Samsung SDE-5003, SDE5003, SDE-500X, SDE-400X user manual Troubleshooting

appendix

TROUBLESHOOTING

Symptom	Countermeasures
The system does not turn on and the indicator on the	 Check if the power supply system is properly connected.
front panel does not work at all.	 Check the system for the input voltage from the power source.
	 If the problem persists even after you have taken the above actions,
	check the power supplier and replace it with a new one if neccessary.
Some channels display just a black screen even if	 Check if the camera connected to the system properly displays the
they receive video sources.	image. Sometimes, this problem may occur on a camera that is not
	properly connected to the video source.
	 Check if the camera is properly supplied with power.
	 Sometimes, this problem may occur on a channel with weak video signal
	from a video distributor that is connected to multiple systems. In this
	case, input the video source of the camera directly into the DVR. This
	may find the cause and solve the problem.
If I press the [REC] button on the front panel, nor the	 Check if there is a free space on the HDD for the recording.
player start recording.	 Check if the record mode is set to ON in the record mode setting.
The screen displays the logo image repeatedly.	 This may occur from a problem with the main board, or the related
	software is corrupt.
	Contact the nearest service center for more information.
The Channel button does not work on the Live screen.	 The Channel button does not work if the current screen is in the event
	monitoring mode.
	In the event monitoring screen, press the [ALARM] button to exit the
	screen and select a channel.
The cursor will not move to the Start button when I	 Check if the channel and the date that you want to play are marked with
start the calendar search.	the V symbol.
	Both channel and date should be checked before you can start playing
	with the Start button.
When the alarm sounds, I press the [ALARM] button	 Press the [MENU] button on the front panel to release the alarm in the
on the front panel to release the alarm but it does not	following way:
work. The alarm persists and I could not set it off in	1) To release the event monitoring mode : Monitoring Mode – set the
any way.	duration of the event monitoring to Off.
	2) To release the alarm sound : Event Record Mode - Alarm (Motion
	Detection/Video Loss) – deactivate the alarm sound.
	3) To release the event : Event Record Mode - Alarm (Motion Detection/
	Video Loss) – set the mode to Off.

138_ appendix