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SATO LM408/412E manual Test Print Troubleshooting, Hex Dump Mode, DSW4 ON POWER

Models: LM408/412E

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Unit 5: Troubleshooting

TEST PRINT TROUBLESHOOTING

Chapter provides instruction on special printing to identify and resolve specific print problems.

HEX DUMP Allows the operator to determine if there were problems in the downloading of data.

TEST LABEL Allows the operator to identify specific problems regarding mechanical performance and setup.

HEX DUMP MODE

The contents of the print buffer can be examined using the Hex Dump Mode. In the left column, each line of data received is numbered. The center column provides the data in hexadecimal format. And in the right column, same data is provided in the ASC ll format. Follow the flow chart provided below to perform this activity.

DSW4: ON

POWER

ONLINE

QTY: XXXXXX

Printer receives data

Printer begins Hex Dump printing

Power printer off, reset DSW4 to exit

Figure 6-3a, Hex Dump Mode

LM408-412e Operator Manual

5-7

PN: 9001155A

Page 66

Image 66

SATO LM408/412E manual Test Print Troubleshooting, Hex Dump Mode, DSW4 ON POWER

Contents

LM408/412e PRINTER OPERATOR MANUALTechnical Support Hotline 704 Technical Support Fax 704 SATO America, Inc10350A Nations Ford Road Charlotte, NC Main Phone 704 E-Mail satosales@satoamerica.com techsupport@satoamerica.comINTRODUCTION TECHNICAL DATAINSTALLATION TABLE OF CONTENTSPRINTER CONFIGURATION TROUBLESHOOTINGMAINTENANCE APPENDIXAbout This Manual General Description Control Features INTRODUCTIONABOUT THIS MANUAL WARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT INPERSONAL INJURY Ribbon Rewind Spindle GENERAL DESCRIPTPrint Assembly Ribbon Supply SprindleCONTROL FEATURES KEYSPOTENTIOMETERS Unit 1 Introduction Dipswitch ComplexFigure 1-2, Operator Panel LCD Display LED Display Function Keys PotentiometersInterface Modules Print Sensing Media Ribbon Command TECHNICAL DATAPhysical Characteristics Power Enviromental Processing Regulatory Approvals Character Font Capabilities Barcode CapabilitiesENVIRONMENTAL PHYSICAL CHARACTERISTICSPOWER PROCESSINGMEDIA COMMANDSENSING RIBBONAUTO SMOOTHING FONTS CHARACTER FONT CAPABILITIESMATRIX FONTS VECTOR FONTBARCODE CAPABILTIES Operational Mode Selection Interface Selection INSTALLATIONUnpacking & Parts Identification Printer Installation Accessories InstallationUNPACKING & PARTS IDENTIFICATION PRINTER INSTALLATION SITE LOCATIONCABLE CONNECTION MEDIA SELECTION MEDIA & RIBBON LOADINGFigure 3-3a, Rolled Media Loading Unit 3 Installation Figure 3-3b, Fan-fold Media LoadingFigure 3-3c, Ribbon Loading CONTINUOUS MODE OPERATIONAL MODE SELECTIONTEAR-OFF MODE CONTINUOUS MODEINTERFACE SELECTION RS232C HIGH-SPEED SERIAL INTERFACEREADY/BUSY INTERFACE SIGNALS SIGNAL DEFINITIONDIPSWITCH SETTINGS DIRECTIONFigure 3-5, Serial Connector Pin Assignments IEEE1284 PARALLEL INTERFACE Figure 3-6, Parallel Connector Pin Assignments3-10 UNIVERSAL SERIAL BUS USB LOCAL AREA NETWORK LAN ETHERNETSWITCH 802.11G WIRELESS INTERFACE SETTING DIPSWITCH SETTINGSSWITCH LED INDICATOR STATUSALL INTERFACES RECEIVE BUFFER CONTROL ACCESSORIES INSTALLATION INTERFACE INSTALLATIONPRINTER CONFIGURATION Printer Configuration Dipswitch Setting Configuration ModesMenu Definition Tables PRINTER CONFIGURATION Unit 4 Printer ConfigurationDIPSWITCH SETTINGS CONFIGURATION MODES NORMAL MODEADVANCED MODE Figure 4-2, Advanced ModeUSER DOWNLOAD MODE Figure 4-3, User Download ModeSERVICE MODE