy ID card copyingYour machine can print 2-sided originals on one sheet Basic copying Basic copying Basic Scanning Basic scanning Basic faxing Preparing to faxSending a fax Sending a fax to multiple destinations Sending a fax manually Receiving a fax Adjusting the document settings Resolution Maintenance Ordering supplies and accessories Available supplies Available maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Monitoring the supplies life Select the option you want Press OK to save the selection Setting the toner low alert Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the pickup roller Cleaning the scan unit Wipe the surface of the scanner until it is clean and dry Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Clearing paper jams TrayClick this link to open an animation about clearing a jam Inside the machine Clearing paper jams Clearing paper jams Color of the LED indicates the machines current status Understanding the status LED Off Eco mode is off Blinking Default setting of Eco mode is 2-up and toner saveToner b Orange Toner cartridge on Paper Jam-related messages Understanding display messages Toner-related messages Message Meaning Suggested solutions Install TonerCartridge Not Compatible Prepare new cartridge Message Meaning Suggested solutions Replace new cartridge Network-related messages Tray-related messages Misc. messages Appendix General specifications Specifications Specifications Print media specifications Paper section Thick paper Refer to the PlainThin paper Colored B5, Executive, A5 Labels c Folio, A4, JIS B5, ISOCard stock Folio, A4, JIS B5, ISO Postcard Bond paper Refer to the Plain System requirements Microsoft Windows Macintosh For Windows 2000, Services Pack 4 or higher is requiredOperating system Requirements Recommended Mac OS X Items Requirements Operating system Linux Wireless security Items Specifications Network interfaceNetwork environment Network operating system Regulatory information Laser safety statement Ozone safety Power saver Mercury SafetyRecycling Regulatory information United States of America only FCC information to the userTaiwan only Radio frequency emissions Canadian radio interference regulations Federal Communications Commission FCCUnited States of America Russia only Germany only Turkey only Canada only FCC Statement for Wireless LAN use Fax Branding Ringer Equivalence Number You should also know that Replacing the Fitted Plug for UK OnlyContact the people from you purchased the machine Approvals and Certifications Important warningDeclaration of conformity European countries Green and Yellow Earth EU countries EC Certification Wireless guidance Israel only Regulatory compliance statementsNo limitations at this time Regulatory information China only REV Copyright Advanced Advanced Useful Management Tools Software Installation Click Continue Open the Applications folder Utilities Print Setup UtilityClick Continue on the User Options Pane Click Add on the Printer List Print Setup Utility Or Print & Fax Reinstallation for Macintosh Installing the Unified Linux Driver Installation for LinuxInstalling the Smart Panel Double click cdroot Linux smartpanel install.sh Double click cdroot Linux psu install.sh Installing the Printer Settings Utility Reinstallation for Linux Click UninstallClick Next Click Finish Using a Network- Connected Machine SyncThru Web Admin Service SyncThru Web ServiceSetIP wired network setup IPv4 configuration using SetIP Windows Wired network setupPrinting a network configuration report Setting IP address 142 Preferences or Administrator IPv4 configuration using SetIP LinuxReport Open /opt/Samsung/mfp/share/utils Select Install Now Installing driver over the networkAddress on Agreement. Then, click Next Command- line Definition Description Silent installation ModeSetup.exe /s /L0x0012 Or Setup.exe /s Location, this command Macintosh Opens Printers and FaxesPrinters and Faxes folder Select HP Jetdirect Socket in Protocol Preferences and click Print & Fax Install the Linux driver and add network printer Add a network printerLinux Installing the Unix printer driver package Go to the unpacked directory Run the install scriptUnpack the Unix printer driver package Accept printername Enable printername Installing driver over the network IPv6 configuration Activating IPv6From the control panel Press Network TCP/IP IPv6 DHCPv6 Config From the SyncThru Web ServiceID admin Password sec00000 Settings Using SyncThru Web Service Wireless network name and network key Wireless network setupUnderstanding your network type Getting started Set up method Connecting method Introducing wireless set up methodsFrom the machine’s Control panel Set up method Connecting method Description & Reference Other set up methodsFrom the computer Wireless OK WPS Setting Using the WPS buttonItems to prepare Choosing your type Machines with a display screen Connecting in PBC mode Machines without a display screen Re-connecting to a network Disconnecting from a network Canceling the connection processUsing the menu button Press Network Wireless Wlan Settings Setup using Windows Access