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SATO M-84PRO manual IEEE1284 PARALLEL INTERFACE

Models: M-84PRO

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IEEE1284 PARALLEL INTERFACE

Section 6. Troubleshooting

The receiving buffer will not be able to receive more data again until a “Buffer Available” condition occurs. This takes place when the receiving buffer has emptied so that only 1 MB bytes of data are being held (2.0 MB bytes from being full). At this time, DTR will go “high” or an X-On is sent to tell the host that it can again receive data.

All printer error conditions (i.e., label out, ribbon out) will cause the printer to go busy (DTR “low” or X-Off) until the problem is corrected and the printer is placed on-line. The printer will also be busy if taken off-line from the front panel.

IEEE1284 PARALLEL INTERFACE

The parallel interface for the M-84PRO printers is a Plug-In Interface Module that can be installed by the user. It conforms to the IEEE1284 specification. It will automatically detect the IEEE1284 signals and operate in the high speed mode. If it does not detect the IEEE1284 signals, it will operate in the standard Centronics mode, which is significantly slower. For this reason, an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities. This interface also operates bi-directionally and can report the status of the printer back to the host.

SATO M-84PRO

PN 9001105 Rev. A

Page 6-3

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SATO M-84PRO manual IEEE1284 PARALLEL INTERFACE