Figure 4-4, Service ModeCARD MODE Figure 4-5, Card ModeMOVE MODE Figure 4-6, Motion ModeHISTORY CONTROL MODE Figure 4-7, History Control Mode4-10 PROTOCOL INITIALIZATION MODE Figure 4-8, Protocol Initialization Mode4-11 COUNTERS MODE Figure 4-9, Counters Mode4-12 TEST PRINT MODE Figure 4-10, Test Print Mode4-13 BOOT DOWNLOAD MODE Figure 4-11, Boot Download Mode4-14 FLASH MEMORY DOWNLOAD MODE Figure 4-12, Flash Memory Download Mode4-15 DEFAULT SETTING MODE Figure 4-13, Default Setting Mode4-16 HEX DUMP MODE Figure 4-14a, Hex Dump Mode4-17 MAINTENANCE MODE Figure 4-15, Maintenance Mode4-18 MENU DEFINITION TABLES point respectively Unit 4 Printer Configuration USER DOWNLOAD MODE TABLESERVICE MODE TABLE DESCRIPTION255mm other than the default setting DESCRIPTION CARD MODE TABLEMOVE MODE TABLE DESCRIPTIONPROTOCOL INITIALIZATION MODE TABLE MOVE MODE TABLEHISTORY CONTROL MODE TABLE MENUCOUNTERS MODE TABLE DESCRIPTIONMENU Is the initial screen of the Test Print Mode TEST PRINT MODE TABLEBOOT DOWNLOAD MODE TABLE MENUHEX DUMP MODE TABLE FLASH DOWNLOAD MODE TABLEDEFAULT SETTING MODE TABLE MAINTENANCE MODE TABLEMENU ClearTROUBLESHOOTING Error Signal Troubleshooting Troubleshooting TableInterface Troubleshooting Test Print Modes Sensor Error ERROR SIGNAL TROUBLESHOOTINGERROR DISPLAYS MachineTROUBLESHOOTING TABLE TROUBLESHOOTING TABLEINCORRECT LABEL POSITIONING NO PRINTED IMAGEPRINTER CREATES A BLANK LABEL SMEARED PRINT IMAGESRS232 SERIAL INTERFACE INTERFACE TROUBLESHOOTINGPARALLEL INTERFACE UNIVERSAL SERIAL BUS USB INTERFACECENTRONICS INTERFACE 802.11G WIRELESS INTERFACELAN ETHERNET INTERFACE TROUBLESHOOTING STEPTEST PRINT TROUBLESHOOTING HEX DUMP MODEDSW4 ON POWER FEED + POWER TEST LABEL PRINTINGUnit 5 Troubleshooting ConfigurationSAMPLE TEST LABEL Label Contents Will Vary Depending on Test Label TypeUnit 5 Troubleshooting D S WMAINTENANCE Cleaning Procedures Replacement Procedures Adjustment ProceduresCOOL TO ROOM TEMPERATURE PRIOR TO CLEANING. EXCERSIZE CARE CLEANING PROCEDURESWARNING DISCONNECT POWER SUPPLY TO THE PRINTER AND ALLOW TO WHEN CLEANING TO PREVENT PERSONAL INJURYREPLACEMENT PROCEDURES PRINT HEAD REPLACEMENTFigure 6-1a, Print Head Replacement Figure 6-1b, Print Head ReplacementUnit 6 Maintenance INTERFACE BOARD REPLACEMENT Figure 6-2, Interface Board ReplacementFUSE REPLACEMENT Figure 6-3, Fuse ReplacementADJUSTMENT PROCEDURES PRINT HEAD BALANCE ADJUSTMENTPRINT HEAD ALIGNMENT Figure 6-5a, Print Head AlignmentFigure 6-5b, Print Head Alignment RIBBON GUIDE ALIGNMENT Figure 6-6, Ribbon Guide AlignmentLABEL SENSOR POSITIONING Figure 6-7, Label Sensor Positioning6-10 RIBBON SPINDLE TENSIONING Figure 6-8, Ribbon Spindle Tensioning6-11 OPERATIONAL ADJUSTMENTS DESCRIPTION/PROCEDUREPOTENTIOMETER Unit 6 Maintenance CONTINUOUS MODETEAR-OFF MODE LABEL PRINT DIRECTIONPrint Setup Dimensions Label Reference Position Diagram Label Adjustment Diagram Printer Connection Diagram GlossaryAPPENDIX Eye-Mark 0.24 PRINT SETUP DIMENSIONSGap 0.67 Mark, Gap, Paper-EndLABEL REFERENCE POSITION CONTINUOUS MODETEAR-OFF MODE LABEL PRINT DIRECTIONFigure 7-3b, Tear-Off Position LABEL ADJUSTMENT DIAGRAMFigure 7-3a, Standard Position Unit 7 AppendixUnit 7 Appendix PRINTER CONNECTION DIAGRAMPower Cord Power Receptacle Host ComputerFigure 7-5b, Printer Loading Diagram PRINTER LOADING DIAGRAMFigure 7-5a, Printer Loading Diagram Unit 7 AppendixFigure 7-5c, Printer Loading Diagram Unit 7 AppendixGLOSSARY GLOSSARYGLOSSARY Diode Factory Programming predetermined activity GLOSSARY GLOSSARY GLOSSARY GLOSSARY Troubleshoot