point via USB cable Configure the wireless settings manually. Go to step WEP Operation Mode Select Infrastructure Wi-Fi Direct Option Finish Access point via WPS button without a USB cable connection For models with a display screen, follow the steps below Select Using the WPS button and click Next Ad hoc via USB cable Operation Mode Select ad hoc Software searches the wireless network For the Static method For the Dhcp method Instructions in the window Setup using Macintosh Configure the wireless settings manually. Go to step WEP For the Static method For the Dhcp method Access point or wireless router Network-connected computer Setting the access point using the WPS buttonCable between the computer and machine Click Quit Select Using the WPS button and click Next Read the license agreement and click Continue Creating the ad hoc network in Macintosh Signal is Printer Self Network Software searches for wireless network devicesFrom the list Settings and click Next Machine has searched appears Using a network cable Machine when configuring the wireless networkQuit IP setting using SetIP Program Windows Configuring the machine’s wireless networkPrinting a network configuration report Password network key and click Next Settings Click Wireless WizardSetup is right, click Apply Click Next Turning the Wi-Fi network on/off Setting up Wi-Fi DirectSetting the Wi-Fi Direct for mobile printing Click Wireless Custom Select Network Wireless Wi-Fi Direct from the control panel Wi-Fi Direct On/Off Select On to enableEnable Wi-Fi Direct Enable or disable Wi-Fi Direct and set other options Setting up the mobile device Problems during setup or driver installationTroubleshooting Connecting Failure Invalid Security Other problems Wireless network setup Samsung MobilePrint Supported Mobile OSSupported devices Useful Setting Menus Before you begin reading a chapter Orientation Print menuDarken Text Emulation Copy feature Copy menuScan Size Sets the image size Original Size Description Collate Copy Up or 4-upPages onto one sheet of paper Poster Copy Booklet Book Copy Margin Shift copying Edge Erase copyingCopying 2Side Short 2Side Long 1Side Duplex continue 1Side ROT2 Watermark copying Duplex Change Default Copy Setup Fax Feature Fax menuScan Size Sets the image size Original Size Sending setup Dial ModeAdd Setup Wizard Receiving setupDrpd Mode To change the menu options Press Fax Doc Box Saving Document BoxSaving Scan menu Scan feature Color Mode Scan setupScan Size Sets the image size Original Size Original Type File Format Machine setup System setup Altitude altitude Adjustment Description Auto CR Job TimeoutAuto Tray Switch Auto Continue Import Setting Default SourceExport Setting Quiet Mode Paper setup Sound / Volume Paper SourceTray Confirm To change the menu options ReportMenu Map All Reports Authentication PCL Font Network ConfigurationAuthentication Usage Counter Demo Maintenance Job manage Clear setting Press Menu System Setup ImageOverwrite on the control panel USB setupImage overwrite Press USB on the touch screen Emulation setup Email setup Press Menu Print Setup Emulation on the control panelPress Setup Machine Setup Email Setup on the touch screen Doc Box Setup Doc Box FeatureAddress book setup Document box setup Press Menu Network on the control panel Network setup Password Protect Admin setupPassword Setup CLR Empty Msg. Prevents the Toner Low Alert Press Menu Custom on the control panel Custom setup Special Features Altitude adjustment Storing on your machine Storing email addressSelect the Speed No. and enter Group Name After this group is created Searching sequentially through memory Searching with a particular first letterSearching for an email address Entering alphanumeric characters Entering various charactersKeypad letters and numbers Key Assigned numbers, letters, or characters Using speed dial numbers Setting up the fax address bookOr select Setup Machine Setup Next Address Book Phone Registering a speed dial number Editing group dial numbers Registering a group dial number Searching address book for an entry You can check your Address Book settings by printing a listPrinting address book Press OK Machine begins printing Click User Profile Add Registering authorized users Changing the default print settings Printing featuresSetting your machine as a default machine Select Control Panel Devices and Printers Printing to a file PRN Using advanced print features Understanding special printer features Poster Printing Booklet Printinga Double-sided Printing Printing Double-sidedPrinting Manual a Use Double-sided Printing Manual Editing a watermark Creating aDeleting a Overlay a Using a page overlay List boxPrinting Preferences window, click the Advanced tab Job Encryption Using the right-click menu What is Direct Printing Utility?Using Direct Printing Utility Printing Printing a document Changing printer settingsPrinting multiple pages on one sheet Macintosh printing Linux printing Printing on both sides of the paper Using help Printing files Printing from applications Open the Unified Driver Configurator Configuring Printer