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SATO M-84PRO Table Of Contents, Printer Overview, Installation, Configuration, Troubleshooting

Models: M-84PRO

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TABLE OF CONTENTS

Section 1. Printer Overview

Introduction	1-1
Specifications	1-2
Section 2. Installation

Introduction	2-1
Unpacking and Parts Identification	2-2
Setting Up the Printer	2-3
Loading Labels and Tags	2-5
Loading the Ribbon	2-8
Operators Panel	2-10
Rear Panel	2-12
Sensors	2-13
Section 3. CONFIGURATION

Printer Dip Switch Configuration	3-1
Default Settings	3-7
Potentiometer Adjustments	3-8
LCD Panel Printer Configuration	3-10
Section 4. CLEANING AND MAINTENANCE

Introduction	4-1
Adjusting the Print Quality	4-1
Cleaning the Print Head, Platen and Rollers	4-2
Cleaning the Label Edge Sensors	4-3
Replacing the Print Head	4-4
Section 5. Troubleshooting

Initial Checklist	5-1
Using the IEEE1284 Parallel Interface	5-1
Using the RS232C Serial Interface	5-2
Using The Universal Serial Bus (USB) Interface	5-3
Using the Lan Ethernet Interface	5-3
Error Signals	5-6

SATO M-84PRO

PN 9001105 Rev. A

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SATO M-84PRO Table Of Contents, Printer Overview, Installation, Configuration, Cleaning And Maintenance, Troubleshooting

