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SATO M-84PRO manual Troubleshooting, Pin Assignments

Models: M-84PRO

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PIN ASSIGNMENTS

Section 6. Troubleshooting

PIN ASSIGNMENTS

Page 6-6

PN 9001105 Rev. A

SATO M-84PRO

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SATO M-84PRO manual Troubleshooting, Pin Assignments

Contents

M-84PRO Thermal Transfer Printer OPERATOR MANUAL PN 9001105 Rev. ACopyright SATO America, Inc TABLE OF CONTENTS Section 2. InstallationSection 3. CONFIGURATION Section 4. CLEANING AND MAINTENANCESection 6. Interface Specifications Section 7. Optional AccessoriesTable of Contents SECTION PRINTER OVERVIEW INTRODUCTIONGENERAL PRINTER SPECIFICATIONS SPECIFICATIONM-84PRO-2 M-84PRO-3SPECIFICATION 1 Only one interface module can be installed in a printer at a timeM-84PRO All Models CHARACTER FONTS SPECIFICATIONM-84PRO-2 M-84PRO-3BAR CODES BAR CODEM-84PRO All Models PHYSICAL SPECIFICATIONM-84PRO All Models OPTIONAL ACCESSORIES All specifications subject to change without noticeACCESSORIES AND OPTIONS This page left intentionally blank Section 1 OverviewPage PN 9001105 Rev. ASECTION INSTALLATION INTRODUCTIONUNPACKING AND PARTS IDENTIFICATION SETTING UP THE PRINTER Section 2. Installation LOADING LABELS AND TAGS 5. If using roll labels or tags, load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll. The labels should be wound face-in. Push the roll all the way to the inside of the printer and push the Label Roll Retainer snugly against the outside of the label roll 14. Close both the Access Doors LOADING THE RIBBON 8. If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed OPERATOR PANEL POWERERROR PRINTSection 2. Installation ON LINELINE FEEDREAR PANEL Section 2. InstallationAC INPUT AC FUSESENSORS Section 2. InstallationHEAD OPEN SENSOR LABEL INDEXING SENSORSection 2. Installation This page left intentionally blankSECTION CONFIGURATION PRINTER DIP SWITCH CONFIGURATIONDIP SWITCH PANELS RS232 TRANSMIT/RECEIVE SETTINGPRINTER SET UP Hex Dump Selection DSW2-4. Selects Hex Dump mode see page Firmware Download DSW2-6. Places the printer in the Firmware Download mode for downloading new firmware into flash ROM SETTING DSW3-5External Signal Type Selection DSW3-6, DSW3-7. Both the polarity and signal type level or pulse of the external print synchronizing signal can be selected DEFAULT SETTINGS SWITCH SELECTIONSSOFTWARE DEFAULT SETTINGS POTENTIOMETER ADJUSTMENTS PITCHBACKFEED OFFSET DISPLAY PRINTLCD PANEL PRINTER CONFIGURATION NORMAL MODEOFFLINE PRINT DARKNESS 1 2 3 4 PRINT SPEED 2 4 6 8 PITCH OFFSET + 00mm ADVANCED MODE CANCEL PRINT JOB YES NO CANCEL PRINT JOB COMPLETEDV INITIALIZING ADVANCED MODE ZERO SLASH YES NO AUTO ONLINE YES NOPRINT OFFSET V+0000 H+0000 SET CALENDAR YES NO CALENDAR 00/00/00 IGNORE CR/LF YES NO CARD MODE CHARACTER PITCH PROP FIXED ADVANCED MODEV INITIALIZING ADVANCED MODE CARD MODE MEM SELECT CC1 CARD MEMORY COPY START YES NOTRUETYPE FONTCOPY COMPLETED CARD COPY/FORMAT XXXXXXX ERROR CARD COPY/FORMAT XXXXXXX ERRORCOPY START YES NO SATO FONT COPY COPYING SATO FONT COPY COMPLETED COPY START YES NOCARD COPY/FORMAT XXXXXXX ERROR CARD COPY/FORMAT XXXXXXX ERRORCARD-MEMORY COPY COPYING COPY START YES NOCARD COPY/FORMAT XXXXXXX ERROR CARD COPY/FORMAT XXXXXXX