Samsung SCX-3405FW, SCX3405FWXAC 6. Troubleshooting

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems 286

• Power and cable connecting problems 287

• Printing problems 288

• Printing quality problems 292

• Copying problems 300

• Scanning problems 301

• Faxing problems 303

• Operating system problems 305

Contents

Main BASIC 1. Introduction 2. Menu Overview and Basic Setup 3. Maintenance 4. Troubleshooting Page 1. Introduction Key benefits Environmentally friendly Fast high resolution printing Convenience Key benefits Wide range of functionality and application support Supports various wireless network setting method Some features and optional goods may not be available depending on model or country. Operating System (: Included, Blank: Not available) Software Page Page Variety feature Page Page Useful to know The machine does not print. Where can I purchase accessories or supplies? The status LED flashes or remains constantly on. A paper jam has occurred. About this users guide Conventions General icons Explanation of all icons and signs used in this chapter Important safety symbols Operating environment Warning Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Front view Type A Type B Rear view Type A Type B Type A Page Type B Page Adjusting the control panel Turning on the machine 1 2 Installing the driver locally Windows 5 1 3 Reinstalling the driver Page Accessing the menu 1 2 3 4 5 6 Page Page Page Page Page Machines basic settings 1 2 3 Machines basic settings 4 5 6 This chapter provides information on how to load print media into your machine. Tray overview To change the size, you need to adjust the paper guides. Page 4 without causing it to bend. "Setting the paper size and type" on page 48). 5 Manual feeding in the tray Printing on special media Envelope Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type 1 2 3 4 5 Using the output support Preparing originals 1 Loading originals On the scanner glass 2 3 In the document feeder 1 Page Printing 1 2 3 5 4 Canceling a print job Opening printing preferences 1 2 3 4 Using a favorite setting 1 2 3 Using help Eco printing Setting Eco mode on the control panel 1 3 Setting eco mode on the driver Eco options Result simulator Basic copy 1 2 3 4 5 Changing the settings for each copy 1 Contrast 1 Original Page Page Page Basic scanning Basic Scanning 1 2 3 Preparing to fax Sending a fax 4 5 Sending a fax manually 1 3 1 3 4 5 6 7 1 Darkness 2 3. Maintenance Page Available supplies Available maintenance parts Storing the toner cartridge Handling instructions Toner cartridge usage Storing the toner cartridge Estimated cartridge life Redistributing toner Page Replacing the toner cartridge When a toner cartridge has reached the end of life, the machine will stop printing. Page Monitoring the supplies life 1 Setting the toner low alert Cleaning the outside Cleaning the inside Page Cleaning the pickup roller Cleaning the scan unit 1 2 3. Maintenance 3 4 Page 4. Troubleshooting Tips for avoiding paper jams Clearing original document jams When an original document jams in the document feeder, a warning message appears on the display. Page Page Page Page Clearing paper jams In tray Click this link to open an animation about clearing a jam. Page Page Page Understanding the status LED The color of the LED indicates the machine's current status. Understanding the status LED The default setting of Eco mode is 2-up and toner save. Paper Jam-related messages Toner-related messages Page Tray-related messages Network-related messages Misc. messages Page General specifications Page Print media specifications Page Page System requirements Microsoft Windows Macintosh Linux Network environment Laser safety statement Ozone safety Mercury Safety Recycling Power saver China only (Applicable in the european union and other european countries with separate collection systems) (The United States of America only) Taiwan only Radio frequency emissions FCC information to the user Canadian radio interference regulations United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 FCC Statement for Wireless LAN use: Fax Branding Ringer Equivalence Number You should also know that: Replacing the Fitted Plug (for UK Only) Important Important warning: Declaration of conformity (European countries) Approvals and Certifications EC Certification European radio approval information (for products fitted with EU-approved radio devices) European states qualified under wireless approvals: European states with restrictions on use: Israel only Wireless guidance Page Page Copyright Page ADVANCED 1. Software Installation 2. Using a Network-Connected Machine 3. Useful Setting Menus 4. Special Features ADVANCED 5. Useful Management Tools 6. Troubleshooting 1. Software Installation Installation for Macintosh Reinstallation for Macintosh Page Installation for Linux Reinstallation for Linux Page Useful network programs SyncThru Web Service SyncThru Web Admin Service SetIP wired network setup Printing a network configuration report 1 2 3 4 5 Page Page Windows 1 3 4 5 wish to use and click OK. Following table shows commands that can be used in the command window. 