Contents

PN 9001105 Rev. A M-84PRO Thermal Transfer Printer OPERATOR MANUALCopyright SATO America, Inc Section 4. CLEANING AND MAINTENANCE TABLE OF CONTENTSSection 2. Installation Section 3. CONFIGURATIONSection 6. Interface Specifications Section 7. Optional AccessoriesTable of Contents INTRODUCTION SECTION PRINTER OVERVIEWM-84PRO-3 GENERAL PRINTER SPECIFICATIONSSPECIFICATION M-84PRO-2SPECIFICATION 1 Only one interface module can be installed in a printer at a timeM-84PRO All Models M-84PRO-3 CHARACTER FONTSSPECIFICATION M-84PRO-2BAR CODES BAR CODEM-84PRO All Models PHYSICAL SPECIFICATIONM-84PRO All Models OPTIONAL ACCESSORIES All specifications subject to change without noticeACCESSORIES AND OPTIONS PN 9001105 Rev. A This page left intentionally blankSection 1 Overview PageINTRODUCTION SECTION INSTALLATIONUNPACKING AND PARTS IDENTIFICATION SETTING UP THE PRINTER Section 2. Installation LOADING LABELS AND TAGS 5. If using roll labels or tags, load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll. The labels should be wound face-in. Push the roll all the way to the inside of the printer and push the Label Roll Retainer snugly against the outside of the label roll 14. Close both the Access Doors LOADING THE RIBBON 8. If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed PRINT OPERATOR PANELPOWER ERRORFEED Section 2. InstallationON LINE LINEAC FUSE REAR PANELSection 2. Installation AC INPUTLABEL INDEXING SENSOR SENSORSSection 2. Installation HEAD OPEN SENSORThis page left intentionally blank Section 2. InstallationRS232 TRANSMIT/RECEIVE SETTING SECTION CONFIGURATIONPRINTER DIP SWITCH CONFIGURATION DIP SWITCH PANELSPRINTER SET UP Hex Dump Selection DSW2-4. Selects Hex Dump mode see page Firmware Download DSW2-6. Places the printer in the Firmware Download mode for downloading new firmware into flash ROM DSW3-5 SETTINGExternal Signal Type Selection DSW3-6, DSW3-7. Both the polarity and signal type level or pulse of the external print synchronizing signal can be selected DEFAULT SETTINGS SWITCH SELECTIONSSOFTWARE DEFAULT SETTINGS POTENTIOMETER ADJUSTMENTS PITCHBACKFEED OFFSET PRINT DISPLAYNORMAL MODE LCD PANEL PRINTER CONFIGURATIONOFFLINE PRINT DARKNESS 1 2 3 4 PRINT SPEED 2 4 6 8 PITCH OFFSET + 00mm ZERO SLASH YES NO AUTO ONLINE YES NO ADVANCED MODECANCEL PRINT JOB YES NO CANCEL PRINT JOB COMPLETED V INITIALIZING ADVANCED MODEPRINT OFFSET V+0000 H+0000 SET CALENDAR YES NO CALENDAR 00/00/00 IGNORE CR/LF YES NO COPY START YES NO CARD MODECHARACTER PITCH PROP FIXED ADVANCED MODE V INITIALIZING ADVANCED MODE CARD MODE MEM SELECT CC1 CARD MEMORYCOPY START YES NO TRUETYPE FONTCOPY COMPLETED CARD COPY/FORMAT XXXXXXX ERRORCARD COPY/FORMAT XXXXXXX ERROR COPY START YES NO SATO FONT COPY COPYING SATO FONT COPY COMPLETEDCOPY START YES NO CARD COPY/FORMAT XXXXXXX ERRORCARD COPY/FORMAT XXXXXXX ERROR CARD-MEMORY COPY COPYINGNote Formatting the Memory will destroy any stored data CARD COPY/FORMAT XXXXXXX ERRORCARD COPY/FORMAT XXXXXXX ERROR CARD FORMAT YES NO Note Formatting a card destroys all data currently stored on the cardSERVICE MODE CARD MODEV INITIALIZING ADVANCED MODE SERVICE MODE GAP INPUT GAP INPUT EYE INPUT AUTO ONLINE FEED YES NO FEED ON ERROR YES NO FORWARD/BACKFEED DISTANCE DEFAULT FORWARD/BACKFEED DISTANCE XXXmm REPRINT W/FEED YES NOEXT PIN 9 SELECT MODE1 MODE2 EURO CODE D5 LABEL RE-DETECT ENABLE DISABLE SELECT LANGUAGE ENGLISH IGNORE CAN/DLE YES NO PRIORITY SETTINGCOMMAND LCD SERVICE MODECOUNTERS MODE COUNTERS MODETEST PRINT MODE ADVANCED MODE COUNTERS MODENote This screen will not be displayed for the Memory Test Label DEFAULT SETTING MODETEST PRINT MODE CONFIGURATION V INITIALIZING DEFAULT SETTING YES NOALT.PROTOCOL DEFAULT COMPLETE CLEAR NON-STANDARD PROTOCOLDOWNLOAD USER DEFINED PROTOCOL CODES HEX DUMP MODE USER DOWNLOAD WAITINGV INITIALIZING ONLINE QTY000000 PRINT DARKNESS SECTION CLEANING AND MAINTENANCEADJUSTING THE PRINT QUALITY INTRODUCTIONSupplies needed CLEANING THE PRINT HEAD, PLATEN AND ROLLERSCleaning the Print Head PRINT SPEEDCLEANING THE LABEL EDGE SENSORS Cleaning the Platen and RollersSupplies Needed Flat blade screwdriver REPLACING THE PRINT HEADReplacement Print Head Supplies neededscrew. The Print Head is pre DO NOT remove the two outsidescrews painted red on either side of the center mountingThis page left intentionally blank Section 4. Cleaning and MaintenanceSECTION TROUBLESHOOTING INITIAL CHECKLISTUSING THE IEEE1284 PARALLEL INTERFACE USING THE RS232C SERIAL INTERFACE Printer Does Not Come Up Ready USING THE UNIVERSAL SERIAL BUS USB INTERFACEUSING THE LAN ETHERNET INTERFACE Installation Problems Printer Comes up Ready but You Cannot PrintIntermittent Problems Checking the Interface between the Print Server and the PrinterChecking the Network Connection and Cabling Section 5. Troubleshooting LCD MESSAGE ERROR SIGNALSSection 5. Troubleshooting ERRORSECTION INTERFACE SPECIFICATIONS INTERFACE TYPESINTRODUCTION THE RECEIVE BUFFER SINGLE JOB BUFFERMULTI JOB BUFFER IEEE1284 PARALLEL INTERFACE Cable Connector Section 6. TroubleshootingELECTRICAL SPECIFICATIONS Printer ConnectorSignal Levels RS232 SERIAL INTERFACEGENERAL SPECIFICATIONS ELECTRICAL SPECIFICATIONSPIN ASSIGNMENTS Section 6. TroubleshootingDATA STREAMS Ready/Busy is the hardware flow control method for the serial interface on the M-84PRO printers. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifies the host when it is ready to receive data. Pin 4 RTS and pin 20 DTR are the important signals on the printer for this method of flow control. The host must be capable of supporting this flow control method for it to function properlyCABLE REQUIREMENTS READY/BUSY FLOW CONTROL X-ON/X-OFF FLOW CONTROLGENERAL SPECIFICATIONS UNIVERSAL SERIAL BUS USB INTERFACELOCAL AREA NETWORK LAN OPTIONAL INTERFACE BI-DIRECTIONAL COMMUNICATIONSPRINT JOB CANCEL CANENQUIRE/ACK/NAK ENQUIRE ENQPRINT START DC1 PRINT STOP DLEPCMCIA MEMORY CARDS DESCRIPTION SECTION OPTIONAL ACCESSORIESINSTALLATION ERROR HANDLINGPLUG-IN INTERFACE MODULES OPERATOR SETUP CUTTERGENERAL OPERATION LABEL DISPENSE OPTION OPERATOR SETUPGENERAL OPERATION 3. On the Rewinder, remove the metal clamp from the Rewind Spindle LABEL REWINDERREMOVING AND UNWINDING THE ROLL INSTALLATIONREAL TIME CLOCK