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manual M-84PRO Thermal Transfer Printer OPERATOR MANUAL, PN 9001105 Rev. A
Models:
M-84PRO
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Troubleshooting
Specs
Install
Replacement Print Head
Maintenance
Section Configuration
Intermittent Problems
Setting Up The Printer
Command Lcd
If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed
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M-84PRO
Thermal Transfer Printer
OPERATOR MANUAL
PN 9001105 Rev. A
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Contents
PN 9001105 Rev. A
M-84PRO Thermal Transfer Printer OPERATOR MANUAL
Copyright SATO America, Inc
Section 2. Installation
TABLE OF CONTENTS
Section 3. CONFIGURATION
Section 4. CLEANING AND MAINTENANCE
Section 7. Optional Accessories
Section 6. Interface Specifications
Table of Contents
INTRODUCTION
SECTION PRINTER OVERVIEW
SPECIFICATION
GENERAL PRINTER SPECIFICATIONS
M-84PRO-2
M-84PRO-3
1 Only one interface module can be installed in a printer at a time
SPECIFICATION
M-84PRO All Models
SPECIFICATION
CHARACTER FONTS
M-84PRO-2
M-84PRO-3
BAR CODE
BAR CODES
M-84PRO All Models
SPECIFICATION
PHYSICAL
M-84PRO All Models
All specifications subject to change without notice
OPTIONAL ACCESSORIES
ACCESSORIES AND OPTIONS
Section 1 Overview
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Page
PN 9001105 Rev. A
INTRODUCTION
SECTION INSTALLATION
UNPACKING AND PARTS IDENTIFICATION
SETTING UP THE PRINTER
Section 2. Installation
LOADING LABELS AND TAGS
5. If using roll labels or tags, load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll. The labels should be wound face-in. Push the roll all the way to the inside of the printer and push the Label Roll Retainer snugly against the outside of the label roll
14. Close both the Access Doors
LOADING THE RIBBON
8. If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed
POWER
OPERATOR PANEL
ERROR
PRINT
ON LINE
Section 2. Installation
LINE
FEED
Section 2. Installation
REAR PANEL
AC INPUT
AC FUSE
Section 2. Installation
SENSORS
HEAD OPEN SENSOR
LABEL INDEXING SENSOR
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Section 2. Installation
PRINTER DIP SWITCH CONFIGURATION
SECTION CONFIGURATION
DIP SWITCH PANELS
RS232 TRANSMIT/RECEIVE SETTING
PRINTER SET UP
Hex Dump Selection DSW2-4. Selects Hex Dump mode see page
Firmware Download DSW2-6. Places the printer in the Firmware Download mode for downloading new firmware into flash ROM
DSW3-5
SETTING
External Signal Type Selection DSW3-6, DSW3-7. Both the polarity and signal type level or pulse of the external print synchronizing signal can be selected
SWITCH SELECTIONS
DEFAULT SETTINGS
SOFTWARE DEFAULT SETTINGS
PITCH
POTENTIOMETER ADJUSTMENTS
BACKFEED OFFSET
PRINT
DISPLAY
NORMAL MODE
LCD PANEL PRINTER CONFIGURATION
OFFLINE PRINT DARKNESS 1 2 3 4 PRINT SPEED 2 4 6 8
PITCH OFFSET + 00mm
CANCEL PRINT JOB YES NO CANCEL PRINT JOB COMPLETED
ADVANCED MODE
V INITIALIZING ADVANCED MODE
ZERO SLASH YES NO AUTO ONLINE YES NO
PRINT OFFSET V+0000 H+0000 SET CALENDAR YES NO
CALENDAR 00/00/00 IGNORE CR/LF YES NO
CHARACTER PITCH PROP FIXED ADVANCED MODE
CARD MODE
V INITIALIZING ADVANCED MODE CARD MODE MEM SELECT CC1 CARD MEMORY
COPY START YES NO
CARD COPY/FORMAT XXXXXXX ERROR
TRUETYPE FONTCOPY COMPLETED CARD COPY/FORMAT XXXXXXX ERROR
COPY START YES NO SATO FONT COPY COPYING SATO FONT COPY COMPLETED
COPY START YES NO
CARD COPY/FORMAT XXXXXXX ERROR
CARD COPY/FORMAT XXXXXXX ERROR
