Section 5. Troubleshooting

ERROR SIGNALS

The LCD Display, Front Panel LED Indicators and Buzzer provide a visual/audio indication of the type of error encountered.

 

 

 

 

 

 

 

 

 

LED

LCD MESSAGE

AUDIBLE

ERROR

 

POSSIBLE CAUSES

 

 

 

 

BEEP

CONDITION

 

 

 

 

 

 

 

 

 

 

 

 

Error On

Machine Error

1 Long

Machine Error

1.

Defective Board

 

 

 

 

 

 

 

 

 

 

Error On

EEPROM Error

1 Long

EEPROM Read/

1.

EEPROM not installed correctly.

 

 

 

 

 

Write

2.

Overwriting EEPROM.

 

 

 

 

 

 

 

 

 

 

Error On

Head Error

1 Long

Head

1.

Electrical head malfunction

 

 

 

 

 

 

 

 

 

 

Error On

Sensor Error

3 Short

Sensor

1.

Paper jam.

 

 

 

 

 

 

2.

Sensor DSW setting.

 

 

 

 

 

 

3.

Sensor level adjustment.

 

 

 

 

 

 

 

 

 

 

Error Blinks

Card R/W Error

1 Long

Memory Card

1.

Card not formatted

 

 

 

 

 

Read/Write

2.

No card recognized.

 

 

 

 

 

 

 

 

 

 

Error Blinks

Card Low Battery

1 Long

Memory Card

1.

Card battery needs replacement.

 

 

 

 

 

Battery Low

 

 

 

 

 

 

 

 

 

 

 

 

Error Blinks

Card No Battery

1 Long

No Battery in Card

1.

Card needs battery installed.

 

 

 

 

 

 

 

 

 

 

Error Blinks

Head Open

3 Short

Head Open

1.

Head not latched.

 

 

 

 

 

 

2.

Head latch switch bad.

 

 

 

 

 

 

 

 

 

 

Error Blinks

Cutter Error

3 Short

Cutter

1.

Cutter jam.

 

 

 

 

 

 

2.

Cutter sensor dirty.

 

 

 

 

 

 

 

 

 

 

Error On

Parity Error

3 Short

RS232 Parity Error

1.

RS232 parameter mismatch.

 

 

Line Blinks

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Error On

Overrun Error

3 Short

RS232 Overrun

1.

RS232 parameter mismatch

 

 

Line Blinks

 

 

Error

 

 

 

 

 

 

 

 

 

 

 

 

Error On

Framing Error

3 Short

RS232 Framing

1.

RS232 parameter mismatch

 

 

Line Blinks

 

 

Error

 

 

 

 

 

 

 

 

 

 

 

 

Error On

Buffer Over

3 Short

Buffer Overflow

1.

Command stream exceeds buffer

 

 

Line Blinks

 

 

 

 

size.

 

 

 

 

 

 

 

 

 

 

Error Blinks

Paper End

3 Short

Media End

1.

No paper.

 

 

 

 

 

 

2.

Paper incorrectly loaded.

 

 

 

 

 

 

 

 

 

 

Error Blinks

Ribbon End

3 Short

Ribbon End

1.

Needs new ribbon roll.

 

 

 

 

 

 

2.

Ribbon sensor needs adustment.

 

 

 

 

 

 

 

 

 

 

 

Download Error

3 Short

Download Error

1.

Read/Write error.

 

 

 

R/W Error

 

 

2.

Corrupted download file.

 

 

 

Mem Full Error

 

 

3.

Download file too large.

 

 

 

 

 

 

 

 

 

 

 

CopyCard/Format

3 Short

Card Copy or

1.

R/W error during copying.

 

 

 

R/W Error

 

Format Error

2.

Card not installed properly.

 

 

 

No Card Error

 

 

3.

File too large.

 

 

 

Mem Full Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 5-6

PN 9001105 Rev. A

SATO M-84PRO

Page 66
Image 66
SATO M-84PRO manual Error Signals, LED LCD Message Audible Error Possible Causes Beep Condition

M-84PRO specifications

The SATO M-84PRO is a high-performance thermal printer designed for industrial applications, known for its reliability and efficiency in various labeling tasks. This printer is a part of SATO's esteemed M-84 series, which combines advanced technology with user-friendly design to meet the demands of large-scale operations.

One of the standout features of the SATO M-84PRO is its fast printing speed, capable of producing labels at a rate of up to 8 inches per second. This rapid output makes it an ideal choice for environments that require quick turnaround times, such as warehouses, manufacturing lines, and logistics centers.

The M-84PRO employs a direct thermal or thermal transfer printing method, allowing for outstanding print quality. With a maximum print resolution of 305 dpi, it ensures crisp and clear text and graphics, which is essential for barcodes and detailed images on labels. The printer supports a wide range of media types, accommodating label widths from 0.75 inches to 4.1 inches, making it versatile for various labeling needs.

Equipped with SATO's unique Smart Technology, the M-84PRO offers enhanced control over label production. This technology includes automatic label detection and calibration, which minimizes setup time and reduces waste, thus improving overall operational efficiency. Additionally, the printer is compatible with various programming languages, including SAPscript and ZPL, ensuring easy integration into existing systems.

Durability is another hallmark of the M-84PRO. Built with robust materials, it can withstand the rigors of industrial environments, ensuring long-term performance. The printer also features a compact design, which is perfect for tight workspaces, while still being rugged enough to handle demanding tasks.

Moreover, the SATO M-84PRO boasts extensive connectivity options, including USB, Ethernet, and serial interfaces, which allow for seamless integration into any operational workflow. It also supports various operating systems, providing flexibility and ease of use when working with different platforms.

The printer’s user-friendly interface, highlighted by an LCD panel and multi-functional buttons, facilitates easy navigation and operation. Maintenance is also simplified, thanks to modular components that allow for quick and easy replacement of parts when necessary.

In summary, the SATO M-84PRO stands out as a leading choice in the thermal printer market, combining high-speed printing, excellent durability, and versatile labeling capabilities. Its advanced technologies and features make it suitable for a variety of demanding applications, ensuring that businesses can rely on it for their labeling needs.