6 Silent installation Mode Page Macintosh 1 on. 9 3 4 5 6 7 8 computer appears, click Continue. Page Page UNIX Installing the UNIX printer driver package 1 2 3 4 5 6 Page Page Page Setting IPv6 addresses DHCPv6 address configuration (Stateful) 1 2 3 From the SyncThru Web Service 1 2 3 Page Getting started Understanding your network type Wireless network name and network key Introducing wireless set up methods Page Using the WPS button Items to prepare Choosing your type Machines with a display screen Connecting in PBC mode 1 2 Connecting in PIN mode 1 2 Machines without a display screen Connecting in PBC mode 1 2 Connecting in PIN mode 1 2 3 Re-connecting to a network Canceling the connection process 1 2 3 Setup using Windows Access point via USB cable Creating the infrastructure network 2 7 8 Page 9 10 11 Page 5 6 7 8 9 10 11 12 13 14 Ad hoc via USB cable 2 4 5 6 7 8 9 10 11 12 13 14 15 Page 12 13 Page 14 15 16 Page 10 11 12 13 Ad hoc via USB cable Creating the ad hoc network in Macintosh 2 4 5 6 7 8 9 10 11 12 13 14 15 16 Quit. Using a network cable Items to prepare Printing a network configuration report IP setting using SetIP Program (Windows) Configuring the machines wireless network Using SyncThru Web Service 1 2 3 4 5 6 1 2 3 4 5 6 From the USB cable-connected computer(recommended) From the machine (Machines with a display screen) From the network-connected computer Setting up the mobile device Troubleshooting Problems during setup or driver installation Printers Not Found Connecting Failure - SSID Not Found Other problems Page Samsung MobilePrint What is Samsung MobilePrint? Downloading Samsung MobilePrint Supported Mobile OS Supported devices 3. Useful Setting Menus Before you begin reading a chapter Print menu Copy feature Or press Copy > select the menu item you want on the touch screen. Page Page Page Page Page Copy Setup Press (copy) > (Menu) > Copy Setup on the control panel. Fax Feature Or press Fax > select the menu item you want on the touch screen. Sending setup Receiving setup Page Scan menu Scan feature Or press Scan > select the menu item you want on the touch screen. Scan menu Scan setup Machine setup Page Page Paper setup Sound / Volume Report Page Maintenance Clear setting Job manage Press (Menu) > System Setup > Job Manage on the control panel. Image overwrite Press (Menu) > System Setup > ImageOverwrite on the control panel. USB setup Press USB on the touch screen. Emulation setup Press (Menu) > Print Setup > Emulation on the control panel. Email setup Press Setup > Machine Setup > Email Setup on the touch screen. Address book setup Doc Box Feature Press (Menu) > Document Box > Doc Box Feature on the control panel. Doc Box Setup Network setup Admin setup Custom setup 4. Special Features Altitude adjustment Page Storing email address Entering various characters Entering alphanumeric characters Keypad letters and numbers Registering a speed dial number 1 2 3 4 5 Using speed dial numbers Editing speed dial numbers 1 2 3 Page Page Registering authorized users Page Using advanced print features Printing to a file (PRN) You will sometimes need to save the print data as a file. 1 2 3 For example, c:\Temp\file name. Understanding special printer features Page Page Page Page Page Using Direct Printing Utility What is Direct Printing Utility? Printing 1 2 3 4 5 Using the right-click menu 1 2 3 Page Printing on both sides of the paper 1 2 3 4 5 Using help Linux printing Printing from applications 1 2 3 4 3 5 6 7 Printing files 1 2 3 4 Unix printing Proceeding the print job 1 2 3 4 5 Changing the machine settings General tab Image tab Text tab Page Basic scanning method Setting the scan settings in the computer 1 2 3 4 5 Scanning from network connected machine 1 2 3 Page Page Page Scanning using the WIA driver 1 2 3 4 5 6 1 2 3 Page Page Scanning from network connected machine 1 2 3 4 5 6 Linux scanning Scanning Page Page Automatic redialing 1 2 3 Redialing the fax number 1 2 3 1 2 3 4 5 6 Page Page 1 2 3 Forwarding a received fax 1 2 Sending faxes on both sides of paper 1 2 Receiving a fax in the computer 1 2 3 4 5 Changing the receive modes 1 2 Receiving manually in Tel mode Receiving in Answering Machine/Fax mode Receiving faxes with an extension telephone Receiving faxes using DRPD mode 1 2 3 2 4 Receiving in secure receiving mode 1 3 Printing faxes on both sides of the paper 1 2 Receiving faxes in memory Page Using shared folder features Creating a shared folder 3 1 2 Using the shared folder Using memory/hard drive features Setting up the optional memory From the printer driver From the control panel Page Page Page Easy Eco Driver Accessing SyncThru Web Service 1 2 Logging into SyncThru Web Service 1 2 SyncThru Web Service overview Settings tab Security tab Maintenance tab E-mail notification setup Page Understanding Samsung Easy Printer Manager Advanced settings user interface overview Device Settings Scan to PC Settings Fax to PC Settings Alert Settings (Windows only) Job Accounting Using Samsung Printer Status Samsung Printer Status overview Using Samsung Printer Status Using Smart Panel Smart Panel overview Page Opening Unified Driver Configurator 1 2 3 Printers configuration Printers tab Classes tab Ports configuration 6. Troubleshooting Paper feeding problems Power and cable connecting problems Page Page Page Page Page Page Page Page Page A A Page Copying problems Page Scanning problems Page Faxing problems Common Windows problems Common Macintosh problems Common Linux problems Page Common PostScript problems Page Page Page Page Page Page Page Page Page IP address IPM IPP IPX/SPX ISO Page Page Page Page Page Page Page A B C D E G general icons general settings glossary I id copy J N network n-up printing O optional memory R rear view regulatiory information reports resolution S safety T toner cartridge tray U understanding the status LED UNIX