CARD-MEMORY COPY COPYING
COPY START YES NO
CARD COPY/FORMAT XXXXXXX ERROR CARD FORMAT YES NO
CARD COPY/FORMAT XXXXXXX ERROR
Note Formatting a card destroys all data currently stored on the card
Note Formatting the Memory will destroy any stored data
CARD MODE
SERVICE MODE
V INITIALIZING ADVANCED MODE SERVICE MODE GAP INPUT
GAP INPUT
EYE INPUT AUTO ONLINE FEED YES NO FEED ON ERROR YES NO
REPRINT W/FEED YES NO
FORWARD/BACKFEED DISTANCE DEFAULT FORWARD/BACKFEED DISTANCE XXXmm
EXT PIN 9 SELECT MODE1 MODE2 EURO CODE D5
COMMAND LCD
SELECT LANGUAGE ENGLISH IGNORE CAN/DLE YES NO PRIORITY SETTING
SERVICE MODE
LABEL RE-DETECT ENABLE DISABLE
TEST PRINT MODE
COUNTERS MODE
ADVANCED MODE COUNTERS MODE
COUNTERS MODE
TEST PRINT MODE CONFIGURATION
DEFAULT SETTING MODE
V INITIALIZING DEFAULT SETTING YES NO
Note This screen will not be displayed for the Memory Test Label
CLEAR NON-STANDARD PROTOCOL
ALT.PROTOCOL DEFAULT COMPLETE
DOWNLOAD USER DEFINED PROTOCOL CODES
USER DOWNLOAD WAITING
HEX DUMP MODE
V INITIALIZING ONLINE QTY000000
ADJUSTING THE PRINT QUALITY
SECTION CLEANING AND MAINTENANCE
INTRODUCTION
PRINT DARKNESS
Cleaning the Print Head
CLEANING THE PRINT HEAD, PLATEN AND ROLLERS
PRINT SPEED
Supplies needed
Cleaning the Platen and Rollers
CLEANING THE LABEL EDGE SENSORS
Supplies Needed
Replacement Print Head
REPLACING THE PRINT HEAD
Supplies needed
Flat blade screwdriver
screws painted red on either
DO NOT remove the two outside
side of the center mounting
screw. The Print Head is pre
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Section 4. Cleaning and Maintenance
INITIAL CHECKLIST
SECTION TROUBLESHOOTING
USING THE IEEE1284 PARALLEL INTERFACE
USING THE RS232C SERIAL INTERFACE
USING THE LAN ETHERNET INTERFACE
USING THE UNIVERSAL SERIAL BUS USB INTERFACE
Installation Problems Printer Comes up Ready but You Cannot Print
Printer Does Not Come Up Ready
Checking the Interface between the Print Server and the Printer
Intermittent Problems
Checking the Network Connection and Cabling
Section 5. Troubleshooting
Section 5. Troubleshooting
ERROR SIGNALS
ERROR
LCD MESSAGE
INTERFACE TYPES
SECTION INTERFACE SPECIFICATIONS
INTRODUCTION
SINGLE JOB BUFFER
THE RECEIVE BUFFER
MULTI JOB BUFFER
IEEE1284 PARALLEL INTERFACE
ELECTRICAL SPECIFICATIONS
Section 6. Troubleshooting
Printer Connector
Cable Connector
GENERAL SPECIFICATIONS
RS232 SERIAL INTERFACE
ELECTRICAL SPECIFICATIONS
Signal Levels
PIN ASSIGNMENTS
Section 6. Troubleshooting
CABLE REQUIREMENTS READY/BUSY FLOW CONTROL
Ready/Busy is the hardware flow control method for the serial interface on the M-84PRO printers. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifies the host when it is ready to receive data. Pin 4 RTS and pin 20 DTR are the important signals on the printer for this method of flow control. The host must be capable of supporting this flow control method for it to function properly
X-ON/X-OFF FLOW CONTROL
DATA STREAMS
LOCAL AREA NETWORK LAN OPTIONAL INTERFACE
UNIVERSAL SERIAL BUS USB INTERFACE
BI-DIRECTIONAL COMMUNICATIONS
GENERAL SPECIFICATIONS
ENQUIRE/ACK/NAK
CANCEL CAN
ENQUIRE ENQ
PRINT JOB
PRINT START DC1
PRINT STOP DLE
INSTALLATION
SECTION OPTIONAL ACCESSORIES
ERROR HANDLING
PCMCIA MEMORY CARDS DESCRIPTION
PLUG-IN INTERFACE MODULES
CUTTER
OPERATOR SETUP
GENERAL OPERATION
OPERATOR SETUP
LABEL DISPENSE OPTION
GENERAL OPERATION
REMOVING AND UNWINDING THE ROLL
LABEL REWINDER
INSTALLATION
3. On the Rewinder, remove the metal clamp from the Rewind Spindle
REAL TIME CLOCK