Manuals / SATO / Computer Equipment / Printer

SATO M-84PRO manual Troubleshooting

Models: M-84PRO

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Section 5. Troubleshooting

2.Check the individual protocol troubleshooting sections provided with the Ethernet Plug-In Interface Module for additional causes of intermittent printer problems.

SATO M-84PRO

PN 9001105 Rev. A

Page 5-5

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Contents

PN 9001105 Rev. A M-84PRO Thermal Transfer Printer OPERATOR MANUALCopyright SATO America, Inc Section 2. Installation TABLE OF CONTENTSSection 3. CONFIGURATION Section 4. CLEANING AND MAINTENANCETable of Contents Section 6. Interface SpecificationsSection 7. Optional Accessories INTRODUCTION SECTION PRINTER OVERVIEWSPECIFICATION GENERAL PRINTER SPECIFICATIONSM-84PRO-2 M-84PRO-3M-84PRO All Models SPECIFICATION1 Only one interface module can be installed in a printer at a time SPECIFICATION CHARACTER FONTSM-84PRO-2 M-84PRO-3M-84PRO All Models BAR CODESBAR CODE M-84PRO All Models PHYSICALSPECIFICATION ACCESSORIES AND OPTIONS OPTIONAL ACCESSORIESAll specifications subject to change without notice Section 1 Overview This page left intentionally blankPage PN 9001105 Rev. AINTRODUCTION SECTION INSTALLATIONUNPACKING AND PARTS IDENTIFICATION SETTING UP THE PRINTER Section 2. Installation LOADING LABELS AND TAGS 5. If using roll labels or tags, load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll. The labels should be wound face-in. Push the roll all the way to the inside of the printer and push the Label Roll Retainer snugly against the outside of the label roll 14. Close both the Access Doors LOADING THE RIBBON 8. If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed POWER OPERATOR PANELERROR PRINTON LINE Section 2. InstallationLINE FEEDSection 2. Installation REAR PANELAC INPUT AC FUSESection 2. Installation SENSORSHEAD OPEN SENSOR LABEL INDEXING SENSORThis page left intentionally blank Section 2. InstallationPRINTER DIP SWITCH CONFIGURATION SECTION CONFIGURATIONDIP SWITCH PANELS RS232 TRANSMIT/RECEIVE SETTINGPRINTER SET UP Hex Dump Selection DSW2-4. Selects Hex Dump mode see page Firmware Download DSW2-6. Places the printer in the Firmware Download mode for downloading new firmware into flash ROM DSW3-5 SETTINGExternal Signal Type Selection DSW3-6, DSW3-7. Both the polarity and signal type level or pulse of the external print synchronizing signal can be selected SOFTWARE DEFAULT SETTINGS DEFAULT SETTINGSSWITCH SELECTIONS BACKFEED OFFSET POTENTIOMETER ADJUSTMENTSPITCH PRINT DISPLAYNORMAL MODE LCD PANEL PRINTER CONFIGURATIONOFFLINE PRINT DARKNESS 1 2 3 4 PRINT SPEED 2 4 6 8 PITCH OFFSET + 00mm ADVANCED MODE CANCEL PRINT JOB YES NO CANCEL PRINT JOB COMPLETEDV INITIALIZING ADVANCED MODE ZERO SLASH YES NO AUTO ONLINE YES NOPRINT OFFSET V+0000 H+0000 SET CALENDAR YES NO CALENDAR 00/00/00 IGNORE CR/LF YES NO CHARACTER PITCH PROP FIXED ADVANCED MODE CARD MODEV INITIALIZING ADVANCED MODE CARD MODE MEM SELECT CC1 CARD MEMORY COPY START YES NOCARD COPY/FORMAT XXXXXXX ERROR TRUETYPE FONTCOPY COMPLETED CARD COPY/FORMAT XXXXXXX ERRORCOPY START YES NO SATO FONT COPY COPYING SATO FONT COPY COMPLETED COPY START YES NOCARD COPY/FORMAT XXXXXXX ERROR CARD COPY/FORMAT XXXXXXX ERRORCARD-MEMORY COPY COPYING COPY START YES NOCARD COPY/FORMAT XXXXXXX ERROR CARD FORMAT YES NO CARD