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SATO M-84PRO manual Copyright SATO America, Inc

Models: M-84PRO

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SATO America, Inc.

10350A Nations Ford Road

Charlotte, NC 28273

Main Phone: (704)644-1650

Tech Support Hotline: (704)644-1660 Tech Support Fax: (707)644-1662 E-Mail: satosales@satoamerica.com www.satoamerica.com

© Copyright 2003

SATO America, Inc.

All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America, Inc. The materials in this document is provided for general information and is subject to change without notice. SATO America, Inc. assumes no responsibilities for any errors that may appear.

Preliminary 02/01/03

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SATO M-84PRO manual Copyright SATO America, Inc

Contents

M-84PRO Thermal Transfer Printer OPERATOR MANUAL PN 9001105 Rev. ACopyright SATO America, Inc Section 3. CONFIGURATION TABLE OF CONTENTSSection 2. Installation Section 4. CLEANING AND MAINTENANCETable of Contents Section 6. Interface SpecificationsSection 7. Optional Accessories SECTION PRINTER OVERVIEW INTRODUCTIONM-84PRO-2 GENERAL PRINTER SPECIFICATIONSSPECIFICATION M-84PRO-3M-84PRO All Models SPECIFICATION1 Only one interface module can be installed in a printer at a time M-84PRO-2 CHARACTER FONTSSPECIFICATION M-84PRO-3M-84PRO All Models BAR CODESBAR CODE M-84PRO All Models PHYSICALSPECIFICATION ACCESSORIES AND OPTIONS OPTIONAL ACCESSORIESAll specifications subject to change without notice Page This page left intentionally blankSection 1 Overview PN 9001105 Rev. ASECTION INSTALLATION INTRODUCTIONUNPACKING AND PARTS IDENTIFICATION SETTING UP THE PRINTER Section 2. Installation LOADING LABELS AND TAGS 5. If using roll labels or tags, load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll. The labels should be wound face-in. Push the roll all the way to the inside of the printer and push the Label Roll Retainer snugly against the outside of the label roll 14. Close both the Access Doors LOADING THE RIBBON 8. If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed ERROR OPERATOR PANELPOWER PRINTLINE Section 2. InstallationON LINE FEEDAC INPUT REAR PANELSection 2. Installation AC FUSEHEAD OPEN SENSOR SENSORSSection 2. Installation LABEL INDEXING SENSORSection 2. Installation This page left intentionally blankDIP SWITCH PANELS SECTION CONFIGURATIONPRINTER DIP SWITCH CONFIGURATION RS232 TRANSMIT/RECEIVE SETTINGPRINTER SET UP Hex Dump Selection DSW2-4. Selects Hex Dump mode see page Firmware Download DSW2-6. Places the printer in the Firmware Download mode for downloading new firmware into flash ROM SETTING DSW3-5External Signal Type Selection DSW3-6, DSW3-7. Both the polarity and signal type level or pulse of the external print synchronizing signal can be selected SOFTWARE DEFAULT SETTINGS DEFAULT SETTINGSSWITCH SELECTIONS BACKFEED OFFSET POTENTIOMETER ADJUSTMENTSPITCH DISPLAY PRINTLCD PANEL PRINTER CONFIGURATION NORMAL MODEOFFLINE PRINT DARKNESS 1 2 3 4 PRINT SPEED 2 4 6 8 PITCH OFFSET + 00mm V INITIALIZING ADVANCED MODE ADVANCED MODECANCEL PRINT JOB YES NO CANCEL PRINT JOB COMPLETED ZERO SLASH YES NO AUTO ONLINE YES NOPRINT OFFSET V+0000 H+0000 SET CALENDAR YES NO CALENDAR 00/00/00 IGNORE CR/LF YES NO V INITIALIZING ADVANCED MODE CARD MODE MEM SELECT CC1 CARD MEMORY CARD MODECHARACTER PITCH PROP FIXED ADVANCED MODE COPY START YES NOCOPY START YES NO SATO FONT COPY COPYING SATO FONT COPY COMPLETED TRUETYPE FONTCOPY COMPLETED CARD COPY/FORMAT XXXXXXX