ERROR CARD FORMAT YES NONote Formatting a card destroys all data currently stored on the card Note Formatting the Memory will destroy any stored dataSERVICE MODE CARD MODEV INITIALIZING ADVANCED MODE SERVICE MODE GAP INPUT GAP INPUT EYE INPUT AUTO ONLINE FEED YES NO FEED ON ERROR YES NO FORWARD/BACKFEED DISTANCE DEFAULT FORWARD/BACKFEED DISTANCE XXXmm REPRINT W/FEED YES NOEXT PIN 9 SELECT MODE1 MODE2 EURO CODE D5 SELECT LANGUAGE ENGLISH IGNORE CAN/DLE YES NO PRIORITY SETTING COMMAND LCDSERVICE MODE LABEL RE-DETECT ENABLE DISABLECOUNTERS MODE TEST PRINT MODEADVANCED MODE COUNTERS MODE COUNTERS MODEDEFAULT SETTING MODE TEST PRINT MODE CONFIGURATIONV INITIALIZING DEFAULT SETTING YES NO Note This screen will not be displayed for the Memory Test LabelALT.PROTOCOL DEFAULT COMPLETE CLEAR NON-STANDARD PROTOCOLDOWNLOAD USER DEFINED PROTOCOL CODES HEX DUMP MODE USER DOWNLOAD WAITINGV INITIALIZING ONLINE QTY000000 SECTION CLEANING AND MAINTENANCE ADJUSTING THE PRINT QUALITYINTRODUCTION PRINT DARKNESSCLEANING THE PRINT HEAD, PLATEN AND ROLLERS Cleaning the Print HeadPRINT SPEED Supplies neededCLEANING THE LABEL EDGE SENSORS Cleaning the Platen and RollersSupplies Needed REPLACING THE PRINT HEAD Replacement Print HeadSupplies needed Flat blade screwdriverDO NOT remove the two outside screws painted red on eitherside of the center mounting screw. The Print Head is preSection 4. Cleaning and Maintenance This page left intentionally blankSECTION TROUBLESHOOTING INITIAL CHECKLISTUSING THE IEEE1284 PARALLEL INTERFACE USING THE RS232C SERIAL INTERFACE USING THE UNIVERSAL SERIAL BUS USB INTERFACE USING THE LAN ETHERNET INTERFACEInstallation Problems Printer Comes up Ready but You Cannot Print Printer Does Not Come Up ReadyIntermittent Problems Checking the Interface between the Print Server and the PrinterChecking the Network Connection and Cabling Section 5. Troubleshooting ERROR SIGNALS Section 5. TroubleshootingERROR LCD MESSAGESECTION INTERFACE SPECIFICATIONS INTERFACE TYPESINTRODUCTION THE RECEIVE BUFFER SINGLE JOB BUFFERMULTI JOB BUFFER IEEE1284 PARALLEL INTERFACE Section 6. Troubleshooting ELECTRICAL SPECIFICATIONSPrinter Connector Cable ConnectorRS232 SERIAL INTERFACE GENERAL SPECIFICATIONSELECTRICAL SPECIFICATIONS Signal LevelsSection 6. Troubleshooting PIN ASSIGNMENTSReady/Busy is the hardware flow control method for the serial interface on the M-84PRO printers. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifies the host when it is ready to receive data. Pin 4 RTS and pin 20 DTR are the important signals on the printer for this method of flow control. The host must be capable of supporting this flow control method for it to function properly CABLE REQUIREMENTS READY/BUSY FLOW CONTROLX-ON/X-OFF FLOW CONTROL DATA STREAMSUNIVERSAL SERIAL BUS USB INTERFACE LOCAL AREA NETWORK LAN OPTIONAL INTERFACEBI-DIRECTIONAL COMMUNICATIONS GENERAL SPECIFICATIONSCANCEL CAN ENQUIRE/ACK/NAKENQUIRE ENQ PRINT JOBPRINT STOP DLE PRINT START DC1SECTION OPTIONAL ACCESSORIES INSTALLATIONERROR HANDLING PCMCIA MEMORY CARDS DESCRIPTIONPLUG-IN INTERFACE MODULES OPERATOR SETUP CUTTERGENERAL OPERATION LABEL DISPENSE OPTION OPERATOR SETUPGENERAL OPERATION LABEL REWINDER REMOVING AND UNWINDING THE ROLLINSTALLATION 3. On the Rewinder, remove the metal clamp from the Rewind SpindleREAL TIME CLOCK