COPY/FORMAT XXXXXXX ERRORNote Formatting a card destroys all data currently stored on the card Note Formatting the Memory will destroy any stored dataCARD MODE SERVICE MODEV INITIALIZING ADVANCED MODE SERVICE MODE GAP INPUT GAP INPUT EYE INPUT AUTO ONLINE FEED YES NO FEED ON ERROR YES NO EXT PIN 9 SELECT MODE1 MODE2 EURO CODE D5 FORWARD/BACKFEED DISTANCE DEFAULT FORWARD/BACKFEED DISTANCE XXXmmREPRINT W/FEED YES NO COMMAND LCD SELECT LANGUAGE ENGLISH IGNORE CAN/DLE YES NO PRIORITY SETTINGSERVICE MODE LABEL RE-DETECT ENABLE DISABLETEST PRINT MODE COUNTERS MODEADVANCED MODE COUNTERS MODE COUNTERS HD CUT LIFE HEAD COUNTER 0.5M HEAD COUNT CLEAR YES NOTEST PRINT MODE CONFIGURATION DEFAULT SETTING MODEV INITIALIZING DEFAULT SETTING YES NO Note This screen will not be displayed for the Memory Test LabelDOWNLOAD USER DEFINED PROTOCOL CODES ALT.PROTOCOL DEFAULT COMPLETECLEAR NON-STANDARD PROTOCOL V INITIALIZING ONLINE QTY000000 HEX DUMP MODEUSER DOWNLOAD WAITING ADJUSTING THE PRINT QUALITY SECTION CLEANING AND MAINTENANCEINTRODUCTION PRINT DARKNESSCleaning the Print Head CLEANING THE PRINT HEAD, PLATEN AND ROLLERSPRINT SPEED Supplies neededSupplies Needed CLEANING THE LABEL EDGE SENSORSCleaning the Platen and Rollers Replacement Print Head REPLACING THE PRINT HEADSupplies needed Flat blade screwdriverscrews painted red on either DO NOT remove the two outsideside of the center mounting screw. The Print Head is preThis page left intentionally blank Section 4. Cleaning and MaintenanceUSING THE IEEE1284 PARALLEL INTERFACE SECTION TROUBLESHOOTINGINITIAL CHECKLIST USING THE RS232C SERIAL INTERFACE USING THE LAN ETHERNET INTERFACE USING THE UNIVERSAL SERIAL BUS USB INTERFACEInstallation Problems Printer Comes up Ready but You Cannot Print Printer Does Not Come Up ReadyChecking the Network Connection and Cabling Intermittent ProblemsChecking the Interface between the Print Server and the Printer Section 5. Troubleshooting Section 5. Troubleshooting ERROR SIGNALSERROR LCD MESSAGEINTRODUCTION SECTION INTERFACE SPECIFICATIONSINTERFACE TYPES MULTI JOB BUFFER THE RECEIVE BUFFERSINGLE JOB BUFFER IEEE1284 PARALLEL INTERFACE ELECTRICAL SPECIFICATIONS Section 6. TroubleshootingPrinter Connector Cable ConnectorGENERAL SPECIFICATIONS RS232 SERIAL INTERFACEELECTRICAL SPECIFICATIONS Signal LevelsPIN ASSIGNMENTS Section 6. TroubleshootingCABLE REQUIREMENTS READY/BUSY FLOW CONTROL Ready/Busy is the hardware flow control method for the serial interface on the M-84PRO printers. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifies the host when it is ready to receive data. Pin 4 RTS and pin 20 DTR are the important signals on the printer for this method of flow control. The host must be capable of supporting this flow control method for it to function properlyX-ON/X-OFF FLOW CONTROL DATA STREAMSLOCAL AREA NETWORK LAN OPTIONAL INTERFACE UNIVERSAL SERIAL BUS USB INTERFACEBI-DIRECTIONAL COMMUNICATIONS GENERAL SPECIFICATIONSENQUIRE/ACK/NAK CANCEL CANENQUIRE ENQ PRINT JOBPRINT START DC1 PRINT STOP DLEINSTALLATION SECTION OPTIONAL ACCESSORIESERROR HANDLING PCMCIA MEMORY CARDS DESCRIPTIONPLUG-IN INTERFACE MODULES GENERAL OPERATION OPERATOR SETUPCUTTER GENERAL OPERATION LABEL DISPENSE OPTIONOPERATOR SETUP REMOVING AND UNWINDING THE ROLL LABEL REWINDERINSTALLATION 3. On the Rewinder, remove the metal clamp from the Rewind SpindleREAL TIME CLOCK