ERRORCARD COPY/FORMAT XXXXXXX ERROR COPY START YES NOCARD-MEMORY COPY COPYING CARD COPY/FORMAT XXXXXXX ERRORCARD COPY/FORMAT XXXXXXX ERROR COPY START YES NONote Formatting a card destroys all data currently stored on the card CARD COPY/FORMAT XXXXXXX ERRORCARD COPY/FORMAT XXXXXXX ERROR CARD FORMAT YES NO Note Formatting the Memory will destroy any stored dataV INITIALIZING ADVANCED MODE SERVICE MODE GAP INPUT SERVICE MODECARD MODE GAP INPUT EYE INPUT AUTO ONLINE FEED YES NO FEED ON ERROR YES NO EXT PIN 9 SELECT MODE1 MODE2 EURO CODE D5 FORWARD/BACKFEED DISTANCE DEFAULT FORWARD/BACKFEED DISTANCE XXXmmREPRINT W/FEED YES NO SERVICE MODE SELECT LANGUAGE ENGLISH IGNORE CAN/DLE YES NO PRIORITY SETTINGCOMMAND LCD LABEL RE-DETECT ENABLE DISABLEADVANCED MODE COUNTERS MODE COUNTERS MODETEST PRINT MODE COUNTERS MODEV INITIALIZING DEFAULT SETTING YES NO DEFAULT SETTING MODETEST PRINT MODE CONFIGURATION Note This screen will not be displayed for the Memory Test LabelDOWNLOAD USER DEFINED PROTOCOL CODES ALT.PROTOCOL DEFAULT COMPLETECLEAR NON-STANDARD PROTOCOL V INITIALIZING ONLINE QTY000000 HEX DUMP MODEUSER DOWNLOAD WAITING INTRODUCTION SECTION CLEANING AND MAINTENANCEADJUSTING THE PRINT QUALITY PRINT DARKNESSPRINT SPEED CLEANING THE PRINT HEAD, PLATEN AND ROLLERSCleaning the Print Head Supplies neededSupplies Needed CLEANING THE LABEL EDGE SENSORSCleaning the Platen and Rollers Supplies needed REPLACING THE PRINT HEADReplacement Print Head Flat blade screwdriverside of the center mounting DO NOT remove the two outsidescrews painted red on either screw. The Print Head is preSection 4. Cleaning and Maintenance This page left intentionally blankUSING THE IEEE1284 PARALLEL INTERFACE SECTION TROUBLESHOOTINGINITIAL CHECKLIST USING THE RS232C SERIAL INTERFACE Installation Problems Printer Comes up Ready but You Cannot Print USING THE UNIVERSAL SERIAL BUS USB INTERFACEUSING THE LAN ETHERNET INTERFACE Printer Does Not Come Up ReadyChecking the Network Connection and Cabling Intermittent ProblemsChecking the Interface between the Print Server and the Printer Section 5. Troubleshooting ERROR ERROR SIGNALSSection 5. Troubleshooting LCD MESSAGEINTRODUCTION SECTION INTERFACE SPECIFICATIONSINTERFACE TYPES MULTI JOB BUFFER THE RECEIVE BUFFERSINGLE JOB BUFFER IEEE1284 PARALLEL INTERFACE Printer Connector Section 6. TroubleshootingELECTRICAL SPECIFICATIONS Cable ConnectorELECTRICAL SPECIFICATIONS RS232 SERIAL INTERFACEGENERAL SPECIFICATIONS Signal LevelsSection 6. Troubleshooting PIN ASSIGNMENTSX-ON/X-OFF FLOW CONTROL Ready/Busy is the hardware flow control method for the serial interface on the M-84PRO printers. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifies the host when it is ready to receive data. Pin 4 RTS and pin 20 DTR are the important signals on the printer for this method of flow control. The host must be capable of supporting this flow control method for it to function properlyCABLE REQUIREMENTS READY/BUSY FLOW CONTROL DATA STREAMSBI-DIRECTIONAL COMMUNICATIONS UNIVERSAL SERIAL BUS USB INTERFACELOCAL AREA NETWORK LAN OPTIONAL INTERFACE GENERAL SPECIFICATIONSENQUIRE ENQ CANCEL CANENQUIRE/ACK/NAK PRINT JOBPRINT STOP DLE PRINT START DC1ERROR HANDLING SECTION OPTIONAL ACCESSORIESINSTALLATION PCMCIA MEMORY CARDS DESCRIPTIONPLUG-IN INTERFACE MODULES GENERAL OPERATION OPERATOR SETUPCUTTER GENERAL OPERATION LABEL DISPENSE OPTIONOPERATOR SETUP INSTALLATION LABEL REWINDERREMOVING AND UNWINDING THE ROLL 3. On the Rewinder, remove the metal clamp from the Rewind SpindleREAL TIME CLOCK