PropertiesProceeding the print job Unix printing Press OK to start the print job Changing the machine settings Margins tab Basic scanning method Scan features Select Scan to PC Settings menu Setting up an email account Scanning to emailSelect the option you want and press OK Scanning begins Scanning and sending an email Setting up an FTP/SMB serverScanning to FTP/SMB server Select Address Book Individual Add Scanning from image editing program Scanning and sending to FTP/SMB serverEnter the path for saving the scanned image Make sure that your machine is connected to a network Scanning with Samsung Scan Assistant Scanning using the WIA driver Scanning with SmarThru Scanning with SmarThru OfficeSet the scan options Click Scan Macintosh scanning Scanning from USB connected machineSmarThru Office appears Start Applications and click Image Capture Scanning Scanning from network connected machineLinux scanning According to OS, follow steps below For Click Properties Preview PanePane From the Scanner Properties window, click Preview Editing an image with Image Manager Automatic redialing Fax featuresRedialing the fax number Confirming a transmission Sending a fax in the computer Select Samsung Network PC Fax from the Print windowClick Send Delaying a fax transmission Adding documents to a reserved faxEnter the job name and the time Canceling a reserved fax job Sending a priority faxForwarding a sent fax to another destination Forwarding a received fax Sending faxes on both sides of paper Receiving a fax in the computerPress OK Changing the receive modes Receiving faxes using Drpd mode Receiving in Answering Machine/Fax mode Receiving in secure receiving mode Press OK when Drpd appears and start over from stepPrinting received faxes Printing faxes on both sides of the paper Receiving faxes in memoryMachine prints all of the faxes stored in memory Printing sent fax report automatically Using shared folder features Using the shared folderCreating a shared folder Setting up the optional memory Using memory/hard drive featuresMenu button System Setup From the control panel Useful Management Tools Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver How to use Logging into SyncThru Web Service Using SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Maintenance tab Settings tabMail notification setup Security tab Setting the system administrator’s information Using Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerTo open the program Advanced settings user interface overview Troubleshooting button This button opensTroubleshooting Guide when an error occurs Device Settings Fax to PC SettingsScan to PC Settings Alert Settings Windows only Machine status Samsung Printer Status overviewIcon Mean Description Toner Level Order Supplies Using Samsung Printer StatusUser’s Guide Close Printer Setting Using Smart PanelSmart Panel overview Buy Now Changing Smart Panel’s settings Using the Linux Unified Driver Configurator Opening Unified Driver ConfiguratorIcon will automatically be created on your desktop Switches to Printers configuration Printers configurationShows all of the installed machines Printers tab Printer control buttons are, as follows Classes tab Switches to Ports configuration Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print job is extremely Machine selects printSlow Half the page is blank Machine prints, but Pages print, but they are Condition Possible cause Suggested solutionsBlank Photos is not good Printing problems Printing quality problems Condition Suggested solutions Light or faded printPaper Toner specks ConditionDropouts White Spots Condition Suggested solutions Vertical lines Black or color backgroundToner smear Characters or pictures Background scatter Curl or wave Condition Suggested solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested solutions Loose toner Character voidsHorizontal stripes Condition Suggested solutions Curl Copying problems Scanning problems Condition Suggested solutions Scanner does not workUnit scans very slowly Computer screen Condition Suggested solutions Message appears on your Faxing problems You sent Machine dials a number Common Windows problems Operating system problems Print incorrectly Common Macintosh problems Condition Suggested solutions Machine does not print Common Linux problemsBlack Unexpected color Error message appears when Condition Suggested solutions Cannot scan via Gimp FrontEnd Cannot open port device file Common PostScript problems Country/Region Customer Care Center Web Site Contact Samsung worldwide Eire Malaysia South Africa 802.11 Access pointAppleTalk 802.11b/g/n Coverage DefaultCollation Control Panel Duplex Dot Matrix Printer Ethernet Duty CycleEtherTalk Emulation Mass storage device HDD Fuser UnitGateway Grayscale IPX/SPX IP address ITU-T No chart MAC addressTransmissions A machine Modem NetWareOriginals PostScript Printer DriverPrint Media Protocol PRN file Toner Cartridge Subnet Mask UNC Path Watermark WPA-PSK Index Fax feature Macintosh scanning Scanning from network connected machine Scanning WPS the machine does not have a display Supplies