Contents

PN 9001105 Rev. A M-84PRO Thermal Transfer Printer OPERATOR MANUALCopyright SATO America, Inc Section 2. Installation TABLE OF CONTENTSSection 3. CONFIGURATION Section 4. CLEANING AND MAINTENANCESection 6. Interface Specifications Section 7. Optional AccessoriesTable of Contents INTRODUCTION SECTION PRINTER OVERVIEWSPECIFICATION GENERAL PRINTER SPECIFICATIONSM-84PRO-2 M-84PRO-3SPECIFICATION 1 Only one interface module can be installed in a printer at a timeM-84PRO All Models SPECIFICATION CHARACTER FONTSM-84PRO-2 M-84PRO-3BAR CODES BAR CODEM-84PRO All Models PHYSICAL SPECIFICATIONM-84PRO All Models OPTIONAL ACCESSORIES All specifications subject to change without noticeACCESSORIES AND OPTIONS Section 1 Overview This page left intentionally blankPage PN 9001105 Rev. AINTRODUCTION SECTION INSTALLATIONUNPACKING AND PARTS IDENTIFICATION SETTING UP THE PRINTER Section 2. Installation LOADING LABELS AND TAGS 5. If using roll labels or tags, load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll. The labels should be wound face-in. Push the roll all the way to the inside of the printer and push the Label Roll Retainer snugly against the outside of the label roll 14. Close both the Access Doors LOADING THE RIBBON 8. If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed POWER OPERATOR PANELERROR PRINTON LINE Section 2. InstallationLINE FEEDSection 2. Installation REAR PANELAC INPUT AC FUSESection 2. Installation SENSORSHEAD OPEN SENSOR LABEL INDEXING SENSORThis page left intentionally blank Section 2. InstallationPRINTER DIP SWITCH CONFIGURATION SECTION CONFIGURATIONDIP SWITCH PANELS RS232 TRANSMIT/RECEIVE SETTINGPRINTER SET UP Hex Dump Selection DSW2-4. Selects Hex Dump mode see page Firmware Download DSW2-6. Places the printer in the Firmware Download mode for downloading new firmware into flash ROM DSW3-5 SETTINGExternal Signal Type Selection DSW3-6, DSW3-7. Both the polarity and signal type level or pulse of the external print synchronizing signal can be selected DEFAULT SETTINGS SWITCH SELECTIONSSOFTWARE DEFAULT SETTINGS POTENTIOMETER ADJUSTMENTS PITCHBACKFEED OFFSET PRINT DISPLAYNORMAL MODE LCD PANEL PRINTER CONFIGURATIONOFFLINE PRINT DARKNESS 1 2 3 4 PRINT SPEED 2 4 6 8 PITCH OFFSET + 00mm CANCEL PRINT JOB YES NO CANCEL PRINT JOB COMPLETED ADVANCED MODEV INITIALIZING ADVANCED MODE ZERO SLASH YES NO AUTO ONLINE YES NOPRINT OFFSET V+0000 H+0000 SET CALENDAR YES NO CALENDAR 00/00/00 IGNORE CR/LF YES NO CHARACTER PITCH PROP FIXED ADVANCED MODE CARD MODEV INITIALIZING ADVANCED MODE CARD MODE MEM SELECT CC1 CARD MEMORY COPY START YES NOCARD COPY/FORMAT XXXXXXX ERROR TRUETYPE FONTCOPY COMPLETED CARD COPY/FORMAT XXXXXXX ERRORCOPY START YES NO SATO FONT COPY COPYING SATO FONT COPY COMPLETED COPY START YES NOCARD COPY/FORMAT XXXXXXX ERROR CARD COPY/FORMAT XXXXXXX ERRORCARD-MEMORY COPY COPYING COPY START YES NOCARD COPY/FORMAT XXXXXXX ERROR CARD FORMAT YES NO CARD COPY/FORMAT XXXXXXX ERRORNote Formatting a card destroys all data currently stored on the card Note Formatting the Memory will destroy any stored dataSERVICE MODE CARD MODEV INITIALIZING ADVANCED MODE SERVICE MODE GAP INPUT GAP INPUT EYE INPUT AUTO ONLINE FEED YES NO FEED ON ERROR YES NO FORWARD/BACKFEED DISTANCE DEFAULT FORWARD/BACKFEED DISTANCE XXXmm REPRINT W/FEED YES NOEXT PIN 9 SELECT MODE1 MODE2 EURO CODE D5 COMMAND LCD SELECT LANGUAGE ENGLISH IGNORE CAN/DLE YES NO PRIORITY SETTINGSERVICE MODE LABEL RE-DETECT ENABLE DISABLETEST PRINT MODE COUNTERS MODEADVANCED MODE COUNTERS MODE COUNTERS MODETEST PRINT MODE CONFIGURATION DEFAULT SETTING MODEV INITIALIZING DEFAULT SETTING YES NO Note This screen will not be displayed for the Memory Test LabelALT.PROTOCOL DEFAULT COMPLETE CLEAR NON-STANDARD PROTOCOLDOWNLOAD USER DEFINED PROTOCOL CODES HEX DUMP MODE USER DOWNLOAD WAITINGV INITIALIZING ONLINE QTY000000 ADJUSTING THE PRINT QUALITY SECTION CLEANING AND MAINTENANCEINTRODUCTION PRINT DARKNESSCleaning the Print Head CLEANING THE PRINT HEAD, PLATEN AND ROLLERSPRINT SPEED Supplies neededCLEANING THE LABEL EDGE SENSORS Cleaning the Platen and RollersSupplies Needed Replacement Print Head REPLACING THE PRINT HEADSupplies needed Flat blade screwdriverscrews painted red on either DO NOT remove the two outsideside of the center mounting screw. The Print Head is preThis page left intentionally blank Section 4. Cleaning and MaintenanceSECTION TROUBLESHOOTING INITIAL CHECKLISTUSING THE IEEE1284 PARALLEL INTERFACE USING THE RS232C SERIAL INTERFACE USING THE LAN ETHERNET INTERFACE USING THE UNIVERSAL SERIAL BUS USB INTERFACEInstallation Problems Printer Comes up Ready but You Cannot Print Printer Does Not Come Up ReadyIntermittent Problems Checking the Interface between the Print Server and the PrinterChecking the Network Connection and Cabling Section 5. Troubleshooting Section 5. Troubleshooting ERROR SIGNALSERROR LCD MESSAGESECTION INTERFACE SPECIFICATIONS INTERFACE TYPESINTRODUCTION THE RECEIVE BUFFER SINGLE JOB BUFFERMULTI JOB BUFFER IEEE1284 PARALLEL INTERFACE ELECTRICAL SPECIFICATIONS Section 6. TroubleshootingPrinter Connector Cable ConnectorGENERAL SPECIFICATIONS RS232 SERIAL INTERFACEELECTRICAL SPECIFICATIONS Signal LevelsPIN ASSIGNMENTS Section 6. TroubleshootingCABLE REQUIREMENTS READY/BUSY FLOW CONTROL Ready/Busy is the hardware flow control method for the serial interface on the M-84PRO printers. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifies the host when it is ready to receive data. Pin 4 RTS and pin 20 DTR are the important signals on the printer for this method of flow control. The host must be capable of supporting this flow control method for it to function properlyX-ON/X-OFF FLOW CONTROL DATA STREAMSLOCAL AREA NETWORK LAN OPTIONAL INTERFACE UNIVERSAL SERIAL BUS USB INTERFACEBI-DIRECTIONAL COMMUNICATIONS GENERAL SPECIFICATIONSENQUIRE/ACK/NAK CANCEL CANENQUIRE ENQ PRINT JOBPRINT START DC1 PRINT STOP DLEINSTALLATION SECTION OPTIONAL ACCESSORIESERROR HANDLING PCMCIA MEMORY CARDS DESCRIPTIONPLUG-IN INTERFACE MODULES OPERATOR SETUP CUTTERGENERAL OPERATION LABEL DISPENSE OPTION OPERATOR SETUPGENERAL OPERATION REMOVING AND UNWINDING THE ROLL LABEL REWINDERINSTALLATION 3. On the Rewinder, remove the metal clamp from the Rewind SpindleREAL TIME CLOCK